Product manual
Table Of Contents
- VTrak Product Manual
- Contents
- Chapter 1: Introduction to VTrak
- Chapter 2: VTrak Installation
- Unpacking the VTrak
- Mounting VTrak in a Rack
- Installing Disk Drives
- Making Management and Data Connections
- Setting Up Serial Cable Connections
- Connecting the Power
- Chapter 3: VTrak Setup
- Chapter 4: Management with WebPAM PROe
- Logging into WebPAM PROe
- Choosing a Language
- Perusing the Interface
- Logging out of WebPAM PROe
- Working with the Storage Network
- Working with Subsystems
- Viewing Subsystem Information
- Saving a System Service Report
- Setting an Alias for the Subsystem
- Setting Redundancy for the Subsystem
- Setting Cache Mirroring for the Subsystem
- Setting Subsystem Date and Time
- Making NTP Settings
- Synchronizing with a NTP Server
- Viewing the Runtime Event Log
- Saving the Runtime Event Log
- Clearing the Runtime Event Log
- Viewing NVRAM Events
- Saving NVRAM Events
- Clearing NVRAM Events
- Viewing Current Background Activities
- Making Background Activity Settings
- Running Background Activities
- Running Media Patrol
- Running PDM
- Viewing Scheduled Activities
- Scheduling an Activity
- Deleting a Scheduled Activity
- Viewing Lock Status
- Setting the Lock
- Renewing the Lock
- Releasing the Lock
- Managing Users
- Managing the Network Connection
- Managing Fibre Channel Connections
- Managing SAS Connections
- Managing Storage Services
- Monitoring Performance
- Managing Software Services
- Exporting the User Database
- Exporting a Configuration Script
- Importing a User Database
- Importing a Configuration Script
- Updating the Firmware
- Viewing Flash Image Information
- Restoring Factory Defaults
- Clearing Statistics
- Saving a System Service Report
- Shutting Down the Subsystem
- Starting Up After Shutdown
- Restarting the Subsystem
- Managing Controllers
- Managing Enclosures
- Managing Physical Drives
- Managing UPS Units
- Managing Disk Arrays
- Viewing a List of Disk Arrays
- Creating a Disk Array
- Creating a Disk Array - Automatic
- Creating a Disk Array - Express
- Creating a Disk Array - Advanced
- Deleting a Disk Array
- Viewing Disk Array Information
- Making Disk Array Settings
- Creating a Logical Drive
- Deleting a Logical Drive
- Migrating a Disk Array
- Rebuilding a Disk Array
- Running Media Patrol on a Disk Array
- Running PDM on a Disk Array
- Transitioning a Disk Array
- Preparing a Disk Array for Transport
- Managing Logical Drives
- Managing Spare Drives
- Working with the Logical Drive Summary
- Chapter 5: Management with the CLU
- Initial Connection
- Running Quick Setup
- Managing the Subsystem
- Managing the Controllers
- Managing the Enclosure
- Viewing the Enclosures Summary
- Viewing Enclosure Information
- Making Enclosure Settings
- Viewing FRU VPD Information
- Viewing Power Supply Status
- Locating a Power Supply
- Viewing Cooling Unit Status
- Viewing Temperature Sensor Status
- Viewing Voltage Sensor Status
- Checking the Batteries
- Reconditioning a Battery
- Locating an Enclosure
- Viewing Enclosure Topology
- Managing Physical Drives
- Managing Disk Arrays
- Viewing a List of Disk Arrays
- Creating a Disk Array
- Creating a Disk Array - Automatic
- Creating a Disk Array - Express
- Creating a Disk Array - Advanced
- Deleting a Disk Array
- Viewing Disk Array Information
- Setting an Alias for a Disk Array
- Accepting an Incomplete Array
- Enabling Media Patrol and PDM on a Disk Array
- Preparing the Disk Array for Transport
- Rebuilding a Disk Array
- Migrating a Disk Array
- Running PDM
- Running Transition on a Disk Array
- Locating a Disk Array
- Creating a Logical Drive
- Deleting a Logical Drive
- Managing Spare Drives
- Managing Logical Drives
- Managing the Network Connection
- Managing Fibre Channel Connections
- Managing SAS Connections
- Managing Background Activity
- Working with the Event Viewer
- Working with LUN Mapping
- Managing UPS Units
- Managing Users
- Working with Software Management
- Flashing through TFTP
- Viewing Flash Image Information
- Clearing Statistics
- Restoring Factory Defaults
- Shutting Down the Subsystem
- Starting Up After Shutdown
- Restarting the Subsystem
- Making Buzzer Settings
- Chapter 6: Maintenance
- Updating the Firmware in WebPAM PROe
- Updating the Firmware in the CLU
- Downloading the Firmware Image File
- Updating the Firmware
- Restarting - Single RAID Subsystem, Telnet
- Restarting - RAID with JBOD Expansion, Telnet
- Restarting - Single RAID Subsystem, SSH
- Restarting - RAID with JBOD Expansion, SSH
- Restarting - Single RAID Subsystem, Serial
- Restarting - RAID with JBOD Expansion, Serial
- Replacing a Power Supply
- Replacing a Cooling Unit Fan or Blower
- Replacing a Cache Battery
- Replacing a RAID Controller - Dual Controllers
- Replacing a RAID Controller - Single Controller
- Chapter 7: Technology Background
- Chapter 8: Troubleshooting
- VTrak is Beeping
- LEDs Display Amber or Red
- CLU Reports a Problem
- WebPAM PROe Reports a Problem
- Event Notification Response
- Critical & Offline Disk Arrays
- Incomplete Array
- Physical Drive Problems
- Enclosure Problems
- Controller Enters Maintenance Mode
- Connection Problems
- Browser Does Not Connect to WebPAM PROe
- Unsaved Data in the Controller Cache
- Chapter 9: Support
- Appendix A: Useful Information
- Appendix B: Multipathing on Windows
- Before You Begin
- Installing PerfectPath
- Verifying Installation
- Running Perfect Path View
- Monitoring Your LUNs and Paths
- Features and Settings
- Troubleshooting
- Updating PerfectPath
- Repairing PerfectPath
- Removing PerfectPath
- Appendix C: Multipathing on Linux
- Index
249
Chapter 6: Maintenance
This chapter covers the following topics:
• Updating the Firmware in WebPAM PROe (below)
• Updating the Firmware in the CLU (page 254)
• Replacing a Power Supply (page 259)
• Replacing a Cooling Unit Fan or Blower (page 260)
• Replacing a Cache Battery (page 265)
• Replacing a RAID Controller – Dual Controllers (page 269)
• Replacing a RAID Controller – Single Controller (page 270)
Updating the Firmware in WebPAM PROe
A firmware update consists of the following actions:
• Downloading the Firmware Image File (page 249)
• Updating the Firmware from one of these sources:
• TFTP Server (page 250)
• Your PC (page 251)
• Restarting – Single RAID Subsystem (page 252)
• Restarting – RAID with JBOD Expansion (page 252)
Downloading the Firmware Image File
Go to the Promise website at http://www.promise.com/support and download the
latest firmware image (.img) file to your TFTP server or your PC. The firmware
update image file includes all of the files for the VTrak, including:
The firmware update image file is designed to update the firmware on:
• A single RAID subsystem
• A single RAID subsystem with connected JBOD subsystems
The firmware update image file cannot update multiple RAID subsystems. You
must update RAID subsystems one at a time.
• Redboot ROM
•Kernel
• Firmware
• Software
• Ramdisk
• SEP Firmware
• OEM Customization
• Other files