VTRAK E-Class E610f, E610s, E310f, E310s PRODUCT MANUAL Version 3.
VTrak E-Class Product Manual Copyright © 2009 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 VTrak Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Highlights . . . . . . . .
VTrak E-Class Product Manual Chapter 3: VTrak Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Setting up the Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Choosing DHCP or a Static IP Address . . . . . . . . . . . . . . . . . . . . .40 VTrak Default IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Virtual Management Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Physical Management Ports . . . . . . . .
Contents Chapter 4: Management with WebPAM PROe, cont. Working with Subsystems, cont. Setting Cache Mirroring for the Subsystem . . . . . . . . . . . . . . .65 Setting Subsystem Date and Time . . . . . . . . . . . . . . . . . . . . . .65 Making NTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Synchronizing with a NTP Server . . . . . . . . . . . . . . . . . . . . . . .66 Viewing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . .
VTrak E-Class Product Manual Chapter 4: Management with WebPAM PROe, cont. Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . . . . .84 Viewing Fibre Channel Node Information . . . . . . . . . . . . . . . . .84 Viewing Fibre Channel Port Settings . . . . . . . . . . . . . . . . . . . .84 Making Fibre Channel Port Settings . . . . . . . . . . . . . . . . . . . . .85 Viewing Fibre Channel Port Statistics . . . . . . . . . . . . . . . . . . . .86 Viewing SFP Information . . . . . . . . . .
Contents Chapter 4: Management with WebPAM PROe, cont. Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Saving a System Service Report . . . . . . . . . . . . . . . . . . . . . . . . . .116 Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Monitoring the Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Starting Up After Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VTrak E-Class Product Manual Chapter 4: Management with WebPAM PROe, cont. Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Viewing a List of Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . .139 Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Creating a Disk Array – Automatic . . . . . . . . . . . . . . . . . . . . .140 Creating a Disk Array – Express . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .165 Initial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166 Making a Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . .166 Making a Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . .167 Making a SSH Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .167 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VTrak E-Class Product Manual Chapter 5: Management with the CLU, cont. Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185 Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .185 Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .185 Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . .186 Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .186 Setting an Alias . . . . . . .
Contents Chapter 5: Management with the CLU, cont. Managing Logical Drives, cont. Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .205 Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .206 Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207 Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .208 Making Virtual Management Port Settings . . . . . . . . . . . . . . .
VTrak E-Class Product Manual Chapter 5: Management with the CLU, cont. Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225 Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .225 Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225 Changing Another User’s Settings . . . . . . . . . . . . . . . . . . . . .226 Changing Your Own User Settings . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249 Updating the Firmware in WebPAM PROe . . . . . . . . . . . . . . . . . .249 Downloading the Firmware Image File . . . . . . . . . . . . . . . . . .249 Updating Firmware from TFTP Server . . . . . . . . . . . . . . . . . .250 Updating Firmware from your PC . . . . . . . . . . . . . . . . . . . . . .251 Restarting – Single RAID Subsystem . . . . . . . . . . . . . . . . . . .
VTrak E-Class Product Manual Chapter 7: Technology Background, cont. Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284 RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284 RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284 RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285 RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 7: Technology Background, cont. Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .302 PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302 Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303 Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303 Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VTrak E-Class Product Manual Chapter 8: Troubleshooting, cont. Browser Does Not Connect to WebPAM PROe . . . . . . . . . . . . . .351 Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . . . . .352 Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .353 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .353 Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .355 Limited Warranty . .
Contents Appendix B: Multipathing on Windows, cont. Features and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .377 Refreshing the Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .382 Saving System Information . . . . . . . . . . . . . . . . . . . . . . . . . . .383 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1: Introduction to VTrak This chapter covers the following topics: • About This Manual (below) • VTrak Overview (page 2) • Architectural Description (page 4) • Features and Benefits (page 5) • Specifications (page 8) Thank you for purchasing Promise Technology’s VTrak E-Class external disk array subsystem. About This Manual This Product Manual describes how to setup, use and maintain the VTrak E610f, E610s, E310f, and E310s external disk array subsystems.
VTrak E-Class Product Manual Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. VTrak Overview VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive. Figure 1.
Chapter 1: Introduction to VTrak Figure 3. VTrak E610f rear view RAID Controller 1 Mgmt FC 1 4 2 FC 2 RAID Controller 2 Mgmt UPS FC 1 4 2 1 1 Gb/s Gb/s 4 2 115200 8N1 FC 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery with Battery Figure 4.
VTrak E-Class Product Manual Figure 5. VTrak E310f rear view Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery with Battery I I O O Mgmt FC 1 4 FC 2 2 Mgmt UPS FC 1 4 2 1 1 Gb/s Gb/s 4 2 115200 8N1 FC 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 RAID Controller 2 RAID Controller 1 Figure 6.
Chapter 1: Introduction to VTrak All E-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design. Multiple fans and power supplies provide redundancy to ensure continued usage during component failure. The RAID controller is hardware based and controls all logical drive functions transparently to the host system. VTrak appears to the computer’s operating system as a standard SCSI drive or drives.
VTrak E-Class Product Manual • Support for the industry standard Disk Data Format (DDF from SNIA) ensures interoperability and drive roaming even among different RAID vendors • Compatible with leading SAS hard drives, host bus adapters and RAID controllers Subsystem and Controller Features Controllers: Dual-controller configuration or single-controller configuration, upgradeable to dual. Dual-controller subsystems feature Active/Active, Failover/ Failback.
Chapter 1: Introduction to VTrak LUN Masking and Mapping: Supports multiple hosts. Disk Data Formats: Supports Disk Data Format (DDF) for industry-wide standardization and drive roaming between VTrak systems. Background Activities: Media Patrol, background synchronizing, disk array rebuild, Redundancy Check, SMART condition pooling, Online Capacity Expansion (OCE), RAID Level Migration (RLM). Includes priority control, rate control, and watermarking per BGA in disk and NVRAM.
VTrak E-Class Product Manual Specifications E610f and E610s Voltage: 100–240 VAC Auto-ranging. Current (maximum): 8 A @ 100 VAC or 4 A @ 240 VAC Current rating with two power cords. Power Consumption (not including disk drives): E610f, 142.12 W. E610s, 151.42 W. Power Consumption (including disk drives): E610f, 562.65 W. E610s, 566.95 W. Power Supply: Dual 500 W, 100-240 VAC auto-ranging, 50-60 Hz, dual hot swap and redundant with PFC, N+1 design.
Chapter 1: Introduction to VTrak Dimensions (H x W x D): 8.8 x 44.4 x 56.1 cm (3.5 x 17.5 x 22.1 in) Net Weight: 22 kg (49 lb) without drives, 28 kg (62 lb) with 12 drives, assuming 0.5 kg (1.1 lb) per drive. Gross Weight (including carton): 30 kg (66 lb) without drives. Safety: CE, FCC Class A, VCCI, C-Tick, cUL, TUV, CB, BSMI, MIC. Warranty and Support Warranty: Three years complete system limited warranty. For more information, see “Limited Warranty” on page 358.
VTrak E-Class Product Manual GOST-R Statement ɉɪɟɞɭɩɪɟɠɞɟɧɢɟ. Ⱦɚɧɧɵɣ ɩɪɨɞɭɤɬ ɨɬɧɨɫɢɬɫɹ ɤ ɤɥɚɫɫɭ A. ȼ ɞɨɦɚɲɧɢɯ ɭɫɥɨɜɢɹɯ ɨɧ ɦɨɠɟɬ ɛɵɬɶ ɩɪɢɱɢɧɨɣ ɜɨɡɧɢɤɧɨɜɟɧɢɹ ɪɚɞɢɨɩɨɦɟɯ, ɜ ɷɬɨɦ ɫɥɭɱɚɟ ɩɨɥɶɡɨɜɚɬɟɥɸ, ɜɨɡɦɨɠɧɨ, ɩɨɬɪɟɛɭɟɬɫɹ ɩɪɢɧɹɬɶ ɫɨɨɬɜɟɬɫɬɜɭɸɳɢɟ ɦɟɪɵ. IRAM Statement Advertencia: Este es un producto de clase A. En un ambiente doméstico, este producto puede causar interferencia de las ondas de radio, en cuyo caso se podría requerir que el usuario tome las medidas adecuadas.
Chapter 2: VTrak Installation This chapter covers the following topics: • Unpacking the VTrak (below) • Mounting VTrak in a Rack (page 12) • Installing Disk Drives (page 15) • Making Management and Data Connections (page 19) • Setting Up Serial Cable Connections (page 36) • Connecting the Power (page 37) Unpacking the VTrak The VTrak box contains the following items: • VTrak Unit • RJ11-to-DB9 serial data cable • Quick Start Guide • • Front bezel and key (E310f and E310s only) Screws fo
VTrak E-Class Product Manual Mounting VTrak in a Rack Cautions • At least two persons are required to safely lift, place, and attach the VTrak unit into a rack system. • Do not lift or move the VTrak unit by the handles, power supplies or the controller units. Hold the subsystem itself. • Do not install the VTrak unit into a rack without rails to support the subsystem. • Only a qualified technician who is familiar with the installation procedure should mount and install the VTrak unit.
Chapter 2: VTrak Installation Figure 1. VTrak E610f/s mounted in a rack with the supplied rails Vertical Rack Post VTrak E610f/s Attaching screw & flange nut Upper hole only Handles mount outside the rack post Mounting rails (included) mount outside the rack post To install the VTrak subsystem into a rack with the supplied mounting rails: 1. Check the fit of the mounting rails in your rack system. See page 14, Figure 2. 2. Adjust the length of the mounting rails as needed.
VTrak E-Class Product Manual Figure 2. Rack mount assembly diagram Rack front post Alignment pins two on each flange Rack rear post Rear rail Front rail Support for subsystem Inside of post Rail attaching screws (not included) Inside of post Note that only the front rail has a support for the subsystem.
Chapter 2: VTrak Installation Installing Disk Drives You can populate the VTrak with SAS or SATA hard disk drives. For optimal performance, install physical drives of the same model and capacity. The drives’ matched performance allows the logical drive to function better as a single drive. The table below shows the number of drives required for each RAID level.
VTrak E-Class Product Manual AAMUX Adapter If your VTrak has dual controllers—Fibre Channel or SAS—and you plan to install SATA drives, you must install an AAMUX adapter with each SATA drive. AAMUX adapters are available from Promise Technology. Installing Disk Drives Important • If your VTrak has two RAID controllers and you are installing SATA disk drives, an AAMUX adapter is required so that both controllers can access the SATA disk drive. Obtain AAMUX adapters from Promise Technology, Inc.
Chapter 2: VTrak Installation Figure 5. Disk drive mounting holes in the drive carrier Counter-sink screws only. Disk drive mounting holes with AAMUX WARNING: AAMUX adapter mounting holes Drive mounting holes without AAMUX Figure 6.
VTrak E-Class Product Manual Figure 7. SAS drive mounted in a drive carrier SAS disk drive Caution VTrak supports disk drive hot-swapping. To avoid hand contact with an electrical hazard, do not remove more than one drive carrier a time.
Chapter 2: VTrak Installation Making Management and Data Connections Examples of VTrak configurations include: • Fibre Channel SAN (below) • Fibre Channel DAS (page 21) • Fibre Channel with JBOD Expansion (page 23) • Fibre Channel SAN – No Single Point of Failure – JBOD Expansion (page 24) • SAS DAS (page 27) • SAS Cascaded Storage (page 29) • SAS with JBOD Expansion (page 32) • SAS DAS – No Single Point of Failure – JBOD Expansion (page 33) Fibre Channel SAN A Fibre Channel storage area ne
VTrak E-Class Product Manual Figure 8. VTrak E610f and E310f data and management ports Fibre Channel data port 1 Fibre Channel data port 2 Mgmt FC 1 FC 2 4 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 SAS expansion port (to JBOD) Management port Figure 9.
Chapter 2: VTrak Installation Fibre Channel DAS Fibre Channel direct attached storage (DAS) requires: • Two Fibre Channel HBA cards in the Host PC or Server • A network switch • A network interface card (NIC) in the Host PC or Server Data Path To establish the data path: Connect one of the Fibre Channel data ports on each VTrak controller to one of the Fibre Channel HBA cards in your Host PC or Server. See Figure 10 and page 22, Figure 11. Management Path To establish the management path: 1.
VTrak E-Class Product Manual Figure 11. FC DAS data and management connections Network Switch I I O O Mgmt FC 1 4 2 FC 2 UPS 4 1 Gb/s Mgmt FC 1 4 2 2 1 Gb/s 115200 8N1 FC 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 VTrak Host PC or Server In the diagram above, the E310f model is shown. Connections for the E610f are the same.
Chapter 2: VTrak Installation Fibre Channel with JBOD Expansion To expand the number of disk drives: 1. Connect the SAS expansion port (with a circle icon) on the E610f or E310f controller to the SAS IN port (with a diamond icon) on the I/O module of the first J610s or J310s unit. See Figure 12. 2. Connect the SAS OUT port (with a circle icon) on the first J310s unit to the SAS IN port (with a diamond icon) on the I/O module of the next J610s or J310s unit. 3.
VTrak E-Class Product Manual Fibre Channel SAN – No Single Point of Failure – JBOD Expansion A Fibre Channel SAN with no single point of failure requires: • Two Fibre Channel switches • A Fibre Channel HBA card in each Host PC or Server • A network switch • A network interface card (NIC) in each Host PC or Server Data Path To establish the data path: 1. Connect a Fibre Channel (FC) data port of the LEFT controller to the FC HBA card in one of the Host PCs or Servers. See page 25, Figure 13.
Chapter 2: VTrak Installation 5. Connect the remaining J610s or J310s units in the same manner. Be sure to connect circle icon to diamond icon or vice versa. Keep your data paths organized to ensure redundancy. You can combine J610s and J310s units in the JBOD expansion. Figure 13.
VTrak E-Class Product Manual Figure 14.
Chapter 2: VTrak Installation SAS DAS Serial Attached SCSI (SAS) Direct Attached Storage (DAS) requires: • Two SAS HBA cards in the Host PC or Server • A network switch • A network interface card (NIC) in the Host PC or Server Data Path To establish the data path: On the VTrak controller, connect a SAS data port or a SAS data/cascade port to one of your SAS HBA cards. See Figure 15 and page 28, Figure 16. Management Path To establish the management path: 1.
VTrak E-Class Product Manual Figure 16.SAS DAS data and management connections Network Switch I I O O Mgmt UPS 115200 8N1 Mgmt UPS 115200 8N1 VTrak Host PC or Server In the diagram above, the E310s model is shown. Connections for the E610s are the same.
Chapter 2: VTrak Installation SAS Cascaded Storage Serial Attached SCSI (SAS) Cascaded storage requires: • One SAS HBA card in the Host PC or Server • A network switch • A network interface card (NIC) in the Host PC or Server Data Path To establish the data path: 1. Connect a SAS data port or a SAS data/cascade port on the VTrak controller to your SAS HBA card. See Figures 17, 18, and 19 on the following pages. 2. Connect the remaining port of the first VTrak to the next VTrak.
VTrak E-Class Product Manual Figure 18.SAS Cascaded data connections Host PC or Server I O E310s Mgmt SAS data port I Mgmt SAS data port UPS SAS data/ cascade port 115200 8N1 I O E310s SAS data/ cascade port O E310s UPS 115200 8N1 Mgmt SAS data port UPS 115200 8N1 In the diagram above, the E310s model is shown. Connections for the E610s are the same.
Chapter 2: VTrak Installation Figure 19.SAS Cascaded management and data connections Network Switch I I O O Mgmt UPS 115200 8N1 VTrak I I O O Host PC or Server Mgmt UPS 115200 8N1 VTrak I I O O Mgmt UPS 115200 8N1 VTrak In the diagram above, the E310s model is shown. Connections for the E610s are the same.
VTrak E-Class Product Manual SAS with JBOD Expansion To expand the number of disk drives: 1. Connect the SAS expansion port on the E610s or E310s controller to the SAS IN port (with a diamond icon) on the I/O module of the first J610s or J310s unit. See Figure 20. 2. Connect the SAS OUT port (with a circle icon) on the first J310s unit to the SAS IN port (with a diamond icon) on the I/O module of the next J610s or J310s unit. 3. Connect the remaining J610s or J310s units in the same manner.
Chapter 2: VTrak Installation SAS DAS – No Single Point of Failure – JBOD Expansion Serial Attached SCSI (SAS) Direct Attached Storage (DAS) with no single point of failure requires: • Two SAS HBA cards in each Host PC or Server • A network switch • A network interface card (NIC) in each Host PC or Server Data Path To establish the data path: 1. Connect a SAS data port or data/cascade port of the LEFT controller to the SAS HBA card in one of the Host PCs or Servers. See page 34, Figure 21.
VTrak E-Class Product Manual Be sure to connect circle icon to diamond icon or vice versa. Keep your data paths organized to ensure redundancy. You can combine J610s and J310s units in the JBOD expansion. Figure 21. VTrak E610s and E310s data and management ports SAS data port SAS data/cascade port Mgmt UPS 115200 8N1 SAS expansion port (to JBOD) Management port SAS data/cascade port SAS data port In the diagram on the following page, the E310f and J310s models are shown.
Chapter 2: VTrak Installation Figure 22.
VTrak E-Class Product Manual Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor to control the VTrak. The VTrak package includes one RJ11-to-DB9 serial data cable for each controller. All VTrak models have the same serial connection. Figure 23.
Chapter 2: VTrak Installation Connecting the Power Plug the power cords and turn on the switches on both power supplies. Important If you have a SAN, DAS, or Cascade with JBOD Expansion, always power on the JBOD subsystems first. When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 24.
VTrak E-Class Product Manual Figure 25.VTrak disk drive carrier LEDs Disk Status Power/Activity After a few moments the Power/Activity LED should display Green. If there is no disk drive in the carrier, the Power/Activity LED will remain dark. The Power/Activity LED flashes during drive activity. The Disk Status LED displays Green when a drive is present and configured. Go to “Chapter 3: VTrak Setup” on page 39.
Chapter 3: VTrak Setup This chapter covers the following topics: • Setting up the Serial Connection (below) • Choosing DHCP or a Static IP Address (page 40) • VTrak Default IP Addresses (page 40) • Setting up VTrak with the CLI (page 41) • Setting up VTrak with the CLU (page 43) • Setting Up WebPAM PROe (page 46) Setting up the Serial Connection VTrak has a Command Line Interface (CLI) to manage all of its functions, including customization.
VTrak E-Class Product Manual Choosing DHCP or a Static IP Address When you setup your VTrak, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s virtual management port. • Specifying a static IP address for the VTrak’s virtual management port. If you choose to enable DHCP, have your Network Administrator dedicate an IP address for the VTrak, linked to the VTrak’s MAC address.
Chapter 3: VTrak Setup Setting up VTrak with the CLI 1. Type the following string to set the system date and time, then press Enter. administrator@cli> date -a mod -d 2009/06/25 -t 14:50:05 In the above example, the date and time are included as examples only. Your values will be different. Use yyyyy/mm/dd for the date and a 24-hour clock for the time. 2. Type the following string to set the Virtual Management Port IP address and other settings, then press Enter.
VTrak E-Class Product Manual In the above example, the Maintenance Mode IP addresses and subnet mask are included as examples only. Your values will be different. If you prefer to let your DHCP server assign the IP addresses, type the following strings, then press Enter. administrator@cli> net -a mod -t mgmt -m -c 1 -s "dhcp=enable" administrator@cli> net -a mod -t mgmt -m -c 2 -s "dhcp=enable" Note that the IP address described above belongs to the RAID controller, not to the VTrak subsystem.
Chapter 3: VTrak Setup Setting up VTrak with the CLU 1. At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. Figure 1. CLU main menu 2. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. Setting system date and time 1. Press the arrow keys to highlight System Date. 2. Press the backspace key to erase the current date. 3. Type the new date. 4. Follow the same procedure to set the System Time. 5.
VTrak E-Class Product Manual Making Management Port settings Manual IP settings To make Management Port settings manually: 1. Press the arrow keys to highlight IP Address. 2. Press the backspace key to erase the current IP Address. 3. Type the new IP Address. 4. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address. If you do not have a DNS server, skip the DNS Server IP address. 5. Press Ctrl-A to save your settings.
Chapter 3: VTrak Setup 5. Press Ctrl-A to save your settings. Making Manual Settings 1. From the CLU Main Menu, highlight Network Management and press Enter. 2. Highlight Maintenance Mode Network Configuration and press Enter. 3. Highlight the controller you want and press Enter. 4. Highlight DHCP and press the spacebar to toggle to Disabled. 5. Highlight each of the following and press the backspace key to erase the current value, then type the new value. 6.
VTrak E-Class Product Manual Setting Up WebPAM PROe Setting up WebPAM PROe consists of the following actions: • Logging into WebPAM PROe (below) • Choosing a Language (page 47) • Creating a Disk Array (page 48) • Logging out of WebPAM PROe (page 52) • Using WebPAM PROe over the Internet (page 52) Logging into WebPAM PROe 1. Launch your Browser. 2. In the Browser address field, type in the virtual IP address of the VTrak subsystem.
Chapter 3: VTrak Setup 4. Click the Login button. Figure 2. WebPAM PROe log-in screen After sign-in, the WebPAM PROe opening screen appears. If there are any unconfigured physical drives in the enclosure, an Array Configuration menu also appears. See page 48, Figure 4. Note Make a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time.
VTrak E-Class Product Manual Figure 3. Clicking “Language” on the WebPAM PROe Header Creating a Disk Array On a newly activated VTrak subsystem, there are no disk arrays or logical drives. To create a disk array: 1. Click the Disk Arrays icon, then click the Create tab. The Array Configuration menu appears. Figure 4. The Array Configuration menu 2. 3. Choose one of the options: • Automatic – Creates a new disk array following a default set of parameters. Makes one logical drive automatically.
Chapter 3: VTrak Setup Automatic When you choose the Automatic option, the following parameters appear on the screen: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created • Logical Drives – The ID number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Drives – The physical drive slot number of the dedicated hot spare assigned to this disk array.
VTrak E-Class Product Manual 4. Click the Update button. Or check the Automatic Update box and updates will occur automatically.
Chapter 3: VTrak Setup Step 2 – Logical Drive Creation 1. Optional. Enter an alias for the logical drive in the field provided. Maximum of 31 characters; letters, numbers, space between characters, and underline. 2. Choose a RAID level for the logical drive from the dropdown menu. The choice of RAID levels depends the number of physical drives you selected. 3. RAID 50 and 60 only – Specify the number of axles for your array.
VTrak E-Class Product Manual Note This function does not automatically create a hot spare drive. After the disk array is created, you can create a hot spare drive for it. See “Creating a Spare Drive” on page 160 or page 201. Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout on the WebPAM PROe banner Figure 5. Clicking “Logout” on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen. See page 47.
Chapter 4: Management with WebPAM PROe This chapter covers the following topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Logging into WebPAM PROe (page 54) Choosing a Language (page 56) Perusing the Interface (page 57) Logging out of WebPAM PROe (page 61) Working with the Storage Network (page 62) Working with Subsystems (page 63) Managing Users (page 76) Managing the Network Connection (page 82) Managing Fibre Channel Connections (page 84) Managing SAS Connections (page 90) Manag
VTrak E-Class Product Manual Logging into WebPAM PROe In order to log into WebPAM PROe, you must first setup a network connection between your Host PC and the VTrak subsystem, as described in “Chapter 3: VTrak Setup” on page 39. To log into WebPAM PROe: 1. Launch your Browser. 2. In the Browser address field, type in the IP address of the VTrak Management port. Note that the IP address shown below is only an example. The IP address you type into your browser will be different.
Chapter 4: Management with WebPAM PROe Figure 1.
VTrak E-Class Product Manual Choosing a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Korean, Traditional Chinese, and Simplified Chinese. 1. Click Language the WebPAM PROe Header. The language list appears in the Header. 2. Click the language you prefer. The WebPAM PROe user interface displays in the chosen language. Figure 2.
Chapter 4: Management with WebPAM PROe Perusing the Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Figure 3.
VTrak E-Class Product Manual Using the Header The Header contains the following items: • Language – See “Choosing a Language” on page 56. • View – See “Viewing the Event Frame” on page 60. • Storage Network – See “Working with the Storage Network” on page 62. • Contact Us – Click Contact Us for contact information and Technical Support. Also see “Contacting Technical Support” on page 355.
Chapter 4: Management with WebPAM PROe Figure 4. WebPAM PROe Tree View Name of logged-in user Subsystem IP address and model Fibre Channel or SAS Management Physical Drives in this Enclosure The Administrative Tools section is different for the Administrator and Super User than for users with other privilege levels. The remainder of the Tree is the same for all users. Management View displays information according to the item you choose in Tree View.
VTrak E-Class Product Manual Function Tabs control specific actions and processes. This window changes depending on which item you choose in Tree View and which tab you choose in Management View itself. Click the Help button in Management View to access online help for the function that is currently displayed. Viewing the Event Frame To view the Event Frame: 1. Click View in the Header. 2. Click the Show Event Frame popup option. WebPAM PROe displays the Event Frame below Management View. 3.
Chapter 4: Management with WebPAM PROe • If the triangle points downward, the column is sorted high-to-low or new-toold Click the link a second time to change to flip the triangle and reverse the sort sequence. Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout the WebPAM PROe banner (below Figure 5. Clicking “Logout” in the Header) Clicking Logout brings you back to the Login Screen.
VTrak E-Class Product Manual Working with the Storage Network When you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into WebPAM PROe” on page 54. The Storage Network feature enables you to access all of the VTrak subsytems with a Management Port connection to your network. Each VTrak subsystem is identified by its Management Port IP address.
Chapter 4: Management with WebPAM PROe Working with Subsystems A VTrak subsystem is identified by its Management Port IP address.
VTrak E-Class Product Manual Viewing Subsystem Information To view information about a subsystem, click the Subsystem icon in Tree View. The Information tab in Management View displays the subsystem information. Saving a System Service Report To save a System Service Report as a compressed HTML file: 1. In Tree View, click the Subsystem icon. 2. On the Information tab, click the Save button. 3. In the dialog box, click the Save File option, then click the OK button.
Chapter 4: Management with WebPAM PROe Setting Cache Mirroring for the Subsystem This option applies only to subsystems with two controllers. To use Cache Mirroring, the Redundancy Type must be set to Active-Active. To change Cache Mirroring for this subsystem: 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Settings tab. 3. Do one of the following actions: • To enable Cache Mirroring, check the Cache Mirroring box.
VTrak E-Class Product Manual • When you synchronize manually To make NTP settings for the subsystem: 1. In Tree View, click the Subsystem 2. From the dropdown menu on the Settings tab, choose NTP Management. icon. 3. Check the NTP Service box to enable the NTP service. 4. Enter the URLs for NTP servers in the fields provided. One URL is required. Additional URLs are optional. 5. 6. From the Time Zone dropdown menu, choose your time zone.
Chapter 4: Management with WebPAM PROe 3. • Event ID – The hexadecimal number that identifies the specific type of event • Severity – See Table 2 on page 67 • Time – Time and date of the occurrence • Description – A brief description of the event Click the link at the top of the column by which you want to sort the events. After you click the item, a triangle icon appears.
VTrak E-Class Product Manual Clearing the Runtime Event Log To clear the runtime event log: 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Events tab dropdown menu and choose Runtime Events. 3. Click the Clear Event Log button. 4. In the Confirmation dialog box, type confirm and click the OK button. Viewing NVRAM Events NVRAM Events are the most recent important events stored in non-volatile memory. To view runtime events: 1. In Tree View, click the Subsystem 2.
Chapter 4: Management with WebPAM PROe Saving NVRAM Events To save the NVRAM event log as a text file: 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Events tab dropdown menu and choose System Events in NVRAM. 3. Click the Save Event Log button. 4. In the File Download dialog box, click the Save button. 5. In the Save dialog box, name the file, navigate to the folder where you want to save the log file, and click the Save button.
VTrak E-Class Product Manual Making Background Activity Settings To make settings for background activities: 1. In Tree View, click the Subsystem 2. From the dropdown menu on the Background Activities tab, choose Settings. 3. Click the dropdown menu to choose a priority of Low, Medium, and High for the following functions: • icon.
Chapter 4: Management with WebPAM PROe Running Background Activities To run a background activity from the Background Activities tab: 1. In Tree View, click the Subsystem icon. 2.
VTrak E-Class Product Manual 3. Choose the Array and Source physical drive. The source drive is the physical drive at risk of failure. 4. Choose the Target physical drive. The target drive is the replacement physical drive. 5. Click the Submit button. Viewing Scheduled Activities To view scheduled activities for this subsystem: 1. Click the Subsystem 2. Click the Scheduler tab in Management View. icon Tree View. Scheduling an Activity To set a scheduled activity for this subsystem: 1.
Chapter 4: Management with WebPAM PROe Or, choose a specific end date. The default is today's date. 7. For Redundancy Check only: • Choose the Auto Fix option. This feature attempts to repair the problem when it finds an error. • Choose the Pause on Error option. This feature stops the process when it finds an error • Check the boxes beside the logical drives (all except RAID 0) to which this activity will apply. Each logical drive can have only one scheduled Redundancy Check.
VTrak E-Class Product Manual Setting the Lock The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done. You can set the lock to last from one minute to one day. To set the lock for this subsystem: 1. Click the Subsystem 2. Click the Lock tab in Management View. 3. Click the Lock option. 4. icon Tree View. Enter a time interval that you want the lock to stay active.
Chapter 4: Management with WebPAM PROe To release the lock for this subsystem: 1. Click the Subsystem 2. Click the Lock tab in Management View. icon Tree View. If you are the User who set the lock, click the Unlock option. If another User set the lock and you are a Super User, click the Unlock option and check the Force Unlock box. 3. Click the Submit button.
VTrak E-Class Product Manual Managing Users User Management includes all functions dealing with user accounts.
Chapter 4: Management with WebPAM PROe Maximum of 31 characters, no spaces. A password is optional. If you do not specify a password, log into WebPAM PROe with the User Name and leave the password field blank. • Enter a display name into the Display Name field. • Enter the user's email address into the Email Address field. • Choose a privilege level from the Privilege dropdown menu. A display name is optional. Maximum of 31 characters, no spaces.
VTrak E-Class Product Manual 6. Under the subheadings, choose the lowest level of Severity to be reported for each event. See Table 4 on page 78. 7. Click the Submit button. The user’s account must have an email address. See “Changing Another User’s Settings” on page 78. To send a test message to the email address in the listed under General Info, click the Test Email button.
Chapter 4: Management with WebPAM PROe Important If you disable a user that is currently logged on, that user’s session terminates immediately. A disabled user cannot log in until the account is enabled. Changing Your Own User Settings To change your own user settings: 1. Log into WebPAM PROe under your own user name. 2. Click the Subsystem 3. Click the Administrative Tools 4. Click the User Management icon in Tree View. icon. icon. 5. Click the Settings tab in Management View. 6.
VTrak E-Class Product Manual Changing Your Own Password To set or change your own password: 1. Log into WebPAM PROe under your own user name. 2. Click the Subsystem 3. Click the Administrative Tools icon in Tree View. icon. 4. Click the User Management 5. Click the Password tab in Management View. 6. icon. Enter the current password in the Old Password field. If you do not have a password, leave this field blank. 7. Enter a new password into the New Password and Retype Password fields.
Chapter 4: Management with WebPAM PROe Logging out Other Users To log out other users: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Subsystem 3. Click the Administrative Tools icon in Tree View. icon. 4. Click the User Management 5. Click the Sessions tab in Management View. icon. 6. Check the box to the left of the user you want to log out. 7. Click the Logout button. 8. Click OK in the confirmation box.
VTrak E-Class Product Manual Managing the Network Connection The network connection deals with network connections to the VTrak’s Management Ports. Functions include: • Making Virtual Management Port Settings (page 82) • Making Controller Management Port Settings (page 82) Making Virtual Management Port Settings The VTrak subsystem has a virtual management port.
Chapter 4: Management with WebPAM PROe 5. 6. Click the Port Configuration link for Controller 1 or 2 To enable DHCP, check the DHCP box. When DHCP is NOT enabled, enter: • Primary IP address • Primary subnet mask • Default gateway IP address • Enter a primary DNS server IP address. 7. Click the Submit button. 8. Click the Maintenance Mode tab again. 9. Click the Port Configuration link for the other controller and repeat the steps 6 and 7 for the other controller.
VTrak E-Class Product Manual Managing Fibre Channel Connections This feature pertains to VTrak Fibre Channel models.
Chapter 4: Management with WebPAM PROe • Fabric WWNN – World Wide Node Name (appears when connected to a switch) • Fabric WWPN – World Wide Port Name (appears when connected to a switch) • Current Speed – 4 Gb/s, 2 Gb/s, or 1 Gb/s • Link Type – Long-wave laser, short-wave laser or electrical • Link Speed* – 4 Gb/s, 2 Gb/s, 1 Gb/s, or Auto • Topology* – NL-Port, N-Port, or Auto • Hard ALPA* – Address can be 0 to 254.
VTrak E-Class Product Manual Fibre Channel Attached Topology Configured Topology Connection Type N-Port NL-Port Switch Fabric Direct Public Loop Direct Point to Point Private Loop Example 1: If you connect the VTrak to a Fibre Channel switch and choose NL-Port topology, you will create a Public Loop attached topology. Example 2: If you have a Point to Point attached topology, you made a direct connection (no switch) and selected N-port topology.
Chapter 4: Management with WebPAM PROe • NOS Count – Not Operational Primitive Sequence. This primitive sequence is used during link initialization between two N_Ports in the point-to-point topology or an N_Port and an F_Port in the fabric topology. NOS is sent to indicate that the transmitting port has detected a link failure or is offline. The expected response to a port sending NOS is the OLS primitive sequence.
VTrak E-Class Product Manual The SFP information includes: • Connector – Type of connector • Transceiver – SFP • Transceiver Code – Defines the method to interpret the transceiver type and compatibility options • Serial Encoding – Serial encoding algorithm • Bit Rate – In gigabits per second • Link Length – The maximum link length depending the type of fiber • Vendor Name – Vendor name of the SFP transceiver • Vendor OUI – Organizational Unique Identifier, SFP vendor’s IEEE company ID • Ma
Chapter 4: Management with WebPAM PROe Adding an Initiator To add an initiator to the VTrak’s initiator list: 1. Check the box to the left of the initiator. 2. Click the Add to Initiator List button. The initiator appears under Storage Services. See page 93. You can then use the initiator to create a LUN. See “Adding a LUN Map” on page 94.
VTrak E-Class Product Manual Managing SAS Connections This feature pertains to VTrak Serial Attached SCSI models. Functions include: • Viewing SAS Port Information (page 90) • Making SAS Port Settings (page 90) • Viewing SAS Port Statistics (page 91) • Viewing SAS Initiators (page 91) Viewing SAS Port Information A SAS Controller can have one or two SAS channels.
Chapter 4: Management with WebPAM PROe To make settings to the SAS ports: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the SAS Management 4. In Management View, click the Port 1 or Port 2 link. 5. icon. From the Cable Signal Strength dropdown menu, choose a value. The range is 1 to 8. 1 is the default. Signal strength correlates to cable length in meters. Example: If you have a 2 m SAS cable, set signal strength to 2.
VTrak E-Class Product Manual Adding an Initiator To add an initiator to the VTrak’s initiator list: 1. Check the box to the left of the initiator. 2. Click the Add to Initiator List button. The initiator appears under Storage Services. See page 93. You can then use the initiator to create a LUN. See “Adding a LUN Map” on page 94.
Chapter 4: Management with WebPAM PROe Managing Storage Services Storage services deal with initiators and LUN mapping for Fibre Channel models and for Serial Attached SCSI models. LUN masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it.
VTrak E-Class Product Manual Deleting an Initiator To delete an initiator: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Storage Services icon. icon. 4. Click the Initiators tab in Management View. 5. From the Initiators tab dropdown menu, choose Delete Initiators. 6. Check the box to the left of the initiator you want to delete. 7. Click the Submit button. Viewing the LUN Map To view the current LUN Map: 1. Click the Subsystem icon in Tree View.
Chapter 4: Management with WebPAM PROe To edit the LUN Map: 1. Click the Subsystem 2. Click the Administrative Tools 3. Click the Storage Services 4. Click the LUN Map tab in Management View and from the dropdown menu, choose Add LUN Map. 5. icon in Tree View. icon. icon. Choose an initiator from the Initiator dropdown list. Or enter the initiator’s name in the Initiator Name field. Note that the initiator name you input must match exactly in order for the connection to work. 6.
VTrak E-Class Product Manual Monitoring Performance The Performance Monitoring displays real-time performance statistics for logical drives, physical drives, and data ports. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the VTrak subsystem and the Host. Figure 6. Performance monitor To view Performance Monitoring: 1.
Chapter 4: Management with WebPAM PROe 3. Click the Performance Monitoring icon. Under the Information tab, you can see: 4. 5.
VTrak E-Class Product Manual Managing Software Services Software Services include the following functions: • Making Event Notification Settings (page 98) • Making SLP Settings (page 99) • Making Web Server Settings (page 100) • Making Telnet Settings (page 101) • Making SSH Settings (page 102) • Making SNMP Settings (page 102) • Managing SNMP Trap Sinks (page 103) • Making CIM Settings (page 104) • Making Netsend Settings (page 105) • Managing Netsend Recipients (page 106) Making Event
Chapter 4: Management with WebPAM PROe If you do not receive the Test Email message, see your Network Administrator for assistance with the mail server setup, email accounts, and other issues. Changing the Startup Setting 1. 2. Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup). Click the Submit button.
VTrak E-Class Product Manual Starting or Restarting SLP service To start or restart the SLP service, click the Start or Restart button. Making Web Server Settings VTrak’s Web Server service connects the VTrak GUI to the VTrak subsystem though your browser. To make Web Server settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Webserver link on the Service tab. 4. icon. Enter information or change settings as required. • Enter a new HTTP Port number.
Chapter 4: Management with WebPAM PROe Stopping Web Server service To stop the Web Server service: 1. Click the Stop button. 2. Click OK in the confirmation box. Starting or Restarting Web Server service To start or restart the Web Server service, click the Start or Restart button. Making Telnet Settings VTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network connection. To make Telnet settings: 1. Click the Subsystem icon in Tree View. 2.
VTrak E-Class Product Manual Making SSH Settings VTrak’s Secure Shell (SSH) service enables you to access VTrak’s Command Line Interface (CLI) through a network connection. To make SSH settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the SSH link on the Service tab. 4. icon. Enter information or change settings as required. • Enter the SSH Port number. 22 is the default. • Enter the Maximum Number of Connections. 4 is the default.
Chapter 4: Management with WebPAM PROe 4. Enter information or change settings as required. • Enter the SNMP Port number. 161 is the default. • Enter a System Name. There is no default name. • Enter a System Location. USA is the default. • Enter a System Contact. The email address of the administrator or other individual. • Enter the Read Community. Public is the default. The Write Community is set to Private, no options. To add a Trap Sink, see “Adding Trap Sinks” below. 5.
VTrak E-Class Product Manual The severity level you choose and all higher levels will pass the trap filter. See Table 5. 6. Click the Update button. The new trap sink appears in the Trap Sinks list. 7. Click the Submit button to add the new trap sink. 8. Click OK in the confirmation box.
Chapter 4: Management with WebPAM PROe • To use a HTTP connection, beside CIM HTTP Enabled choose the Yes option and enter a port number in the field provided (5988 is the default) • To use a HTTPS connection, beside CIM HTTPS Enabled choose the Yes option and enter a port number in the field provided (5989 is the default) • To use CIM authentication, beside CIM authentication choose the Yes option • To change your password, beside Change Password, choose the Yes option.
VTrak E-Class Product Manual 5. Click the Submit button. Changing the Startup Setting 1. 2. Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended if you plan to use this feature. • Click the Manual option to start the service manually (the service does not start during system startup). The default setting. Click the Submit button. Stopping Netsend service To stop the Netsend service: 1. Click the Stop button. 2.
Chapter 4: Management with WebPAM PROe 5. Click OK in the confirmation box.
VTrak E-Class Product Manual Exporting the User Database You can export the User Database file to share user information and settings among multiple VTrak subsystems. The Export action saves a text file to a designated folder on the Host PC. From there, you can import the User Database file to other VTrak subsystems. To export the User Database file: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Export link in Management View. 4. Click the Export button.
Chapter 4: Management with WebPAM PROe Exporting a Configuration Script You can export a configuration script file to share the subsystem and RAID settings among multiple VTrak subsystems. The Export action saves a text file to a designated folder on the Host PC. From there, you can import the Configuration Script to other VTrak subsystems. To export the Configuration Script file: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Export link in Management View.
VTrak E-Class Product Manual Importing a User Database Caution Do NOT use this function to update the VTrak firmware. The Software Management–Import tab enables you to import the User Database file from the Host PC's file system to the VTrak subsystem. When you make user settings to one VTrak, you can export the User Database file to the Host PC. From there, you can import the User Database file to other VTraks so that all have the same User information and settings.
Chapter 4: Management with WebPAM PROe Importing a Configuration Script The Software Management–Import tab enables you to import a Configuration Script to the VTrak subsystem. You can write a CLI configuration script to automatically configure your VTrak subsystem. The script must be a plain, non-encrypted text file. Or you can export a Configuration Script from a previously configured VTrak subsystem. The Import function runs the script and performs the configuration automatically.
VTrak E-Class Product Manual Updating the Firmware This procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on page 249 for instructions.
Chapter 4: Management with WebPAM PROe Viewing Flash Image Information Flash image information refers to the package of firmware components running on your VTrak controller or controllers. To view flash image information: 1. Click the Subsystem 2. Click the Administrative Tools 3. Click the Software Management 4. icon in Tree View. icon. icon. Click the Image Version tab. The flash image information displays on the screen. • Enclosure Number – 1 (one) is the Head Unit.
VTrak E-Class Product Manual Restoring Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings. Caution Restoring default settings can disrupt your VTrak functions. Use this feature only when necessary. If you restore Management Network settings, you will lose your network connection to the VTrak. To access the Restore Defaults feature: 1. 2. Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Chapter 4: Management with WebPAM PROe Clearing Statistics The Clear Statistics function clears statistical data on controllers, Fibre Channel ports, SAS ports, physical drives, and logical drives. To clear statistical data: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Clear Statistics link. icon. The Clear Statistics tab appears in Management View. 4. Click the Submit button. 5.
VTrak E-Class Product Manual Saving a System Service Report To save a System Service Report as a compressed HTML file: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Save System Service Report link. icon. 4. On the Information tab, click the Save button. 5. In the dialog box, click the Save File option, then click the OK button. The service report is saved to the Host PC from which you access WebPAM PROe.
Chapter 4: Management with WebPAM PROe Shutting Down the Subsystem Important If you have a JBOD Expansion, always power off the RAID subsystem first. Then power off the JBOD subsystems. To shutdown the RAID subsystem: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the Shutdown link in Management View. 4. On the Shutdown or Restart tab, choose Shutdown from the Option menu. 5. Click the Submit button. 6.
VTrak E-Class Product Manual Starting Up After Shutdown Important If you have a JBOD Expansion, always power on the JBOD subsystems first. Then power on the RAID subsystem. To start the RAID subsystem: 1. Manually turn on the power supply switches on the back of the subsystem. 2. Wait about two minutes. 3. Open your browser and log into WebPAM PROe. See “Logging into WebPAM PROe” on page 54. If you cannot log in, wait 30 seconds and try again.
Chapter 4: Management with WebPAM PROe Restarting the Subsystem Note If you have a JBOD Expansion, you are not required to restart the JBOD subsystems when you restart the RAID subsystem. To restart the RAID subsystem: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the Shutdown link in Management View. 4. On the Shutdown or Restart tab, choose Restart from the Option menu. 5. Click the Submit button. 6.
VTrak E-Class Product Manual Managing Controllers The RAID controllers are the heart of the VTrak subsystem. VTrak E-Class models have one or two controllers.
Chapter 4: Management with WebPAM PROe 4. The Controller Dirty Cache LED and Status LED, on the back of the Controller, will flash for one minute. See the illustrations below. Figure 7. The VTrak E610f and E310f controller LEDs Mgmt FC 1 FC 2 4 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 Status LED Dirty Cache LED Figure 8. The VTrak E610s and E310s controller LEDs Mgmt UPS 115200 8N1 Status LED Dirty Cache LED Viewing Controller Information To view Controller information: 1.
VTrak E-Class Product Manual • Enclosure Polling Interval • Adaptive Writeback Cache • Host Cache Flushing • Forced Read Ahead Cache See “Making Controller Settings” on page 122. Upgradable items You can upgrade the following items: • Boot loader Version • Firmware Version number • Software Version number • Memory Size See “Chapter 6: Maintenance” on page 249. Viewing Controller Statistics To view controller statistics: 1. Click the Subsystem icon in Tree View. 2.
Chapter 4: Management with WebPAM PROe Maximum of 48 characters. Use letters, numbers, space between words, and underscore. • Check the Enable LUN affinity box to enable the LUN affinity feature. If your subsystem has two controllers and Cache Mirroring is disabled, LUN Affinity is enabled automatically. • Check the SMART Log box to enable the Self-Monitoring, Analysis, and Reporting System (SMART). • Enter a polling interval in SMART Polling Interval field. The range is 1 to 1440 minutes.
VTrak E-Class Product Manual 6. Click the Submit button. The changes take effect immediately. Clearing an Orphan Watermark An Orphan Watermark condition is the result of a disk drive failure during an NVRAM RAID level migration on a disk array. To clear an Orphan Watermark: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. Click the Clear tab in Management View. 5. Click the Submit button. icon. The changes take effect immediately.
Chapter 4: Management with WebPAM PROe Managing Enclosures On VTrak E-Class, enclosures include the main VTrak subsystem or Head Unit as well as additional enclosures that are connected to it through cascading or expansion.
VTrak E-Class Product Manual Figure 9. VTrak E310f/s front view Disk Status LEDs Disk Status LEDs Disk Status LEDs Disk Status LEDs FRU Status LED Viewing Enclosure Topology To view Enclosure Topology: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Topology tab in Management View.
Chapter 4: Management with WebPAM PROe Adjustable items You can set or adjust the following items: • Enclosure Warning and Critical temperature thresholds • Controller Warning and Critical temperature thresholds See “Making Enclosure Settings” on page 127. For information on Enclosure problems, see “Chapter 8: Troubleshooting” on page 307. Making Enclosure Settings To make Enclosure settings: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4.
VTrak E-Class Product Manual Checking the Batteries The Enclosure–Battery tab displays information about the cache backup battery (or batteries) in the VTrak subsystem enclosure. To check the batteries: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures 3. Click the Enclosure 4. Click the Battery tab in Management View. icon. icon. Battery Notes Each battery works with a controller.
Chapter 4: Management with WebPAM PROe 5. Click the Submit button. Reconditioning fully discharges, then fully recharges the battery. During reconditioning, if the Adaptive Writeback Cache function is enabled, the controller cache is set to Write Thru. After reconditioning, the cache is reset to Write Back. See “Making Controller Settings” on page 122. VTrak automatically reconditions the battery every two months. To set the recondition schedule, see “Scheduling an Activity” on page 72.
VTrak E-Class Product Manual 4. 5. From the Buzzer tab dropdown menu, choose Settings. Check the Buzzer Enable box to enable the buzzer. Uncheck the box to disable the buzzer. 6. Click the Submit button. Testing the Buzzer You must enable the buzzer before you can test it. To test buzzer function: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Buzzer tab in Management View. 5. Click the Sound button. icon.
Chapter 4: Management with WebPAM PROe Managing Physical Drives Managing Physical Drives deals with the physical disk drives installed in the VTrak subsystem enclosure, including the following functions: • Viewing a List of Physical Drives (page 131) • Identifying a Physical Drive (page 131) • Making Global Physical Drive Settings (page 132) • Viewing Physical Drive Information (page 133) • Viewing Physical Drive Statistics (page 133) • Making Physical Drive Settings (page 134) • Clearing Stal
VTrak E-Class Product Manual Figure 10.VTrak drive carrier LEDs Disk Status LED Making Global Physical Drive Settings Global settings apply to all of the physical disk drives installed in the VTrak subsystem enclosure. To make global physical drive settings: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives icon. icon. 5. Click the Global Settings tab in Management View. 6. Make the settings as needed.
Chapter 4: Management with WebPAM PROe function. With the Threshold set to zero, drives are not marked offline even when errors are detected. Viewing Physical Drive Information To view physical drive information: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive icon. icon. icon.
VTrak E-Class Product Manual 5. Click a Physical Drive 6. From the dropdown menu on the Information tab, choose Statistics. icon. Clearing Statistics To clear statistics, see “Clearing Statistics” on page 115. Making Physical Drive Settings An alias is the only setting you can make to an individual physical drive. All other settings are global. See “Making Global Physical Drive Settings” on page 132. To make physical drive settings: 1. Click the Subsystem icon in Tree View. 2.
Chapter 4: Management with WebPAM PROe Note If a physical drive has both a Stale and a PFA condition, click the Clear tab once to clear the Stale condition, then click again to clear the PFA condition. Forcing a Physical Drive Offline or Online The Physical Drive–Force Offline/Online tab enables you to force an: • Online physical drive to go Offline • Offline physical drive to go Online The Force Offline/Online tab appears only for physical drives that are assigned to disk arrays.
VTrak E-Class Product Manual Managing UPS Units Uninterruptible Power Supply (UPS) Management includes the following functions: • Viewing a List of UPS Units (below) • Making UPS Settings (page 137) • Viewing UPS Information (page 138) Viewing a List of UPS Units To view a list of UPS units supporting the VTrak: 1. Click the Subsystem 2. Click the UPS 3. icon in Tree View. icon. Click the Information tab in Management View.
Chapter 4: Management with WebPAM PROe Making UPS Settings These settings control how the VTrak subsystem detects the UPS unit and responds to data reported by the UPS unit. To make UPS settings: 1. Click the Subsystem 2. Click the UPS icon in Tree View. icon. 3. Click the Settings tab in Management View. 4. Perform the following actions as required: • • • • 5. Verify the Current UPS Communication method. See Note 1: • SNMP – Network connection. • Serial – Serial connection.
VTrak E-Class Product Manual Note 4: To specify UPS units by DNS names, ask your IT administrator to add the DNS names to the DNS server, before you make UPS settings. Viewing UPS Information To view information about a specific UPS unit: 1. Click the Subsystem 2. Click the UPS icon in Tree View. icon. 3. Click the UPS1 4. Click the UPS tab in Management View. or UPS2 icon.
Chapter 4: Management with WebPAM PROe Managing Disk Arrays Disk Array Management includes the following functions: • Viewing a List of Disk Arrays (page 139) • Creating a Disk Array (page 139) • Deleting a Disk Array (page 144) • Viewing Disk Array Information (page 144) • Making Disk Array Settings (page 145) • Creating a Logical Drive (page 145) • Deleting a Logical Drive (page 147) • Migrating a Disk Array (page 147) • Rebuilding a Disk Array (page 148) • Running PDM on a Disk Array
VTrak E-Class Product Manual later time, if additional configurable capacity is available. Does not make a hot spare drive. See “Creating a Disk Array – Advanced” on page 142. Creating a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. The Automatic option proposes a disk array and logical drive arrangement. You can accept or reject the proposed arrangement but you cannot modify it.
Chapter 4: Management with WebPAM PROe To create a new disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Create tab in Management View. 4. From the Create tab dropdown menu, choose Express. 5.
VTrak E-Class Product Manual The new disk array appears in the Disk Array List the Information tab. Creating a Disk Array – Advanced The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you choose less than the total available capacity, you can use the remaining space to create additional logical drives at a later time.
Chapter 4: Management with WebPAM PROe This value will be the data capacity of the first logical drive in your new disk array. If you specify less than disk array's maximum capacity, the remaining capacity is available for additional logical drives that you can create now or later. 5. For the following items, accept the default or choose a new value from the dropdown menu: • Stripe size. 64 KB is the default • Sector size. 512 B is the default. • Read (cache) Policy. Read Ahead is the default.
VTrak E-Class Product Manual Deleting a Disk Array The Disk Arrays–Delete tab enables you to delete existing disk arrays. Caution If you delete a disk array, you also delete any logical drives that belong to it, along with the data in those logical drives. Back up any important data before deleting a disk array. To delete a disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Delete tab in Management View. 4.
Chapter 4: Management with WebPAM PROe available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore redundancy (fault tolerance). When a logical drive is rebuilding, it will function and your data is available. However, access will be slower due to the rebuilding operation.
VTrak E-Class Product Manual To create a logical drive: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. Click the Create LD tab in Management View. 5. icon. Optional. Enter an alias (name) in the Alias field. Maximum of 32 characters. Use letters, numbers, space between words, and underscore. 6. From the RAID Level dropdown list, choose a RAID level for this logical drive. All RAID levels supported by the disk array appear in the list.
Chapter 4: Management with WebPAM PROe A new window displays with the disk array information and the proposed logical drives with their parameters. 13. Click the Submit button create the logical drives. The new logical drive appears in the Logical Drive List the Information tab. If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new logical drive will display Synchronizing for several minutes after creation.
VTrak E-Class Product Manual 3. Click the Disk Array icon. 4. From the dropdown menu the Background Activities tab, choose Start Migration. 5. Highlight physical drives you want in the disk array from the Available list and press the >> button to move them to the Selected list. You can also double-click them to move them. 6. When you are done, click the Next button. 7. Select a new RAID Level, if desired. 8. To expand the disk array's capacity, check the Expand Capacity box.
Chapter 4: Management with WebPAM PROe Rebuilding Manually If a physical drive has failed, identify and replace the drive, then rebuild the disk array as described below: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array icon. If there are multiple disk arrays, choose the icon with the yellow !. 4. 5. From the dropdown menu the Background Activities tab, choose Start Rebuild. Choose the Source physical drive.
VTrak E-Class Product Manual Running PDM on a Disk Array Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare physical drive, similar to Rebuilding. Unlike Rebuilding, PDM acts before the disk drive fails and your Logical Drive goes Critical. See “Predictive Data Migration (PDM)” on page 302. To start PDM: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4.
Chapter 4: Management with WebPAM PROe After the Transition is completed, refresh the screen. The revertible spare drive is listed under the Spare Drives icon and the disk array’s operational status shows OK. To set Transition priority, see “Making Background Activity Settings” on page 70.
VTrak E-Class Product Manual Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary.
Chapter 4: Management with WebPAM PROe However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact. You must determine the cause of the problem and correct it.
VTrak E-Class Product Manual Viewing Logical Drive Statistics To view information for a single logical drive: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array icon. 4. Click the Logical Drives 5. Click the Logical Drive icon. 6. From the dropdown menu on the Information tab, choose Statistics. icon. Clearing Statistics To clear statistics, see “Clearing Statistics” on page 115. Making Logical Drive Settings To make Logical Drive settings: 1.
Chapter 4: Management with WebPAM PROe Initializing a Logical Drive Initialization is done to logical drives after they are created from a disk array. Full initialization sets all data bits in the logical drive to a specified pattern, such as all zeros. The action is useful because there may be residual data the logical drives left behind from earlier configurations. For this reason, Initialization is recommended for all new logical drives.
VTrak E-Class Product Manual To Redundancy Check a Logical Drive: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. Click the Logical Drives icon. icon. 5. Click the 6. From the dropdown menu on the Background Activities tab, choose Redundancy Check. 7. icon of the logical drive you want to check. To choose Auto Fix, check the box. This feature attempts to repair the problem when it finds an error. 8.
Chapter 4: Management with WebPAM PROe • Table Type – Read Check, Write Check or Inconsistent Block (see below). • Start Logical Block Address – LBA of the first block for this entry. • Count – Number of continuous blocks starting from this LBA. Table Definitions • Read Check Table – Contains a list of read errors for this logical drive. • Write Check Table – Contains a list of write errors for this logical drive.
VTrak E-Class Product Manual Notes • Obtain the initiator name from the initiator utility on your Host PC. • The initiator name you input must match exactly in order for the connection to work. LUN Mapping Parameters • Initiator Name • Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a series of eight, two-digit hexadecimal numbers. • SAS – A SAS initiator name is the SAS address of the HBA card in the Host PC. • Symbolic Name – Optional.
Chapter 4: Management with WebPAM PROe Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 336.
VTrak E-Class Product Manual 3. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the spare drive highlighted. Creating a Spare Drive Important • There must be an unconfigured physical drive available for selection as a spare drive. See “Viewing a List of Physical Drives” on page 131. • Be sure the unconfigured physical drive has adequate capacity to replace the largest drive in the disk array. To create a spare drive: 1.
Chapter 4: Management with WebPAM PROe Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: 1. Click the Subsystem 2. Click the Spare Drives 3. Click the Delete tab in Management View. 4. Check the box to the left of the spare drive you want to delete. 5. icon in Tree View. icon. Click the Submit button.
VTrak E-Class Product Manual Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 72. To check a spare drive: 1. Click the Subsystem 2. Click the Spare Drives icon in Tree View. icon. 3. Click the Spare Check tab in Management View. 4. From the Physical Drive dropdown menu, choose the spare drive you want to check. Or choose All to check all the spare drives at the same time. 5.
Chapter 4: Management with WebPAM PROe Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the VTrak enclosure plus the expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
VTrak E-Class Product Manual 164
Chapter 5: Management with the CLU This chapter covers the following topics: • Initial Connection (page 166) • Running Quick Setup (page 171) • Managing the Subsystem (page 172) • Managing the Controllers (page 176) • Managing the Enclosure (page 179) • Managing Physical Drives (page 185) • Managing Disk Arrays (page 189) • Managing Spare Drives (page 201) • Managing Logical Drives (page 204) • Managing the Network Connection (page 208) • Managing Fibre Channel Connections (page 210) •
VTrak E-Class Product Manual Initial Connection Making an initial connection includes the following functions: • Making a Serial Connection (page 166) • Making a Telnet Connection (page 167) • Making a SSH Connection (page 167) • Logging In (page 168) • Accessing Online Help (page 169) • Exiting the CLU (page 169) • Logging Out of the CLI (page 170) • Logging Back Into the CLI and CLU (page 170) Making a Serial Connection Before you begin, be sure the RJ11-to-DB9 serial data cable is connec
Chapter 5: Management with the CLU Making a Telnet Connection A Telnet connection requires a network connection between the Host PC and VTrak controller’s Management (Ethernet) port. Figure 2. Management port on the controller Mgmt FC 1 4 FC 2 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 Management port To start the telnet program: 1. Go to the command line prompt (Windows) or click the terminal icon (Linux). 2. Type telnet 192.168.1.56 2300 and press Enter. The IP address above is only an example.
VTrak E-Class Product Manual Linux To start the Linux SSH program: 1. Click the terminal icon. 2. Type ssh 192.168.1.56 22 and press Enter. The IP address above is only an example. Use your VTrak's Management port IP address. The VTrak's SSH default port number is 22. 3. Press Enter once to launch the CLI. Logging In 1. At the Login prompt, type the user name and press Enter. The default user name is administrator. 2. At the Password prompt, type the password and press Enter.
Chapter 5: Management with the CLU Subsystem Management – Subsystem settings, Controller settings, statistics, lock/unlock the subsystem, set date and time, Enclosure settings, FRUs and Topology. Physical Drive Management – View disk drive assignments and parameters, change global physical drive settings, and locate a physical drive.
VTrak E-Class Product Manual Logging Out of the CLI When you shut down or restart the VTrak subsystem, you are automatically logged out of the CLI. To manually log out of the CLI (no shut down or restart): At the username@cli> prompt, type logout and press Enter. The prompt changes to cli>. Logging Back Into the CLI and CLU To log into the CLI and CLU after a manual logout: 1. At the cli:> prompt, type login followed by your user name and press Enter. 2.
Chapter 5: Management with the CLU Running Quick Setup Quick Setup is discussed under “Setting up VTrak with the CLU” on page 43.
VTrak E-Class Product Manual Managing the Subsystem Subsystem Management includes the following functions: • Setting an Alias for the Subsystem (page 172) • Setting Redundancy for the Subsystem (page 172) • Setting Cache Mirroring for the Subsystem (page 172) • Running Media Patrol (page 173) • Locking or Unlocking the Subsystem (page 173) • Setting Subsystem Date and Time (page 174) • Making NTP Settings (page 174) • Synchronizing with a NTP Server (page 175) Setting an Alias for the Subsy
Chapter 5: Management with the CLU To change Cache Mirroring for this subsystem: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Subsystem Settings and press Enter. 3. Highlight Cache Mirroring and press the spacebar to toggle between Enabled and Disabled. 4. Press Ctrl-A to save your settings. 5. Restart the subsystem. See “Restarting the Subsystem” on page 245. Notes • If you disable Cache Mirroring, LUN Affinity will be enabled automatically.
VTrak E-Class Product Manual 4. Highlight Lock and press Enter. Resetting the Lock To reset the lock with a new time: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter. 3. In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) 4. Highlight Renew and press Enter. Releasing the Lock 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter. 3.
Chapter 5: Management with the CLU To make NTP settings for the subsystem: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight NTP Management and press Enter. 3. Highlight NTP Settings and press Enter. 4. Make the following settings as required: • Highlight NTP Service and press the spacebar to toggle between Enabled and Disabled. • Highlight Time Server (1), Time Server (2), or Time Server (3) and type a server name. Example: 0.us.pool.ntp.
VTrak E-Class Product Manual Managing the Controllers Controller Management includes the following functions: • Viewing Controller Information (page 176) • Clearing an Orphan Watermark (page 176) • Making Controller Settings (page 177) • Locating the Controller (page 178) Viewing Controller Information Controller Management includes information, settings and statistics. To access Controller Management: 1. 2. From the Main Menu, highlight Subsystem Management and press Enter.
Chapter 5: Management with the CLU The condition is cleared. See “Physical Drive Failed” on page 340 for more information. Making Controller Settings If your subsystem has two controllers, any settings you make to one controller will automatically apply to the other controller. To make Controller settings: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Controller Management and press Enter. 3. Highlight the controller you want and press Enter. 4.
VTrak E-Class Product Manual • Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to 1440 minutes). • Highlight Poll Interval and press the backspace key to erase the current value. Type a new interval value (15 to 255 seconds). • Highlight Adaptive Writeback Cache and press the spacebar to toggle between Enabled and Disabled. For more information, see “Adaptive Writeback Cache” on page 289.
Chapter 5: Management with the CLU Managing the Enclosure Enclosure Management includes the following functions: • Viewing the Enclosures Summary (page 179) • Viewing Enclosure Information (page 179) • Making Enclosure Settings (page 180) • Viewing FRU VPD Information (page 180) • Viewing Power Supply Status (page 180) • Locating a Power Supply (page 181) • Viewing Cooling Unit Status (page 181) • Viewing Temperature Sensor Status (page 181) • Viewing Voltage Sensor Status (page 182) • C
VTrak E-Class Product Manual Adjustable items You can set or adjust the following items: • Enclosure Warning and Critical temperature thresholds • Controller Warning and Critical temperature thresholds See “Making Enclosure Settings” on page 180. For information on Enclosure problems, see “Chapter 8: Troubleshooting” on page 307. Making Enclosure Settings To make Enclosure settings: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2.
Chapter 5: Management with the CLU 3. Highlight the enclosure you want and press Enter. 4. Highlight Power Supplies and press Enter. The screen displays the operational and fan status of VTrak’s two power supplies. If any status differs from normal or the fan speed is below the Healthy Threshold value, there is a fan/power supply malfunction. See “Replacing a Power Supply” on page 259. Locating a Power Supply To locate a power supply: 1.
VTrak E-Class Product Manual Viewing Voltage Sensor Status To view the status of the voltage sensors: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. 4. Highlight Voltage Sensors and press Enter. If any voltage is outside the Healthy Threshold values, there is a voltage malfunction in the enclosure. See “Chapter 8: Troubleshooting” on page 307.
Chapter 5: Management with the CLU controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again. Reconditioning a Battery To recondition the subsystem battery: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. 4. Highlight Batteries and press Enter. 5. Highlight the battery you want to recondition and press Enter. 6.
VTrak E-Class Product Manual To view enclosure topology: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Topology and press Enter. The following information applies to the Head Unit: • Enclosure number – 1 • Controller number – 1 or 2 • Port number • Status – OK is normal.
Chapter 5: Management with the CLU Managing Physical Drives Physical Drive Management includes the following functions: • Viewing a List of Physical Drives (page 185) • Making Global Physical Drive Settings (page 185) • Viewing Physical Drive Information (page 186) • Viewing Physical Drive Statistics (page 186) • Setting an Alias (page 186) • Clearing Stale and PFA Conditions (page 187) • Forcing a Physical Drive Offline or Online (page 187) • Locating a Physical Drive (page 188) Viewing a
VTrak E-Class Product Manual For SAS drives: • Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled. • Highlight Read Look Ahead Cache and press the spacebar to toggle between Enabled and Disabled. • Highlight CmdQueuing and press the spacebar to toggle between Enabled and Disabled. • Highlight MediumErrorThreshold and press the backspace key to remove the current value, then type a new smaller value.
Chapter 5: Management with the CLU 2. Highlight the physical drive you want and press Enter. 3. Type an alias into the field provided. Maximum of 32 characters. Use letters, numbers, space between words and underscore. 4. Press Ctrl-A to save your settings. Clearing Stale and PFA Conditions The Clear Stale and Clear PFA functions only appear when those conditions exist on the physical drive. To clear a Stale or PFA condition on a physical drive: 1.
VTrak E-Class Product Manual 3. Highlight the physical drive you want and press Enter. 4. Highlight Force Offline or Force Online and press Enter. 5. Press Y to confirm. Locating a Physical Drive This feature helps you identify a physical drive within the VTrak enclosure you are working with through the CLU. To locate a physical drive: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2. Highlight Global Physical Drives Settings and press Enter. 3.
Chapter 5: Management with the CLU Managing Disk Arrays Disk Array Management includes the following functions: • Viewing a List of Disk Arrays (page 189) • Creating a Disk Array (page 189) • Deleting a Disk Array (page 193) • Viewing Disk Array Information (page 194) • Setting an Alias for a Disk Array (page 194) • Enabling Media Patrol and PDM on a Disk Array (page 195) • Preparing the Disk Array for Transport (page 195) • Rebuilding a Disk Array (page 196) • Migrating a Disk Array (page
VTrak E-Class Product Manual Creating a Disk Array – Automatic To create a disk array using the Automatic feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Automatic. 4. Press Ctrl-A to save your settings and move to the next screen. 5. Review the proposed configuration of disk array and logical drive(s).
Chapter 5: Management with the CLU Creating a Disk Array – Express To create a disk array using the Express feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Express. 4.
VTrak E-Class Product Manual Creating a Disk Array – Advanced For more information on the choices below, see “Chapter 7: Technology Background” on page 273. To create a disk array using the Advanced feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Advanced. Step 1 – Disk Array Creation 1. Choose whether to enable Media Patrol and PDM. 2.
Chapter 5: Management with the CLU 6. • Highlight Sector and press the spacebar to toggle through sector sizes and choose 512 B, 1 KB, 2 KB, or 4 KB. • Highlight Write Policy and press the spacebar to toggle write cache policy between WriteBack and WriteThru (write though). • Highlight Read Policy and press the spacebar to toggle read cache policy though ReadCache, ReadAhead, and NoCache. • Highlight Preferred Controller ID and press the spacebar to toggle among 1, 2, or Automatic.
VTrak E-Class Product Manual Viewing Disk Array Information 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. The information and settings screen appears. 3. Highlight any of the following and press Enter to view a list of: • Physical drives in this array • Logical drives in this array • Spare drives in this array, dedicated and global Disk Array Operational Status • OK – This is the normal state of a logical drive.
Chapter 5: Management with the CLU 4. Press Ctrl-A to save your settings. Accepting an Incomplete Array This condition is the result of a missing physical drive. See “Incomplete Array” on page 339 before you use this function. To accept an incomplete array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Accept Incomplete Array and press Enter.
VTrak E-Class Product Manual Rebuilding a Disk Array Before you can rebuild, you must have a replacement or target physical drive of adequate capacity for your disk array. To rebuild a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Background Activities and press Enter. 4. Highlight Rebuild and press Enter. Default source and target drives are shown with possible alternative choices. 5.
Chapter 5: Management with the CLU Highlight Capacity, press the backspace key to erase the current capacity and type in the new value. The new value must be equal or larger than the current capacity. 10. Highlight Save Logical Drive and press Enter. The screen returns to Disk Array Migration Logical Drives. At this point, if you have other logical drives in the same disk array, you can choose them for migration at the same time. 11. Highlight Complete Disk Array Migration and press Enter. 12.
VTrak E-Class Product Manual Running Transition on a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. For more information, see “Transition” on page 303. In order to run Transition: • The spare drive must be Revertible. • You must have an unconfigured physical drive of the same or larger capacity to replace the spare drive. To run Transition on a disk array: 1.
Chapter 5: Management with the CLU 3. 4. Highlight Logical Drives in the Disk Array and press Enter. Highlight Create New Logical Drive and press Enter. The Disk Array ID number and Maximum capacity available for the new logical drive are displayed. 5. 6. Highlight the following parameters and press the backspace key to erase the current value: • Alias – Type an alias into the field, if desired. Maximum of 32 characters. Use letters, numbers, space between words and underscore.
VTrak E-Class Product Manual Deleting a Logical Drive Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive. To delete a logical drive from a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array that contains the logical drive you want to delete and press Enter. 3. Highlight Logical Drives in the Disk Array and press Enter. 4.
Chapter 5: Management with the CLU Managing Spare Drives Spare Drive Management includes the following functions: • Viewing a list of Spare Drives (page 201) • Creating a Spare Drive (page 201) • Making Spare Drive Settings (page 202) • Running Spare Check (page 202) • Deleting a Spare Drive (page 203) Viewing a list of Spare Drives To view a list of spare drives: From the Main Menu, highlight Spare Drive Management and press Enter.
VTrak E-Class Product Manual 5. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global. Dedicated means this spare drive can only be used with the specified disk arrays. Global means this spare drive can be used by any disk array. If you chose Dedicated, a default disk array is shown with possible alternative choices. To choose different array, highlight the array and press the backspace key to erase the current number, then type the new number. 6.
Chapter 5: Management with the CLU Deleting a Spare Drive Caution If the spare drive you delete is the only spare, the controller will not rebuild a critical array until you provide a new spare drive. To delete a spare drive: 1. From the Main Menu, highlight Spare Drive Management and press Enter. A list of the current spare drives appears. 2. Highlight the spare drive you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing. 3.
VTrak E-Class Product Manual Managing Logical Drives Logical drive management includes: • Viewing Logical Drive Information (page 204) • Viewing Logical Drive Statistics (page 204) • Viewing the Logical Drive Check Table (page 205) • Making Logical Drive Settings (page 205) • Initializing a Logical Drive (page 205) • Running Redundancy Check (page 206) • Locating a Logical Drive (page 207) To create or delete a logical drive, see “Managing Disk Arrays” on page 189.
Chapter 5: Management with the CLU Viewing the Logical Drive Check Table To view logical drive information: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. 3. Highlight Check Table and press Enter. 4. Highlight one of the following options and press Enter: • Show All Records • Read Check Table • Write Check Table • Inconsistent Check Table Making Logical Drive Settings To make Logical Drive settings: 1.
VTrak E-Class Product Manual 2. Highlight the logical drive you want and press Enter. 3. Highlight Background Activity and press Enter. 4. Highlight Start Initialization and press Enter. The initialization parameters appear. • Initialization pattern – The default 00000000 is best for most applications • Quick Initialization – Yes means only the first and last sections of the logical drives are initialized. No means the entire logical drive is initialized.
Chapter 5: Management with the CLU Locating a Logical Drive This feature helps you identify the physical drives assigned to the logical drive you are working with in the CLU. To locate a logical drive: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Locate Logical Drive and press Enter. The drive status LEDs for the physical drives in this logical drive will blink for one minute.
VTrak E-Class Product Manual Managing the Network Connection Network Management deals with network connections and settings for the VTrak’s Management ports. Each Management Port can be configured: • Making Virtual Management Port Settings (page 208) • Making Controller Management Port Settings (page 208) Making Virtual Management Port Settings The VTrak subsystem has a virtual management port.
Chapter 5: Management with the CLU Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 40. Making Automatic Settings 1. From the Main Menu, highlight Network Management and press Enter. 2. Highlight Maintenance Mode Network Configuration and press Enter. 3. Highlight the controller you want and press Enter. 4. Highlight DHCP and press the spacebar to toggle to Enabled. 5. Press Ctrl-A to save your settings. Making Manual Settings 1.
VTrak E-Class Product Manual Managing Fibre Channel Connections The Fibre Channel Management option appears only with VTrak Fibre Channel models.
Chapter 5: Management with the CLU • 6. Configured Topology – NL-Port (Arbitrated Loop), N-Port (Point to Point) or Automatic selection Highlight Hard ALPA and press the backspace key to erase the current value, then type the new value. The range is 0 to 255. 255 disables this feature. 7. Press Ctrl-A to save your settings.
VTrak E-Class Product Manual Viewing Fibre Channel Port Statistics To view port statistics: 1. From the Main Menu, highlight Fibre Channel Management and press Enter. 2. Highlight Fibre Channel Ports and press Enter. 3. Highlight the port you want and press Enter. 4. Highlight Fibre Channel Port Statistics and press Enter. This screen displays statistics for this port. There are no user settings on this screen.
Chapter 5: Management with the CLU • PrimitiveSeqErrorCount – An ordered set transmitted repeatedly and used to establish and maintain a link. LR, LRR, NOS, and OLS are primitive sequences used to establish an active link in a connection between two N_Ports or an N_Port and an F_Port. LIP, LPB, and LPE are primitive sequences used in the Arbitrated Loop topology for initializing the loop and enabling or disabling an L_Port. • InvalidWordSentCount – Number of invalid words sent since last reset.
VTrak E-Class Product Manual Managing SAS Connections The SAS Management option appears only with VTrak Serial Attached SCSI models. SAS Management includes the following functions: • Viewing SAS Port Information (page 214) • Making SAS Port Settings (page 214) • Viewing SAS Port Statistics (page 215) • Viewing SAS Initiators (page 215) • Adding a SAS Initiator (page 215) Viewing SAS Port Information There are two SAS ports on each controller. To view information about the SAS ports: 1.
Chapter 5: Management with the CLU Viewing SAS Port Statistics There are two SAS ports on each controller. To view information about the SAS ports: 1. From the Main Menu, highlight SAS Management and press Enter. 2. Highlight SAS Ports and press Enter. 3. Highlight the port you want to see and press Enter. 4. Highlight SAS Port Statistics and press Enter. The statistics for the selected port appear on the screen. Clearing Statistics To clear SAS port statics, see “Clearing Statistics” on page 239.
VTrak E-Class Product Manual Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VTrak continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays” on page 189 and “Managing Logical Drives” on page 204 for more information about how and when to use background activities.
Chapter 5: Management with the CLU • PDM – Migrates data from a suspect physical drive to a replacement drive in a disk array • Transition – Returns a revertible spare drive to spare status • Synchronization – Checks the data integrity on disk arrays • Initialization – Full initialization sets all data bits in the logical drive to a specified pattern, such as all zeros • Redundancy Check – Checks, reports and can correct data inconsistencies in logical drives The rates are defined as follows: 5.
VTrak E-Class Product Manual Working with the Event Viewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information about the 1023 most recent runtime events recorded since the subsystem was started • NVRAM Events – A list of and information about the most important events over multiple subsystem startups.
Chapter 5: Management with the CLU 2. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: 3. • Sequence number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number. • Severity – See Table 1 • Timestamp – Date and time the event happened. • Description – A description of the event in plain language. Press the up and down arrow keys to scroll through the log.
VTrak E-Class Product Manual Working with LUN Mapping LUN Mapping includes the following functions: • Viewing a List of Initiators (page 220) • Enabling LUN Mapping (page 220) • Adding an Initiator (page 220) • Mapping a LUN to an Initiator (page 221) • Deleting an Initiator (page 221) Viewing a List of Initiators LUN Mapping must be enabled in order for VTrak to recognize an initiator. To view a list of initiators: 1. From the Main Menu, highlight Additional Info and Management and press Enter.
Chapter 5: Management with the CLU • Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a series of eight, two-digit hexadecimal numbers. • SAS – A SAS initiator name is the SAS address of the HBA card in the Host PC. Obtain the initiator name from the initiator utility on your host system. Obtain the initiator name from the initiator utility on your host system.
VTrak E-Class Product Manual Managing UPS Units Uninterruptible Power Supply (UPS) Management includes the following functions: • Viewing a List of UPS Units (below) • Making UPS Settings (page 223) • Viewing UPS Information (page 224) Viewing a List of UPS Units To view a list of UPS units supporting the VTrak: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight UPS Management and press Enter.
Chapter 5: Management with the CLU Making UPS Settings These settings control how the VTrak subsystem detects the UPS unit and responds to data reported by the UPS unit. To make UPS settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight UPS Management and press Enter. 3. Highlight UPS Settings and press Enter. 4. Perform the following actions as required: • • • • 5. Verify the Current UPS Communication method.
VTrak E-Class Product Manual Note 3: The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%. Note 4: To specify UPS units by DNS names, ask your IT administrator to add the DNS names to the DNS server, before you make UPS settings. Viewing UPS Information To view information about a specific UPS unit: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight UPS Management and press Enter. 3.
Chapter 5: Management with the CLU Managing Users User Management includes the following functions: • Viewing User Information (page 225) • Creating a User (page 225) • Changing Another User’s Settings (page 226) • Changing Your Own User Settings (page 227) • Changing Another User’s Password (page 227) • Changing Your Own Password (page 227) • Deleting a User (page 228) Viewing User Information Each user types their user name and password to log into the CLI.
VTrak E-Class Product Manual Table 2 User Privileges Level Meaning View Allows the user to see all status and settings but not to make any changes Maintenance Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check Power Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller Super Allows
Chapter 5: Management with the CLU Changing Your Own User Settings Each user can change their display name and email address. To change your user settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight User Management and press Enter. 3. Highlight your name and press Enter. 4. Highlight the items you want and press the backspace key to erase the current value, then type the new value: 5.
VTrak E-Class Product Manual 6. Highlight New Password and type a new password. Maximum 31 characters. Use letters, numbers, and underscore. 7. Highlight Retype Password and type the new password again to verify. 8. Press Ctrl-A to save the new password. Deleting a User The Administrator or a Super User can delete other users. You cannot delete the account you used to log in. There must always be one Super User account. Rather than deleting a user, consider disabling a user account.
Chapter 5: Management with the CLU Working with Software Management Software Management includes the following functions: • Making Email Settings (page 229) • Making SLP Settings (page 230) • Making Webserver Settings (page 230) • Making Telnet Settings (page 231) • Making SSH Settings (page 231) • Making SNMP Settings (page 232) • Managing SNMP Trap Sinks (page 232) • Making CIM Settings (page 233) • Making Netsend Settings (page 235) • Managing Netsend Recipients (page 235) Making Ema
VTrak E-Class Product Manual To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter. Making SLP Settings By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SLP and press Enter. 4.
Chapter 5: Management with the CLU Making Telnet Settings By default, Telnet service is set to Automatic and its normal status is Started. To make Telnet service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight Telnet and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5.
VTrak E-Class Product Manual Making SNMP Settings By default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal status is Started. To make SNMP service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SNMP and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5.
Chapter 5: Management with the CLU 2. Highlight Software Management and press Enter. 3. Highlight SNMP and press Enter. 4. Highlight Trap Sinks and press Enter. 5. Highlight Create New Trap Sink and press Enter 6. Highlight Trap Sink IP address and press the backspace key to erase the current value, then type the new IP address in this field. 7. Highlight Trap Filter and press the spacebar to toggle through the severity levels. See Table 3 on page 233. 8. Press Ctrl-A to save the Trap Sink.
VTrak E-Class Product Manual To make CIM service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight CIM and press Enter. 4. Enter information or change settings as required. • Highlight Startup Type and press the spacebar to toggle between Automatic and Manual.
Chapter 5: Management with the CLU Making Netsend Settings By default, Netsend service is set to Manual and its normal status is Stopped. To make Netsend service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight Netsend and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5. Press Ctrl-A to save your settings.
VTrak E-Class Product Manual The selected level and all higher severity levels of severity will be reported. See Table 4 on page 236. 8. Press Ctrl-A to save your settings.
Chapter 5: Management with the CLU Flashing through TFTP Use this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 254 for this procedure.
VTrak E-Class Product Manual Viewing Flash Image Information Flash image information refers to the package of firmware components running on your VTrak controller or controllers. To view flash image information: 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2. Highlight Flash Image Version Info and press Enter. The flash image information displays on the screen: • Enclosure Number – 1 (one) is the Head Unit.
Chapter 5: Management with the CLU Clearing Statistics This function clears the statistical counts for the RAID controller, Fibre Channel ports, SAS ports, physical drives, and logical drives. To clear statistics: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Clear Statistics and press Enter. 3. Press Y to confirm the deletion.
VTrak E-Class Product Manual Restoring Factory Defaults This function restores the factory default settings to the firmware and software items you select. Caution Restoring default settings can disrupt your VTrak functions. Use this feature only when necessary. If you restore Management Network settings, you will lose your network connection to the VTrak. 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Restore Factory Defaults and press Enter. 3.
Chapter 5: Management with the CLU Shutting Down the Subsystem There are two methods for shutting down the subsystem. Choose one of the following procedures: • Shutting down the VTrak – Telnet Connection (page 241) • Shutting down the VTrak – SSH Connection (page 241) • Shutting down the VTrak – Serial Connection (page 242) Shutting down the VTrak – Telnet Connection This function shuts down the VTrak subsystem on a Telnet connection. Additional action is required, as described below.
VTrak E-Class Product Manual To shutdown the RAID subsystem: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3. Highlight Option and press the spacebar to display Shutdown. 4. Highlight Submit and press Enter. A warning message appears. 5. Press Y to continue. 6. Close your SSH session. 7. Wait for no less than two minutes. 8. Manually turn off the power supply switches on the back of the subsystem.
Chapter 5: Management with the CLU Starting Up After Shutdown There are two methods for shutting down the subsystem. Choose one of the following procedures: • Starting up the VTrak – Telnet Connection (page 243) • Starting up the VTrak – SSH Connection (page 243) • Starting up the VTrak – Serial Connection (page 244) Starting up the VTrak – Telnet Connection Important If you have a JBOD Expansion, always power on the JBOD subsystems first. Then power on the RAID subsystem.
VTrak E-Class Product Manual Starting up the VTrak – Serial Connection Important If you have a JBOD Expansion, always power on the JBOD subsystems first. Then power on the RAID subsystem. To start the RAID subsystem: 1. Manually turn on the power supply switches on the back of the subsystem. 2. Wait about two minutes. 3. Establish a serial connection to the VTrak. See “Making a Serial Connection” on page 166. When the Login: prompt appears, the start up is finished. 4.
Chapter 5: Management with the CLU Restarting the Subsystem There are two methods for restarting the subsystem. Choose one of the following procedures: • Restarting the Subsystem (page 245) • Restarting VTrak – SSH Connection (page 245) • Restarting VTrak – Serial Connection (page 246) Note If you have a JBOD Expansion, you are not required to restart the JBOD subsystems when you restart the RAID subsystem. Restarting VTrak – Telnet Connection To restart the RAID subsystem: 1.
VTrak E-Class Product Manual 6. Close your SSH session. 7. Wait about two minutes. 8. Re-establish your SSH connection to the VTrak CLU. See “Making a SSH Connection” on page 167. If you cannot re-establish a connection, wait 30 seconds and try again. Restarting VTrak – Serial Connection To restart the RAID subsystem: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3.
Chapter 5: Management with the CLU Making Buzzer Settings The buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on page 307 for more information. To change buzzer settings: 1. From the Main Menu, highlight Buzzer and press Enter. A list of Controllers appears with the current buzzer setting and status. 2. Highlight the Controller whose buzzer you want to set and press Enter. 3. Highlight Enabled and press the spacebar to toggle between Yes and No. 4.
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Chapter 6: Maintenance This chapter covers the following topics: • Updating the Firmware in WebPAM PROe (below) • Updating the Firmware in the CLU (page 254) • Replacing a Power Supply (page 259) • Replacing a Cooling Unit Fan or Blower (page 260) • Replacing a Cache Battery (page 265) • Replacing a RAID Controller – Dual Controllers (page 269) • Replacing a RAID Controller – Single Controller (page 270) Updating the Firmware in WebPAM PROe A firmware update consists of the following actions:
VTrak E-Class Product Manual Updating Firmware from TFTP Server Important If you have a JBOD expansion systems, the firmware is updated on the Head Unit or the RAID subsystem. Be sure all subsystems are connected and running before beginning the update. To update the firmware from a TFTP server: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Software Management icon. 4. Click the Firmware Update tab. 5. Do one of the following actions: icon.
Chapter 6: Maintenance Updating Firmware from your PC Important If you have a JBOD expansion systems, the firmware is updated on the Head Unit or the RAID subsystem. Be sure all subsystems are connected and running before beginning the update. To update the firmware from your PC: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Software Management icon. 4. Click the Firmware Update tab. 5. Do one of the following actions: 6. icon.
VTrak E-Class Product Manual Restarting – Single RAID Subsystem Warning Do not restart the VTrak during a firmware upgrade procedure. Wait until the upgrade is one and you are prompted to restart. To restart a single subsystem: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Shutdown link in Management View. icon. A Shutdown or Restart tab will appear. 4. On the Shutdown or Restart tab, choose Restart from the dropdown menu. 5. Click the Submit button.
Chapter 6: Maintenance 7. If you have other VTrak RAID Subsystems, repeat the same procedure for each of them. As each controller shuts down, your WebPAM PROe connection is lost. 8. Wait for two to three minutes. 9. Turn off the power switches for all subsystems. 10. Wait 30 seconds, then turn on the power switches on all JBOD subsystems. 11. Wait 30 more seconds, then turn on the power switches on the RAID subsystem. 12. Wait 2 to 3 minutes for the Head Unit to boot, then log into WebPAM PROe.
VTrak E-Class Product Manual Updating the Firmware in the CLU A firmware update consists of the following actions: • Downloading the Firmware Image File (page 254) • Updating the Firmware (page 254) • Restarting – Single RAID Subsystem, Telnet (page 255) • Restarting – RAID with JBOD Expansion, Telnet (page 255) • Restarting – Single RAID Subsystem, SSH (page 256) • Restarting – RAID with JBOD Expansion, SSH (page 257) • Restarting – Single RAID Subsystem, Serial (page 257) • Restarting – RA
Chapter 6: Maintenance 2. Highlight Flash through TFTP and press Enter. 3. Highlight TFTP Server and type the IP address of your TFTP server in the field provided. 4. Highlight Port Number and press the backspace key to erase the current value, then type the new value. 69 is the default. A list of the current users appears. 5. Highlight File Name and type the file name of the firmware image file in the field provided. 6. Highlight Start and press Enter.
VTrak E-Class Product Manual To restart the multiple subsystems: 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3. Press the spacebar to display Shutdown then press Enter. A warning message appears. 4. Press Y to continue. The screen goes blank. 5. If you have other VTrak RAID Subsystems, repeat the same procedure for each of them. As each controller shuts down, your connection is lost. 6.
Chapter 6: Maintenance Restarting – RAID with JBOD Expansion, SSH Warning Do not restart the VTraks during a firmware upgrade procedure. Wait until the upgrade is one and you are prompted to restart. To restart the multiple subsystems: 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3. Press the spacebar to display Shutdown then press Enter. A warning message appears. 4. Press Y to continue. 5.
VTrak E-Class Product Manual 4. Press Y to continue. The screen will display shutdown and startup functions. 5. When the Login: prompt appears, log into the CLU again. Restarting – RAID with JBOD Expansion, Serial Warning Do not restart the VTraks during a firmware upgrade procedure. Wait until the upgrade is one and you are prompted to restart. To restart multiple subsystems: 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2.
Chapter 6: Maintenance Replacing a Power Supply The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. Remove the Old Power Supply To remove the power supply: 1. Verify that the power supply LED is amber or red. 2. Switch off the power. 3. Unplug the power cord. 4. Press the release button and pull the handle downward as shown. See Figure 1 (E610f/s) or 2 (E310f/s). 5.
VTrak E-Class Product Manual Figure 2. Replacing an E310f/s power supply This completes the power supply replacement procedure. Replacing a Cooling Unit Fan or Blower The fan or blower in each cooling unit is replaced as an individual part. No tools are required for this procedure. To replace a fan or blower: 1. Verify that the Fan LED on the cooling unit is amber or red. See Figure 3. Figure 3. Fan LED (left: E610f/s, right: E310f/s) Fan LED Fan LED 2.
Chapter 6: Maintenance Figure 4. Removing a cooling unit from the E610f/s Figure 5. Removing a cooling unit from the E310f/s 4. Loosen the thumbscrews. A retainer keeps the thumbscrews in place. 5. Grasp the top section near the thumbscrews and lift it off the bottom section. Separate the cooling unit sections to access the blower. See Figure 6 (E610f/s) or 7 (E310f/s). Figure 6.
VTrak E-Class Product Manual Figure 7. Loosen the thumbscrews and remove the cover (E310f/s) Lift the cover Loosen the thumbscrews 6. Lift the fan or blower off the mounting pins and detach the electrical connector. See Figure 8 (E610f/s) or 9 (E310f/s). Figure 8.
Chapter 6: Maintenance Figure 9. The E310f/s blower and its electrical connector Electrical connector 7. Blower Attach the electrical connector of the new fan blower and set the fan or blower in place. Be sure you position the fan or blower onto the mounting pins. See Figure 10 (E610f/s) or 11 (E310f/s). Figure 10.
VTrak E-Class Product Manual Figure 11. Positioning the blower onto the mounting pins, pointed outward Be sure the blower points outward, towards the handle. 8. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. 9. Carefully slide the cooling unit into the enclosure. 10. Gently press the handle in and upward until it locks. See Figure 12. Figure 12.Locking the cooling unit handle (left: E610f/s, right: E310f/s) 11. Verify that the Fan LEDs are green.
Chapter 6: Maintenance Replacing a Cache Battery The cache battery is located inside the cooling unit. The battery assembly is replaced as an individual part. Cautions • Try reconditioning the battery before you replace it. See page 128 or page 183 for more information. • The battery assembly is replaced as a unit. Do not attempt to disconnect the battery by itself. • Installing the wrong replacement battery can result in an explosion.
VTrak E-Class Product Manual Figure 14.Removing the cooling unit from the enclosure from the E610f/s Figure 15.Removing the cooling unit from the enclosure from the E310f/s 3. Loosen the thumbscrews. A retainer keeps the thumbscrews in place. 4. Grasp the top section near the thumbscrews and lift it off the bottom section. Separate the cooling unit sections to access the battery assemble. See Figure 16 (E610f/s) or 17 (E310f/s). Figure 16.
Chapter 6: Maintenance Figure 17.Loosen the thumbscrews and remove the cover (E310f/s) Lift the cover Loosen the thumbscrews 5. 6. Remove the two screws holding the battery assembly in place. Detach the connector on the circuit board. Do not detach any other connectors. See Figure 18 (E610f/s) or 19 (E310f/s). Figure 18.
VTrak E-Class Product Manual Figure 19. Removing the battery assembly (E310f/s) Remove this screw Detach this connector 7. Battery Assembly Remove this screw Lift the battery assembly out of the cooling unit. 8. Place a new battery assembly into the cooling unit. 9. Attach the connector on the circuit board. 10. Install the two screws holding the battery assembly in place to the cooling unit. 11. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. 12.
Chapter 6: Maintenance Replacing a RAID Controller – Dual Controllers The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. Important Do not replace the RAID Controller based on LED colors alone. Only replace the RAID Controller when directed to do so by Promise Technical Support. See page 355.
VTrak E-Class Product Manual Replacing a RAID Controller – Single Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. Caution The RAID controller is NOT hot-swappable if your VTrak has only one controller. Power-down the VTrak before removing it. Important Do not replace the RAID Controller based on LED colors alone.
Chapter 6: Maintenance 3. 4. Connect the Fibre Channel or SAS cables, management, serial and power cables. Turn on the power supply switches. The VTrak restarts. For more information about VTrak’s start-up behavior, see “Connecting the Power” on page 37. Figure 21.Replacing the controller. The E310f/s is shown.
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Chapter 7: Technology Background This chapter covers the following topics: • Introduction to RAID (below) • “Choosing a RAID Level” on page 284 • “Choosing Stripe Size” on page 287 • “Choosing Sector Size” on page 287 • “Cache Policy” on page 288 • “Cache Mirroring” on page 290 • “LUN Affinity” on page 291 • “Capacity Coercion” on page 293 • “Initialization” on page 293 • “Hot Spare Drive(s)” on page 294 • “Partition and Format the Logical Drive” on page 294 • “RAID Level Migration” o
VTrak E-Class Product Manual RAID 0 – Stripe When a logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple physical drives. Performance is increased, since the workload is balanced between drives or “members” that form the logical drive. Identical drives are recommended for performance as well as data storage efficiency. Figure 1.
Chapter 7: Technology Background RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of physical drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first.
VTrak E-Class Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two physical drives. It also offers overall increased read/ write performance plus the flexibility of using an odd number of physical drives. With RAID 1E, each data stripe is mirrored onto two physical drives. If one drive fails or has errors, the other drives continue to function, providing fault tolerance. Figure 3.
Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level. It works well for file, database, application and web servers. Figure 4.
VTrak E-Class Product Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 logical drive can continue to accept I/O requests when any two physical drives fail. Figure 5. RAID 6 stripes all drives with data and dual parity Double Distributed (Wide-space Q+Q) Parity Data Blocks Physical Drives Hence, a RAID 6 logical drive with (7) 100 GB physical drives will have a capacity of 500 GB.
Chapter 7: Technology Background RAID 10 – Mirror + Stripe Mirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can increase performance by reading and writing data in parallel— striping—while protecting data by duplicating it—mirroring. Promise implements RAID 10 by creating a data stripe over one pair of disk drives, then mirroring the stripe over a second pair of disk drives. Some applications refer to this method as RAID 0+1. Figure 6.
VTrak E-Class Product Manual RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physical drives as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance, and supports larger volume sizes. Figure 7.
Chapter 7: Technology Background RAID 50 Axles When you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 logical drive that is striped with other RAID 5 logical drives to make RAID 50. An axle can have from 3 to 32 physical drives, depending on the number of physical drives in the logical drive. The chart below shows RAID 50 logical drives with 6 to 16 physical drives, the available number of axles, and the resulting distribution of physical drives on each axle.
VTrak E-Class Product Manual RAID 60 – Striping of Double Parity RAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses double distributed parity as in RAID 6. RAID 60 provides data reliability, good overall performance and supports larger volume sizes. Figure 8. RAID 60 is a combination of RAID 6 and RAID 0 Double Distributed Parity Axle 1 Data Stripes Axle 2 Disk Drives Figure 9.
Chapter 7: Technology Background RAID 60 Axles When you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logical drive that is striped with other RAID 6 logical drives to make RAID 60. An axle can have from 4 to 32 physical drives, depending on the number of physical drives in the logical drive. The chart below shows RAID 60 logical drives with 8 to 20 physical drives, the available number of axles, and the resulting distribution of physical drives on each axle.
VTrak E-Class Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice.
Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Very high disk overhead - uses only 50% of total capacity Recommended Applications for RAID 1E • Imaging applications • Database servers • General fileserver RAID 5 Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good ag
VTrak E-Class Product Manual RAID 10 Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays High I/O rates are achieved thanks to multiple stripe segments Very high disk overhead - uses only 50% of total capacity Recommended Applications for RAID 10 • Imaging applications • Database servers • General fileserver RAID 50 Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliabi
Chapter 7: Technology Background Choosing Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one. You can choose Stripe Size directly when you use the Advanced function to create a disk array.
VTrak E-Class Product Manual • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. 2 TB Limitation If your Host PC runs Windows 2000 or Windows XP (32-bit), and you want to create logical drives larger than 2TB, you must choose a sector size larger than 512 B when you create the logical drive. The table below correlates sector size with logical drive capacity.
Chapter 7: Technology Background Read Cache Policy • Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made. Can increase read performance. • No Cache – The read cache is disabled. Write Cache Policy • Write Back – Data is written first to the cache, then to the logical drive. Better performance.
VTrak E-Class Product Manual The write policy automatically changes to Write Thru. When the battery comes back online, the write policy automatically changes back to Write Back. To enable the Adaptive Writeback Cache option, see “Making Controller Settings” on page 122 or page 177. Also see “Replacing a Cache Battery” on page 265. Host Cache Flushing When host cache flushing is enabled, the VTrak immediately flushes the data in its controller cache to the drives when the Host sends a Flush Cache command.
Chapter 7: Technology Background • Set Redundancy Type to Active-Active. See “Setting Redundancy for the Subsystem” on page 64 or page 172 • Enable Cache Mirroring under subsystem settings. See “Setting Redundancy for the Subsystem” on page 64 or page 172 • On subsystems with two controllers, when Cache Mirroring is disabled, LUN Affinity is enabled automatically.
VTrak E-Class Product Manual Automatic is the default and preferred setting because it will balance the logical drive assignments for you. When you create a logical drive using the Automatic or Express disk array creation, the logical drives are assigned alternatively between Controllers 1 and 2 automatically.
Chapter 7: Technology Background Capacity Coercion This feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 10, 50, and 60). It is generally recommended to use physical drives of the same size in your disk arrays. When this is not possible, physical drives of different sizes will work but the system must adjust for the size differences by reducing or coercing the capacity of the larger drives to match the smaller ones.
VTrak E-Class Product Manual Hot Spare Drive(s) A hot spare is a disk drive that is connected to the disk array system but is not assigned as a member of the disk array. In the event of the failure of a drive within a functioning fault tolerant disk array, the hot spare is activated as a member of the disk array to replace a drive that has failed. VTrak will replace a failing disk drive in a disk array with an unassigned drive, if one is available. The unassigned drive is not part of any disk array.
Chapter 7: Technology Background data as before. When migration is complete, your disk array will have a different RAID level and/or a larger capacity. In most cases, you must add one or more physical drives during the migration process. You can never reduce the number of physical drives. The tables below show the migration options for a source logical drive according to its RAID level. The available target RAID levels are shown with their requirements. See “Migrating a Disk Array” on page 147 or page 196.
VTrak E-Class Product Manual Target RAID 60 Requirements 8 physical drives minimum, 32 per axle maximum. If existing physical drives have no unused space, add 1 or more physical drives. RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E 3 or more physical drives. Add 1 or more physical drives. RAID 5 3 physical drives minimum, 16 maximum. RAID 1 must have less than 16 physical drives. Add 1 or more physical drives.
Chapter 7: Technology Background RAID 10 4 physical drives minimum. Even number of physical drives. If existing physical drives have no unused space, add 1 or more physical drives. RAID 50 6 physical drives minimum, 32 per axle maximum. RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 Add physical drives. 16 maximum. RAID 6 4 physical drives minimum, 16 maximum.
VTrak E-Class Product Manual RAID 60 8 physical drives minimum, 32 per axle maximum. If existing physical drives have no unused space, add 1 or more physical drives. RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 3 physical drives minimum, 16 maximum. RAID 10 must have less than 16 physical drives. RAID 6 4 physical drives minimum, 16 maximum. RAID 10 must have less than 16 physical drives.
Chapter 7: Technology Background RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 16 physical drives maximum. RAID 50 must have less than 16 physical drives. RAID 6 16 physical drives maximum. RAID 50 must have less than 16 physical drives. If existing physical drives have no unused space, add 1 or more physical drives. RAID 10 Even number of physical drives. RAID 50 Add physical drives.
VTrak E-Class Product Manual Figure 1.
Chapter 7: Technology Background Figure 1. Current LD Size Maximum LD Expansion Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes up to 2 TB 2 TB 512 bytes Sector Size At this point, you have the choice of: • Format the unpartitioned/unformatted capacity as a second logical drive • Delete the existing disk array and create a new one in the desired size Delete and Recreate If you require a logical drive larger than the maximum expansion size: 1.
VTrak E-Class Product Manual Predictive Data Migration (PDM) Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to Rebuilding a Logical Drive. But unlike Rebuilding, PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive before the disk drive fails and your Logical Drive goes Critical. PDM is triggered automatically, based on Background Activity Settings.
Chapter 7: Technology Background See “Making Background Activity Settings” on page 70 (WebPAM PROe) or page 216 (CLU). Transition The Transition feature enables you to specify “permanent” spare drives for your VTrak subsystem. Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a nonrevertible spare. The revertible spare drive returns to its original status.
VTrak E-Class Product Manual In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured. Physical drive 6 is a revertible spare drive. If a physical drive fails in a disk array and there is a spare drive of adequate capacity available, the controller automatically rebuilds the array using the spare drive.
Chapter 7: Technology Background Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity. When the VTrak controller detects the new drive in slot 3, it will: • Automatically transition the data on drive 6 to drive 3 • Return drive 6 to spare status When the Automatic Transition is finished, physical drives 1, 2, 3, and 4 belong to the disk array and physical drive 6 is a revertible spare drive.
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Chapter 8: Troubleshooting This chapter covers the following topics: • VTrak is Beeping (below) • LEDs Display Amber or Red (page 309) • CLU Reports a Problem (page 315) • WebPAM PROe Reports a Problem (page 318) • LEDs Display Amber or Red (page 309) • Event Notification Response (page 321) • Critical & Offline Disk Arrays (page 336) • Incomplete Array (page 339) • Physical Drive Problems (page 340) • Enclosure Problems (page 342) • Controller Enters Maintenance Mode (page 345) • Con
VTrak E-Class Product Manual When the alarm sounds: • Check the front and back of VTrak for red or amber LEDs, as described above. • If email notification is enabled, check for new messages. • Check for yellow !s • Check the event log. See page 66 (WebPAM PROe) or page 218 (CLU). red Xs in Tree View (see page 318). When a continuous tone sounds, there are multiple alarm patterns sounding at the same time. Silencing the Buzzer To silence the buzzer for the current trigger event: 1.
Chapter 8: Troubleshooting LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 2. VTrak front panel LED display. The E310f/s is shown. the E610f/s is similar Power FRU Status Logical Drive Status RAID Controller 1 Activity RAID Controller 2 Activity Controller Heartbeat When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks once every two seconds.
VTrak E-Class Product Manual * Field Replacement Unit: includes fan, battery, and power supply unit (PSU). ** Blinks once every two seconds. See page 249 for more information about field-replaceable components. See page 336 for a discussion of critical and offline logical drives. Drive Status Indicators There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive.
Chapter 8: Troubleshooting Figure 4. VTrak E610f rear view RAID Controller 1 RAID Controller 2 Mgmt FC 1 4 2 FC 2 Mgmt UPS FC 1 4 2 1 1 Gb/s Gb/s 4 2 115200 8N1 FC 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery with Battery Figure 5.
VTrak E-Class Product Manual Figure 6. VTrak E310f rear view Cooling Unit 1 Power Supply 1 with Battery Cooling Unit 2 Power Supply 2 with Battery I I O O Mgmt FC 1 FC 2 4 2 Mgmt UPS FC 1 4 2 1 1 Gb/s Gb/s 4 2 115200 8N1 RAID Controller 1 FC 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 RAID Controller 2 Figure 7.
Chapter 8: Troubleshooting Under normal conditions, the power supply and fan LEDs should display green. LEDs State Green Amber Red Power supply OK — No power, Failed Battery OK Less than 72 hours reserve Not detected, Not present, Failed Fan OK — Not detected, Failed To check a component’s installation, follow the same procedure as replacing the component, except that you reinstall the original component rather than a new one.
VTrak E-Class Product Manual Under normal conditions, the Controller Status LED (marked with icon) is green and the Dirty Cache LED (marked with ) icon is dark. See the table below.
Chapter 8: Troubleshooting CLU Reports a Problem The CLU reports information passively—you must determine which functions to check based on the sound of the VTrak’s audible alarm (see page 307) and any amber or red LEDs (see page 309). Check the event logs first. Then check the reported component. Viewing Runtime Events To display Runtime Events: 1. From the Main Menu, highlight Event Viewer and press Enter. The log of Runtime Events appears. Events are added to the top of the list.
VTrak E-Class Product Manual Table 1 Event severity levels Level Meaning Fatal Non-Recoverable error or failure has occurred Critical Action is needed now and the implications of the condition are serious Major Action is needed now Minor Action is needed but the condition is not a serious at this time Warning User can decide whether or not action is required Information Information only, no action is required Checking a Reported Component In this example, let us check disk array status. 1.
Chapter 8: Troubleshooting [Locate Disk Array] Save Settings [CTRL-A] Restore Settings [CTRL-R] Return to Previous Menu From this screen: • Highlight Physical Drives in the Array and press Enter to identify the failed disk drive • Highlight Rebuild and press Enter to rebuild the array after you replace the failed disk drive For more information, see “Critical & Offline Disk Arrays” on page 336.
VTrak E-Class Product Manual WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: • Displays yellow !s red Xs in Tree View. Figure 11. Yellow !s and red Xs in Tree View • Sends email messages, per your configuration. • Displays popup messages, per your configuration. To set up email and popup message notification, see “Setting-up Event Notification” on page 77. Figure 12.
Chapter 8: Troubleshooting Figure 13.The Event Log • Keeps a record in the Event Log. • Displays full information in Management View.
VTrak E-Class Product Manual Figure 14.
Chapter 8: Troubleshooting Event Notification Response When you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the VTrak. See “Settingup Event Notification” on page 77.
VTrak E-Class Product Manual Reported Event Corrective Action Battery capacity is normal Normal. Battery is discharging Battery is undergoing reconditioning. Battery is charging Battery is being recharged. Battery reconditioning is complete Battery reconditioning is finished. Battery is malfunctioning Run battery reconditioning. See page 128 or page 183. If this message reappears, replace the battery. Battery reconditioned successfully Battery reconditioning is finished.
Chapter 8: Troubleshooting Reported Event Blowers are functioning normally Corrective Action Normal. Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 260. Blower status is unknown Check for airflow out of the cooling unit. If there is none, check for proper installation. Cache BBU flushing has started VTrak’s cache is being flushed. BBU flushing has ended VTrak’s cache has been flushed.
VTrak E-Class Product Manual Reported Event Disk array settings have been changed Corrective Action The user successfully logical drive settings. See page 154 or page 205. Drive Interface Controller Drive-interface controller found Normal. Drive-interface controller is NOT found Restart the VTrak. See page 119 or page 245. If this message appears repeatedly, contact Technical Support. See page 355. Drive-interface diagnostics has passed Normal.
Chapter 8: Troubleshooting Reported Event Corrective Action Fibre Channel Fibre Channel controller has detected bus reset The initiator sent a reset command. If this message appears repeatedly, contact Technical Support. See page 355. Fibre Channel controller Result of user action. Normal. has received a LUN reset command. Fibre Channel controller has encountered a fatal error Restart the VTrak. See page 119 or page 245. If this message appears repeatedly, contact Technical Support. See page 355.
VTrak E-Class Product Manual Reported Event Corrective Action Host-interface controller has encountered a system error A VTrak system error occurred. If this message appears repeatedly, contact Technical Support. See page 355. Host-interface controller has encountered a fatal error Restart the VTrak. See page 119 or page 245. If this message appears repeatedly, contact Technical Support. See page 355. Host-interface controller settings have changed Result of user action. Normal.
Chapter 8: Troubleshooting Reported Event Corrective Action Logical drive has been set One or more physical drives in the array went offline. to critical. See page 336. Logical drive axle has been placed online RAID 50 or 60. One of the axles returned on online status. Media Patrol Media patrol is started Result of settings or user action. Normal. Media patrol is completed Normal.
VTrak E-Class Product Manual Reported Event Corrective Action Online capacity System resources are low. Reduce system load or expansion is aborted due restart the VTrak. See page 119 or page 245. to an internal error. Online capacity expansion is queued Synchronization has been set manually or by schedule. PDM PDM is started Result of settings or user action. Normal. PDM is completed Normal. PDM is paused PDM paused because of user intervention, schedule or a higher priority background activity.
Chapter 8: Troubleshooting Reported Event Corrective Action Physical disk is no longer Result of settings or user action. Normal. assigned as dedicated spare Physical disk has been inserted A disk drive has been inserted into the VTrak subsystem. Physical disk has been removed A disk drive has been removed from the VTrak subsystem. Bad sector is found on physical disk Disk drive has a bad sector. The drive should remap around the bad sector.
VTrak E-Class Product Manual Reported Event Corrective Action PSU (Power Supply Units) PSU is not inserted/has been removed A power supply unit is missing from the VTrak. Reinstall the power supply unit. PSU is off A power supply unit is present but turned off. Turn on he power supply. PSU is on Normal. PSU is installed/ Normal. operational and turned on PSU is installed/ A power supply unit is present but turned off. Turn on operational and turned off he power supply.
Chapter 8: Troubleshooting Reported Event Corrective Action RAID Level migration is paused Migration paused because of user intervention, schedule or a higher priority background activity. RAID Level migration is resumed Migration has resumed again after a pause. RAID Level migration is stopped Migration stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. RAID Level migration has Bad block found on a disk drive. Migration will finish.
VTrak E-Class Product Manual Reported Event Rebuild marks logical drive synchronized upon rebuild completion Corrective Action Result of successful rebuild. Normal. Redundancy Check Redundancy Check is started Redundancy Check has started manually or by schedule. Redundancy Check is completed Redundancy Check has finished. Redundancy Check is paused Redundancy Check paused because of user intervention, schedule or a higher priority background activity.
Chapter 8: Troubleshooting Reported Event Corrective Action Spare Drives Physical disk assigned as Result of settings or user action. Normal. global spare Physical disk is no longer Result of settings or user action. Normal. assigned as global spare Global Spare has been deleted Result of settings or user action. Normal. Physical disk assigned as Result of settings or user action. Normal. dedicated spare Physical disk is no longer Result of settings or user action. Normal.
VTrak E-Class Product Manual Reported Event Stripe Level migration is queued Corrective Action Migration has been set manually or by schedule. Synchronization Synchronization is started Result of settings or user action. Normal. Synchronization is completed Normal. Synchronization is paused Synchronization paused because of user intervention, schedule or higher priority background activity. Synchronization is resumed Synchronization has resumed again after a pause or a reboot.
Chapter 8: Troubleshooting Reported Event Corrective Action Watermark Migration has detected/ cleared stale NV Watermark Watermarks are progress markers left as the result of interrupted RAID migrations. If the watermark was cleared, migration should finish. Array was incomplete due RAID migration was interrupted by a shutdown. If to missing NV Watermark array is online, try migration again. If array is offline, delete and recreate array. See page 144 or page 193.
VTrak E-Class Product Manual Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. A RAID 6 or 60 disk array—goes degraded when a disk drive is removed or fails and critical when two disk drives are removed of fail. Due to the fault tolerance of the disk array, the data is still available and online.
Chapter 8: Troubleshooting After the disk array rebuilds itself using the spare drive, you must replace the failed drive. To set up a spare drive, see “Creating a Spare Drive” on page 160 (WebPAM PROe) or page 201 (CLU). Without a Hot Spare Drive If there is no hot spare drive of adequate capacity, you must remove the failed drive and install an unconfigured replacement drive of the same or greater capacity in the same slot as the failed drive.
VTrak E-Class Product Manual Figure 15.Drive carrier LEDs Status Activity During rebuilding, you can still read and write data to the logical drive. However, fault tolerance is lost until the Disk Array returns to OK (not-rebuilding) status.
Chapter 8: Troubleshooting Incomplete Array An incomplete array can result from any of the following conditions: • The NVRAM watermark for the RAID level migration currently in progress is missing or cannot be found • A physical drive goes missing during transport See “Physical Drive Failed” on page 340 for more information.
VTrak E-Class Product Manual Physical Drive Problems Physical Drive Offline Check the drive for: • PFA Condition – Caused by a bad block or sector. See “Clearing Stale and PFA Conditions” on page 134 or page 187. • Stale Configuration – Caused by obsolete array information on the physical drive. Identify the disk array to which the physical drive belongs. Then delete the disk array. See “Deleting a Disk Array” on page 144 or page 193.
Chapter 8: Troubleshooting Because the setting for migration under NVRAM requires special access, most users will not encounter this condition. Physical Drive Fails during Transport Transport is the action of moving the physical drives of a disk array: • To different slots in the same VTrak enclosure • From one VTrak enclosure to another If a physical drive fails during a transport, or you do not move all of the physical drives to their new locations, WebPAM PROe will display an incomplete array.
VTrak E-Class Product Manual Enclosure Problems WebPAM PROe displays yellow !s components that need attention. red Xs in Tree View to identify When a yellow ! appears over a Subsystem in Tree View, click the Enclosure icon. The Enclosure screen displays. See Figure 16. Figure 16.Enclosure information in Management View In this example, a power supply has failed. The Enclosure Diagram displays color and motion changes to identify the failed power supply. In this case, you must replace the power supply.
Chapter 8: Troubleshooting Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature. On VTrak, there are two kinds of fans: • Power supply • Cooling unit If a power supply fan fails, you must replace the power supply.
VTrak E-Class Product Manual Power Supplies VTrak subsystems are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. The subsystem is capable of operating on a single power supply. As a result, if one power supply fails you must watch the front panel LEDs or WebPAM PROe in order to become aware of the condition.
Chapter 8: Troubleshooting Controller Enters Maintenance Mode For VTraks with two controllers, one of the controllers will enter maintenance mode in the event of a problem with the controller. When a controller enters maintenance mode, it goes offline and it displays N/A (not accessible) under Readiness Status.
VTrak E-Class Product Manual Taking a Controller out of Maintenance Mode If you shut down the VTrak in the process of correcting the problem, the controller boots into normal mode when the VTrak restarts. No further action is required.
Chapter 8: Troubleshooting Telnet Connection This procedure requires you to know the IP address of the controller. To clear maintenance mode using a Telnet connection: 1. Go to the command line prompt (Windows) or click the terminal icon (Linux), then run: telnet 192.168.1.56 2300 The IP address above is only an example. 2300 is the Telnet port for VTrak. The login screen appears. The following steps show the default Administrator user name and password.
VTrak E-Class Product Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault. Every conceivable problem cannot be covered in this documentation but some guidelines could be helpful. Connection problems cause a majority of failures in almost any electrical system.
Chapter 8: Troubleshooting your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. VTrak ships from the factory IP addresses of 10.0.0.1, 10.0.0.2, and 10.0.0.3. You must change these addresses to ones that work on your network. You make the initial IP address setting using the CLI or CLU. See “Setting up the Serial Connection” on page 39. Figure 17.
VTrak E-Class Product Manual SAS Connections Faulty SAS connections are suspected when the link port counter reports a large number of bad link errors. See “Viewing SAS Port Statistics” on page 91 or page 215. Link errors can be caused by: • Debris blocking the SAS cable connector • A faulty SAS cable • A faulty controller or I/O module SAS connector Blocked Cable Connectors To check for debris blocking the SAS cable connector: 1. Power down the RAID head and JBOD subsystems. 2.
Chapter 8: Troubleshooting Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: • DHCP is enabled on your VTrak’s virtual management port • The DHCP server does not have a dedicated IP address for the VTrak • The VTrak restarted and your DHCP server assigned a new IP address You must obtain the new IP Address for the virtual management port in order to direct y
VTrak E-Class Product Manual Unsaved Data in the Controller Cache An LED (marked with the icon) is provided to inform you that there is data in the cache that has not been saved to non-volatile memory. Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a disk drive. Figure 18.The VTrak E610f/E310f dirty cache LED Mgmt FC 1 4 FC 2 2 UPS 4 2 1 1 Gb/s Gb/s 115200 8N1 Dirty Cache LED Figure 19.
Chapter 9: Support This chapter covers the following topics: • Frequently Asked Questions (below) • Contacting Technical Support (page 355) • Limited Warranty (page 358) • Returning the Product For Repair (page 360) Frequently Asked Questions What kind of disk drives can I use with VTrak? VTrak supports 1.5 and 3.0 GB/s Serial ATA disk drives and 3.0 Gb/s SAS drives. VTrak E-Class does not support Parallel ATA (PATA) disk drives.
VTrak E-Class Product Manual With other Promise VTraks, I used a server’s IP address in WebPAM PRO to connect with the RAID subsystem. Why is this VTrak E-Class different? VTrak E-Class has the server software embedded. With the E-Class, you point your browser directly to the VTrak subsystem. WebPAM PROe is preinstalled on the VTrak and launches automatically. I can access the VTrak over my company’s intranet. But I can’t access it from an outside Internet connection.
Chapter 9: Support What happens if a logical drive goes critical? On the front of VTrak, the logical drive LED turns amber and the buzzer sounds (if enabled). See “Critical & Offline Disk Arrays” on page 336. VTrak’s Netsend service does not report all events to Windows PCs. This condition results from a shortcoming in Windows Messenger that causes miscommunication with Netsend. Promise is developing a workaround at the time of this writing. Note that all events are correctly reported in the Event Viewer.
VTrak E-Class Product Manual The Netherlands E-mail Support e-Support On-Line Fax Support +31 0 40 256 9463 Attn: Technical Support Phone Support +31 0 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V.
Chapter 9: Support Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 ext. 8822 or 8823 If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.
VTrak E-Class Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years; b) the cache backup battery, for a period of one (1) year; c) will conform to Promise’s specifications; d) will be free from defects in material and workmanship under normal use and service.
Chapter 9: Support Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly. No other document, statement or representation may be relied on to vary the terms of this limited warranty.
VTrak E-Class Product Manual Returning the Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whethe
Chapter 9: Support You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
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Appendix A: Useful Information The appendix covers the following topics: • SNMP MIB Files (below) • Adding a Second Controller (page 363) SNMP MIB Files Promise supplies two MIB files to integrate the VTrak E610f/s or E310f/s subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files are: • FCMGMT-MIB.mib • raidv4.mib For help loading the MIB files, see the instructions that came with your MIB browser.
VTrak E-Class Product Manual 3. 4. Carefully slide the new controller into the slot until the handle locks in place. Attach your data and management cables to the new controller, as needed. See the “Making Management and Data Connections” on page 19 for cable connection information. 5. Power up the subsystem and launch WebPAM PROe. 6. Click the Controllers Management view. 7.
Appendix A: Useful Information Obtain AAMUX adapters though Promise Technology. Also see “Installing Disk Drives” on page 15. Installing a Second Cache Battery The cache battery comes as an assembly, with attaching screws and a wiring harness. Install the new cache battery into the cooling unit above the new controller. To install a new cache battery: 1. On the cooling unit above the new controller, press the release button and pull the handle downward. 2.
VTrak E-Class Product Manual Figure 3. E310f/s cache battery installation Mounting screw Attach this connector Battery Assembly Mounting screw 8. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. 9. Carefully slide the cooling unit into the enclosure. 10. Gently press the handle in and upward until it locks.
Appendix B: Multipathing on Windows The appendix covers the following topics: • Before You Begin (below) • Installing PerfectPath (page 368) • Verifying Installation (page 369) • Running Perfect Path View (page 371) • Monitoring Your LUNs and Paths (page 372) • Features and Settings (page 377) • Troubleshooting (page 384) • Updating PerfectPath (page 385) • Repairing PerfectPath (page 386) • Removing PerfectPath (page 387) PerfectPath is a multipathing software designed for use with Prom
VTrak E-Class Product Manual Note If you have a complex configuration, such as multiple HBAs connected with multiple LUNs and paths to your PC, installation can take a long time. You can choose to temporarily disconnect your storage, install PerfectPath, then reconnect your storage to reduce installation time. Installing PerfectPath To install the PerfectPath software: 1. Download the PerfectPath installer file from the Promise website at http://www.promise.com/support/support_eng.
Appendix B: Multipathing on Windows Verifying Installation Before you can verify PerfectPath installation: • Your Host PC must have multiple data-path connections to the VTrak subsystem. • The VTrak must be fully booted. • The VTrak must have at least one logical drive. See “Making Management and Data Connections” on page 19 for information about making data connections. See “Creating a Disk Array” on page 139 or page 189 for information about creating RAID arrays and logical drives.
VTrak E-Class Product Manual 4. Under Disk drives, look for “Promise VTrak Multi-Path Disk Device” at the top of the Disk drives list. See Figure 1. Figure 1. Look for “Promise VTrak Multi-Path Disk Device” When properly installed, the PerfectPath DSM driver displays one “Multi-Path Disk Device” for each LUN on the VTrak. In the example above, there is one LUN and four data paths. Note that the individual paths for each LUN are also displayed on the screen, below the Multi-Path Disk Device.
Appendix B: Multipathing on Windows Running Perfect Path View Running PerfectPath View includes these functions: • Starting PerfectPath View (page 371) • Quitting PerfectPath View (page 371) Starting PerfectPath View To start PerfectPath View: From the Start menu, choose Programs > PerfectPath >PerfectPath View. The PerfectPath View window opens. See Figure 2. Figure 2.
VTrak E-Class Product Manual Monitoring Your LUNs and Paths Monitoring your LUNs and Paths includes these functions: • Viewing LUN Properties (page 372) • Viewing Path Properties (page 374) • Viewing LUN Performance Statistics (page 375) • Viewing Path Performance Statistics (page 375) • Viewing Path Performance Statistics (page 375) Viewing LUN Properties To view a list of all LUNs: 1. Click a Server 2. Click the Properties tab. in Tree View.
Appendix B: Multipathing on Windows To view a single LUN and all of its Paths: 1. Click the LUN 2. Click the Properties tab. in Tree View. The Properties tab reports: • LUNs – Name, size, and load balance policy • Paths – Path ID, state, and adapter name Move the scroll bar or expand the window to see all of the reported information.
VTrak E-Class Product Manual Viewing Path Properties To view Path properties: 1. Click a Path 2. Click the Properties tab. in Tree View.
Appendix B: Multipathing on Windows Viewing LUN Performance Statistics To view performance statistics for a LUN: 1. 2. Click a LUN in Tree View. Click the Performance tab. The Performance tab reports the state and cumulative counts for each path to that LUN. Move the scroll bar or expand the window to see all of the reported statistics.
VTrak E-Class Product Manual The Performance tab reports the state and cumulative counts for a specific path. Move the scroll bar or expand the window to see all of the reported statistics. The Performance tab reports the following data for each path: • Path ID • Bytes Written • State (Active or not) • Non-IO Requests • Read Requests • Queue Depth • Write Requests • Retries Count • Bytes Read • Failure Count An Active state indicates this path is available to handle I/O requests.
Appendix B: Multipathing on Windows Features and Settings Features and Settings include the following functions: • Automatic Load Balancing for Failover Policy (page 377) • Load Balance Policy (page 378) • Path Verification (page 379) • PDO Removal (page 380) • Performance Tab Refresh Rate (page 381) • Round Robin Count (page 381) • Refreshing the Objects (page 382) • Viewing System Information (page 382) • Saving System Information (page 383) Automatic Load Balancing for Failover Policy
VTrak E-Class Product Manual Load Balance Policy Load Balance Policy is a method of equalizing the I/O traffic over each path by systematically dividing the load among multiple paths. • Failover Policy – No load balancing. With Automatic Load Balancing disabled, the first path discovered is the primary path. I/Os follow the active path until it fails, then they change to next available path. Each LUN uses only one active path. See “Automatic Load Balancing for Failover Policy” on page 377.
Appendix B: Multipathing on Windows 4. 5. Take the action appropriate for your policy selection. • For Round Robin and Least Queue Depth, no action is required. Skip to step 5. • For Failover, move the path you want to be active to the Primary Path Selected pane. Move all other paths to the Path Available pane. • For Round Robin with Subset, move the paths you want to be active to the Primary Path Selected pane. Move the paths you want as standby to the Path Available pane.
VTrak E-Class Product Manual 4. 5. Click the Apply button. Click the OK button in the confirmation box. The new setting takes effect immediately. See also: • “Load Balance Policy” on page 378. • “PDO Removal” on page 380. • “Refreshing the Objects” on page 382. PDO Removal PDO removal refers to the action of deleting a multipath input/output (MPIO) disk from the Windows Device Manager after all paths to a physical device object (PDO) have failed.
Appendix B: Multipathing on Windows Performance Tab Refresh Rate Refresh Rate refers to the number of seconds between refreshes of the data reported on the Performance tab. Changing Refresh Rate Settings To change the refresh rate on the Performance tab: 1. Do one of the following actions: • Click the Advanced Settings icon. • From the Operations menu, choose Advanced Settings. The Advanced Settings dialog box appears with the MPIO Parameters tab displayed. 2. Click the General tab. 3.
VTrak E-Class Product Manual 4. Click the Apply button. The new setting takes effect immediately. See also: • “Load Balance Policy” on page 378. • “Viewing LUN Performance Statistics” on page 375. • “Viewing Path Performance Statistics” on page 375. Refreshing the Objects Use this function after making an addition or deletion to your LUNs or paths. To refresh the objects, do one of the following actions: • From the Operations menu, choose Refresh. • Click the Refresh icon.
Appendix B: Multipathing on Windows System information supplies information about the Host PC or Server, including: Host Name • MPIO Version • Operating System • MPDEV File • OS Version • MPDEV Version • OS Manufacturer • MPSPFLTR File • IP Address • MPSPFLTR Version • Storport File • DSM File • Storport Version • DSM Version • • MPIO File Note: File information includes the file name and location of the installed file in the server's file system.
VTrak E-Class Product Manual Troubleshooting If you see no LUNs in the PerfectPath GUI, or no Multi-Path Disk Devices under Disk drives (see Figure 1), do the following actions: • Verify that there is at least one logical drive on the VTrak • Check your HBA cards and driver installation • Check your data connections Make any needed corrections and reboot your Host PC as needed. Figure 3.
Appendix B: Multipathing on Windows Updating PerfectPath To update your PerfectPath software to the latest version: 1. 2. Download the new PerfectPath installation file from the Promise website at www.promise.com/support and save the installation file to your Windows desktop. Manually remove the current PerfectPath installation. See “Removing PerfectPath” on page 387. 3. Install the new PerfectPath software. See “Installing PerfectPath” on page 368.
VTrak E-Class Product Manual Repairing PerfectPath To implement this procedure, you must use the same PerfectPath.exe installer file that you used to install the PerfectPath software onto your PC. The installer’s version number is part of its file name. However, there is no corresponding number in the PerfectPath software. To repair the PerfectPath software: 1. Double-click the PerfectPath.exe file to start the installer. 2. In the Welcome screen, click the Next button. 3.
Appendix B: Multipathing on Windows Removing PerfectPath Preferred Method To remove the PerfectPath software: 1. From the Start menu, choose Programs > PerfectPath > Uninstall PerfectPath. 2. In the Welcome screen, click the Next button. 3. In the Program Maintenance screen, choose the Remove option, then click the Next button. 4. In the Remove the Program screen, click the Remove button. 5. In the Completed screen, click the Finish button. 6.
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Appendix C: Multipathing on Linux The appendix covers the following topics: • Before You Begin (below) • Task 1: Meeting Package Requirements (page 390) • Task 2: Preparing the Configuration File (page 394) • Task 3: Making Initial Host Settings (page 396) • Task 4: Create and Configure Devices (page 398) • Task 5: Create and Mount Partitions (page 399) • Sample multipath.conf File (page 402) Promise has fully tested VTrak Multipathing on RedHat RHEL 5, 5.1, 5.2, 5.3, and 5.
VTrak E-Class Product Manual Task 1: Meeting Package Requirements The latest device mapper and multipath packages must be loaded onto your Linux host before configuring Device Mapper Multipath (DM-MP). When this document was written, the current versions were: • • • • • • • • • • For RHEL 5 • device-mapper-1.02.13-1.el5 • device-mapper-multipath-0.4.7-8.el5 For RHEL 5.1 • device-mapper-1.02.20-1.el5 • device-mapper-multipath-0.4.7-12.el5 For RHEL 5.2 • device-mapper-1.02.24-1.
Appendix C: Multipathing on Linux Installing Packages The easiest and most effective way to install the device mapper and multipath tool is during OS installation. The device mapper installs by default, regardless of the configuration you select. However, you must manually specify the multipath tool, as it does not install as a part of any of the configurations of either OS. The multipath tool is listed as an option under Base System.
VTrak E-Class Product Manual RHEL 5.1: device-mapper-1.02.20-1.el5 device-mapper-multipath-0.4.7-12.el5 RHEL 5.2: device-mapper-1.02.24-1.el5 device-mapper-multipath-0.4.7-17.el5 RHEL 5.3: device-mapper-1.02.28-2.el5 device-mapper-multipath-0.4.7-23.el5 RHEL 5.4: device-mapper-1.02.32-1.el5 device-mapper-multipath-0.4.7-30.el5 Note that the actual version number might be different, depending on your configuration.
Appendix C: Multipathing on Linux Note that the actual version number might be different, depending on your configuration. 3. Type the following command and press Enter: # rpm -qa | grep multipath-tools If the required package is present, the system returns the following line. SLES 10: multipath-tools-0.4.6-25.8.rpm SLES 10 SP1: multipath-tools-0.4.7-34.18 SLES 10 SP2: multipath-tools-0.4.7-34.38 SLES 10 SP3: multipath-tools-0.4.7-34.50.10 SLES 11: multipath-tools-0.4.8-40.
VTrak E-Class Product Manual Task 2: Preparing the Configuration File To setup multipathing with VTrak, or any other subsystem, you must provide the required device attributes in a configuration file. The multipath configuration file is named multipath.conf. The functional version of the file is saved in the /etc directory. RedHat Systems For RedHat systems, there is a default /etc/multipath.conf file. However, the default file does not have the required device attributes to work with VTrak.
Appendix C: Multipathing on Linux 4. Edit the file to include the following lines under devices: devices { device { vendor product path_grouping_policy getuid_callout path_checker path_selector hardware_handler failback rr_weight rr_min_io no_path_retry features product_blacklist } } 5.
VTrak E-Class Product Manual Task 3: Making Initial Host Settings After the packages and configuration file are installed, the Host is ready to accept multipath settings. Setting the Daemon to Run – RHEL 5, 5.1, 5.2, 5.3, and 5.4 This action requires RHEL installation with the “linux mpath” Option. See “Before You Begin” on page 389. To set the MP daemon to run at boot time: 1. Open a terminal window. 2. Verify that /etc/rc.d/rc[3~5].d/ has a symbolic link to /etc/rc.d/init.d/multipathd.
Appendix C: Multipathing on Linux 2. Verify that the multipath module is loaded. # lsmod | grep dm_multipath If the module is loaded, the system returns: dm_multipath 215770 (or a similar message) 3. Verify that the device mapper module is loaded. # lsmod | grep dm_mod If the module is loaded, the system returns: dm_mod 56537 8 dm_snapshot... (or a similar message) Verifying the Daemon is Running To verify that the MP daemon is running: 1. Open a terminal window. 2. Check the daemon’s status.
VTrak E-Class Product Manual Task 4: Create and Configure Devices This step applies the settings from the multipath.config file to the Host. 1. Open a terminal window. 2. Type the following command and press Enter: #multipath -v3 The system returns: ... ==== paths list ==== uuid hcil dev dev_t pri dm_st chk_st vend... 222490001555459b3b 2:0:0:0 sdb 8:16 1 [undef][undef] Prom... 222b40000155a75b49 2:0:0:2 sbc 8:32 1 [undef][undef] Prom... 20efcff5501000121a 3:0:0:0 sbd 8:48 1 [undef][undef] Prom...
Appendix C: Multipathing on Linux Task 5: Create and Mount Partitions This step creates partitions on the logical drives in the VTrak subsystem. Then it creates partitions and a file system to work with the device mapper. Finally, it mounts the partition on the Host. 1. Open a terminal window. 2. Run a multipath list to identify the SCSI devices. # multipath -list The system returns: 22249000155459b3b dm-0 Promise,VTrak E610s [size-16.
VTrak E-Class Product Manual 5. List the DM device partitions. In this example we make two partitions on 22249000155459b3b. # ls /dev/mapper The system returns: 22249000155459b3b 22249000155459b3bp1 22249000155459b3bp2 222b4000155a75b49 control The number of multipath partitions (22249000155459b3bp1, 22249000155459b3bp2, etc.
Appendix C: Multipathing on Linux This filesystem will be automatically checked every ... 180 days, whichever comes first. Use tune2fs -c or ... (or a similar message) 7. Mount the partition to a convenient location on the Host. # mount /dev/mapper/22249000155459b3bp1 /mnt/temp This command is only an example.
VTrak E-Class Product Manual Sample multipath.conf File Below is a complete multipath.conf file for VTrak. If you have no other multipath devices on your Host, you can use this multipath.conf file as shown. If you have other multipath devices, add these settings to your exsiting multipath.conf file.
Index Numerics 10GB Truncate 123, 177, 2 TB Limitation 288, 354 B 293 background activities deleting schedule 73 list of scheduled 72 running 71 scheduling 72 settings 70, 216 view 69 battery checking 128, 182 failure 344 LED 313 reconditioning 128, 183 replace 265 reported events 321, 322 BBU, reported events 323 blower, reported events 322 boot the subsystem 118, 243 browser, does not connect 351 BSMI Statement 9 buzzer settings 129, 247 silence 129, 308 sounding 307, 336 test 130 A AAMUX adapter 16, 3
VTrak E-Class Product Manual check table, logical drive 156, 205 CIM service 105, 234 settings 104, 233 circle-icon port 23, 24, 29, 32, 33, controller, cont.
Index date and time, subsystem 41, 43, disk array, cont.
VTrak E-Class Product Manual enclosure, cont. view 125, 179 voltage 126, 179, 182 error block threshold 70, 217 event log clear 68, 69, 218, 219 NVRAM 218, 315 problem reporting 318 reported events 324 runtime 66, 218, 315 save 67, 69 event notification response 321 service setting 98 severity 78, 236 user setting 77 expand disk array 147, 196 expansion ranges 300 export configuration script 109 user database 108 Fibre Channel, cont.
Index H installing disk drives 15 PerfectPath 368 Internet access, WebPAM PROe HBA card Fibre Channel 19, 21, 24 SAS 27, 29, 33 Head Unit 125, 126, 184, 250, 52, 354 IP address defaults 40 DHCP or static 40 DHCP server changed 351 email server 98, 229 maintenance mode 41, 42, 45, 251, 254 heartbeat LED 37, 309 host cache flushing 123, 177 hot spare drive 294, 336 I 83, 209 import configuration script 111 user database 110 incomplete array 195, 339 inconsistent block table 157 information controller
VTrak E-Class Product Manual LED, cont. FRU status 37, 309, 310, 353 heartbeat 37, 309, 353 logical drive 37, 309, 336 power 37, 309, 353 power supply 313 power/activity 38, 310 red or amber 309 RJ45 connector 349 Linux, device mapper multipath logical drive, cont.
Index network switch 19, 21, 24, 27, 29, Media Patrol defined 301 enable 50, 70, 142, 192, 195, 33 no single point of failure 24, 33 NTP settings 66, 175 synchronizing 66, 175 numbering drive slots 15 NVRAM event log 218, 315 216 reported events 327 run 71, 149, 173 schedule 72 medium error threshold, physical drives 132, 185 MIB files 363 migrate disk array 147, 196 rate 70, 216 reported events 330 mixing SATA and SAS drives 141, O offline logical drive 153 physical drive 340 online capacity expansion
VTrak E-Class Product Manual PDM, cont. rate 70, 217 reported events 328 running 71, 150, 197 triggers 70, 217, 302 PDO removal 380 PerfectPath automatic load balancing 377 before you begin 367 clear path statistics 376 install 368 load balance policy 378 LUN performance statistics physical drive, cont.
Index power connection 37 LED 37, 309 power supply failed 342, 344 fan failure 343 LED 313 locate 126, 181 replace 259 reported events 330 status 126, 179, 180 power supply fan reported events RAID, cont.
VTrak E-Class Product Manual rebuild disk array 148, 196, 337 manual 149 rate 70, 216 reported events 331 rebuilding disk array 145, 194 logical drive 152 recipients, Netsend 106, 235 recondition a battery 128, 183 red X 308, 318, 342 Redundancy Check 73, 155, 206 rate 70, 217 reported events 332 schedule 72 redundancy, subsystem 64, 172 refresh objects, PerfectPath 382 regulatory statements 9 releasing lock 74, 174 renewing lock 74, 174 replace battery 265 blower 260 controller 269, 270 fan 260 power supp
Index SAS, cont. data/cascade port 27, settings, cont.
VTrak E-Class Product Manual spare drive, cont.
Index TFTP server 250, 254 timing out, WebPAM PROe topology enclosure 126, 183 Fibre Channel 86, 211 Transition automatic 305 defined 303 manual 305 rate 70, 217 reported events 334 spare drive 150 transport disk array 151, 195 transport ready defined 145, 194 logical drive 153 trap sinks 103, 232 username and password CLI/CLU 39, 168 WebPAM PROe 46, 54 353 V view background activities 69, 216 controllers 120, 176 disk arrays 139, 189 enclosure 125, 179 Fibre Channel logged in devices 88, 210 Fibre Chan
VTrak E-Class Product Manual VTrak, cont. multipathing Linux 389 Windows 367 overview 2 specifications 8 unpacking 11 warranty 9, 358 WebPAM PROe, cont.
