User manual

Chapter 6: Troubleshooting

General Troubleshooting Issues

Please read this section if you are having difficulty with the ConnectStor II installation or

configuration. If you still need help, contact technical support at www.promise.com or see

Appendix B for worldwide tech support contact information.

TCP/IP Is Not Enabled in Windows 95/98/ME

ConnectStor II works using TCP/IP protocol only. You will need your Microsoft Windows

installation CD-ROM if the necessary drivers have not been installed on your hard drive.

Follow this procedure to enable TCP/IP on your computer:

1. Close all other programs and applications.

2. Click on Start, select Settings, then select Control Panel. Click on the Network icon.

From the Configuration tab, choose Add.

3. Click on Protocol and then click Add. Your system will build an information database,

which may take a few minutes.

4. Choose Microsoft under Manufacturers. Choose TCP/IP under Network Protocols.

You may need to scroll down the list to find it; it should be the last item. Click OK.

5. Click on the Network Application window.

6. If your computer asks for the Microsoft Windows installation CD, insert it and click OK.

7. Once completed, Windows will ask if it can reboot your computer. Click Yes.

8. After the reboot is done, you are now ready to configure ConnectStor II. See page 15.

Cannot Find Workgroups in Windows 95/98/ME

To find your Workgroup, follow this procedure:

1. Right-click on Network Neighborhood. Select Properties from the pop-up menu. The

Network dialog box will appear.

2. Select the Identification tab. Your current workgroup appears in the Workgroup field.

Click OK to exit.