II User Manual Version 13.
ConnectStor II User Manual Copyright Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. Important data protection information You should back up all data before installing any drive controller or storage peripheral.
Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications.
ConnectStor II User Manual Table of Contents Chapter 1: Introduction.............................................................................................. 1 Key Features ...................................................................................................... 2 Specifications..................................................................................................... 3 Interface ....................................................................................................
Viewing Current Servers.......................................................................... 39 Creating New UNIX/Linux Servers ......................................................... 40 Deleting a UNIX/Linux Server ................................................................ 40 Password Server Options ................................................................................. 41 Enabling Password Server Support ..........................................................
ConnectStor II User Manual Standard Conventions NOTE: Supplementary material containing important information Screen messages: Type of text Normal Messages appearing on screen Typed commands or text Values you replace with type File, path, and share names Display Looks like this Messages appearing on screen “Text that you type” “Values that you replace” Filenames vi
Chapter 1: Introduction Thank you for purchasing Promise Technology’s ConnectStor network attached storage (NAS) subsystem. ConnectStor II takes full advantage of Promise Technology's leadership in ATA RAID product design by providing RAID 0, 1 support for the latest low-cost Ultra ATA/100 hard drives. ConnectStor II offers users the ability to provide continuous data protection using two-drive RAID 1 mirroring or to build increased storage capacity using RAID 0 striping of two drives.
ConnectStor II User Manual Key Features The following are key features of the Promise ConnectStor II: Drive Types • Supports up to two 3.
Chapter 1: Introduction Specifications Interface • Fits most 3.
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Chapter 2: Getting Started This section is designed to help prepare ConnectStor II for installation into your network. Please read through this chapter carefully before attempting to install ConnectStor II. Your ConnectStor II network attached storage system comes with all of the hardware and software you need to connect it to your network quickly. It works on a 10Base-T/100BaseTX Ethernet network.
ConnectStor II User Manual For convenience, record your ConnectStor II network attached storage system information as described below: Table 1: ConnectStor II System Information Information Type Location TLA Number Back of ConnectStor II unit Serial Number Back of ConnectStor II unit IP address for ConnectStor II Obtain from system administrator Password Initial default is “password” Subnet Mask Address Obtain from system administrator Gateway Address1 Obtain from system administrator Workgr
Chapter 2: Getting Started Unpacking ConnectStor II The ConnectStor II package should contain the following items: • ConnectStor II enclosure • Two (2) mounting foot brackets for vertical footprint • Four (4) rubber feet for horizontal footprint • ConnectStor II User's Guide • (1) Power cord • (1) Category-5 Ethernet cable with RJ-45 connectors If any of the contents are missing or damaged, please contact your dealer or distributor immediately.
ConnectStor II User Manual Installing Hard Drives ConnectStor II is designed for rapid user installation of two (or one) unformatted Ultra ATA/100 hard drives. Check each drive to insure that they are jumpered correctly as "master" or "single" drive (see manufacturer's instructions and/or directions label on the drive). If you install only one hard drive, ConnectStor II will automatically format it as a single-disk RAID 0 array.
Chapter 2: Getting Started 2.
ConnectStor II User Manual 3. Position drive(s) over screw holes on platter. Secure using screws that go up underneath and through the mounting tray and into the four screw holes on the bottom of each drive as shown below: 4. Connect ATA cables and power supply connectors to each drive 5. Re-secure drive mounting tray to ConnectStor II with screws. 6. Replace the cover to your ConnectStor II unit and replace screws. 7. Power on ConnectStor II.
Chapter 2: Getting Started Connecting the ConnectStor II Hardware Install the Mounting Foot Brackets The ConnectStor II unit may be mounted upright, or it may be mounted on its side. To mount upright, slip the two clip-on brackets on to the bottom of the unit. Position one bracket about one-inch (2.5 cm) from the front of the unit. Place the other mounting foot the same distance from the back of the unit.
ConnectStor II User Manual Connect the Power Cord Connect one end of the power cord to the AC Power connector located on the back of the ConnectStor II unit. Connect the other end of the power cable to a power source or uninterruptible power supply. NOTE: The ConnectStor II unit automatically recognizes and switches to proper 110V or 220V settings. Power Switch Switch on the power to the ConnectStor II unit.
Chapter 2: Getting Started 5. Type the IP address you want to use in the IP Address: field (above). 6. Type 255.255.255.0 in the Subnet Mask: field. 7. Type the IP address of your Gateway server in the Gateway: field. 8. Click the Assign IP button. CAUTION: Check and recheck your entries in this menu. Incorrect entries will prevent you from seeing the ConnectStor II on your system.
ConnectStor II User Manual 9. Choose an IP address and click the Web Browser button. The ConnectStor II screen will display (below). This verifies the successful assignment of a Static IP address.
Chapter 3: Configuration This section is designed to guide you in connecting to and using ConnectStor II’s built-in, browser-based Configuration utility, the System Administration Manager. Generally this utility will be used by a network administrator or individual responsible for customizing ConnectStor II’s default internal file system and user rights settings for saving and retrieving files. On ConnectStor II, this individual is known as the “supervisor”.
ConnectStor II User Manual Logging In 1. From any Internet-connected Windows or Linux computer, open your browser of choice (Internet Explorer v.5.0 or later, or Netscape Navigator 4.0 or later). 2. In the address bar of your browser, input the following: http://x.x.x.x/admin/ where x.x.x.x is the IP address assigned to ConnectStor II as described in the previous chapter 3. Press the Enter key. NOTE: Remember multiple ConnectStor II units may exist on a single LAN.
Chapter 3: Configuration About ConnectStor II’s Configuration Menu When the user/supervisor enters the Configuration Utility, the following screen should appear below: The Configuration Utility is divided into three main panels. The top panel simply identifies the unit. Clicking the Promise Technology, Inc. logo links the user to the www.promise.com website.
ConnectStor II User Manual Advanced: lets supervisor update internal operating system software, return system to default settings, or clone the user settings from one ConnectStor II to additional units Exit: logs user/supervisor out of Configuration utility and returns to logon window. All entry fields and status displays are shown in the large information panel at lower right.
Chapter 3: Configuration Changing or Viewing System Settings Selecting System Settings from the Configuration Menu will display several system-related options for the user/supervisor as follows: • Network Settings • Date/Time Change • UPS Options • E-Mail Options • IP Assignment • Languages • Operating Status Changing Network Settings The default selection under System Settings is Network Settings, which displays the following screen in the information panel: CAUTION: If there is a DHCP Serv
ConnectStor II User Manual You would change these settings if configuring ConnectStor II for use by a specific department or workgroup that operates within a larger local area network. The numbers shown above are merely examples.
Chapter 3: Configuration Changing Date/Time Settings For purposes of tracking ConnectStor II statistics such as uptime and events, the unit uses an internal clock. After selecting Date/Time Change from the Configuration side menu, the following will appear in the main information panel: Setting Date/Time to Local If the default date/time setting is NOT correct for your geographic area, you may click the Set to Local Computer Date/Time button to reflect the local date/time as it appears on your network.
ConnectStor II User Manual 2. Click the down arrow in the Time Zone regions to select a different time zone as shown below: 3. Select the Time Zone and enter the Date desired. 4. Click the Submit button. A confirmation window will appear. 5. Click OK to confirm. NOTE: You may click the Return to Date/Time Change button at any time without modifying the entries.
Chapter 3: Configuration Configuring UPS Support Clicking the UPS Options heading from the Configuration Menu will display the current UPS setting for your ConnectStor II. The unit will recognize the use of an APC-compatible uninterruptible power supply in its internal operating system. Note that the default for this setting is Disabled, as shown below in the information panel. Enabling UPS 1.
ConnectStor II User Manual Configuring E-Mail Notification Options Your ConnectStor II unit can send event notification messages to a designated email address (typically the network administrator). Notification events include drive fail, low fan speed, high temp., UPS power consuming, etc... The default for this setting is Disabled as shown below: Enabling E-Mail Notification 1.
Chapter 3: Configuration 6. Clicking OK reveals screen below that verifies the new settings: 7. Click the Send Test E-Mail Notice button to send a test notice to the designated address. 8. A pop-up window will appear indicating the test e-mail has been sent. Check the mailbox of the specified address to make sure the notice has been received. 9. Click OK to return to the E-Mail Options window.
ConnectStor II User Manual Changing IP Address Assignment Mode Each device on the network must have a unique IP address in order to be accessed and seen by network users. If you have run the IPassign utility (see page 12), you have already found at least one unique IP address for your network. It is possible to keep that address or to assign new addresses each time ConnectStor II is booted up.
Chapter 3: Configuration Changing Language Setting ConnectStor II supports the use of file and folder names in a variety of world language character sets. The default language set chosen by ConnectStor II is 850-Western European. ConnectStor II allows supervisor to change this setting in order for network users of another language set to correctly view and create folder and file names that use unique characters without missing or incorrectly translating those characters. 1.
ConnectStor II User Manual Viewing Operating Status The user/supervisor can remotely view real-time operating status of ConnectStor II's hardware status, including CPU temperature, hard drive temperature, CPU and system fan status, and RAID status. Clicking on Operating Status selection from Configuration Menu will display the following in the information panel: Temperature readings should be less than 122°F (50°C) in normal operation.
Chapter 3: Configuration User Options This Configuration Menu selection allows the user/supervisor to configure individual user access permissions for ConnectStor II. Clicking on User Options from the Configuration Menu will exhibit the following selections: Current Users: displays a listing of all users defined by the supervisor. The default is to show supervisor as the only user with full data and configuration rights.
ConnectStor II User Manual Creating a User 1. Clicking on the Create User selection from the User Options submenu will display the following screen in the information panel: 2. Type a user name and password for the new user. 3. Confirm the password by retyping it in the Confirm Password field. 4. Assign the Storage Limit amount for each user in Megabyte units (1000MB = 1GB). A zero will allow the user to access all available storage capacity. 5.
Chapter 3: Configuration Modifying a User Once you have created users, you may later wish to modify individual settings for storage capacity and user passwords. Perform the following steps: 1. Clicking on the Modify User selection from the User Options submenu will display the following table will appear in the information panel: 2. From the table, select the user you wish to modify and click the Modify button in the Action column. The screen below will appear.
ConnectStor II User Manual 4. Checking the Change Password box will bring up a password confirmation window below: 5. Enter new password and retype in the Confirm New Password field. 6. Click the Modify button to make changes or Reset button to cancel. The Modify Users table will display immediately.
Chapter 3: Configuration Deleting a User WARNING: When you delete a User, you also delete the User's home directory and all data in that directory will be permanently lost. 1. Clicking on the Delete User selection from the User Options submenu will display the following table in the information panel: 2. From the table, select the user you wish to delete and click the Delete command under the Action column. 3. A confirmation window will appear. Click the OK button. 4.
ConnectStor II User Manual File Sharing This Configuration Menu selection allows the user/supervisor to configure individual data folders and the type of security for each. Clicking on File Sharing from the Configuration Menu will exhibit the following selections: Current Folder(s): displays a listing of all data folders defined by the supervisor. The default is that no folders are defined and users have access to the entire storage capacity of the RAID array.
Chapter 3: Configuration Creating a New Shared Folder 1. Clicking on the Create Folder selection from the File Sharing submenu will display the following screen in the information panel: 2. Type a name in the Shared Folder field (required) and Description field (optional). 3. In the Permissions column, select the type of access as follows: Read & Write All network users can save and retrieve data in the folder.
ConnectStor II User Manual Modifying Shared Folder Properties Once you have created one or several data folders, you may later wish to modify individual settings for security permission and/or valid user listing. Perform the following steps: 1. Clicking on the Modify Folder selection from the File Sharing submenu will display the following table in the information panel: 2. From the table, select the folder you wish to modify and click the Modify button under the Action column.
Chapter 3: Configuration Deleting an Existing Shared Folder 1. Clicking on the Delete Folder selection from the File Sharing submenu will display the following table in the information panel: 2. From the table, select the folder you wish to delete and click the Delete button under the Action column. A confirmation window will appear. 3. Click OK to confirm. WARNING: Be absolutely sure before you delete a folder. All data in the folder will be lost as a result of deletion.
ConnectStor II User Manual Sharing List The Configuration Menu selection allows the user/supervisor to view the individual data folders and the type of security for each. Clicking on Sharing List from the Configuration Menu will exhibit the following information. Current Folder(s) on ConnectStor II: Displays a listing of all data folders. All folders are defined by the supervisor. No folders are defined by default. Shared Folders: Folders that are shared among multiple users.
Chapter 3: Configuration UNIX/Linux (NFS) Servers The UNIX (NFS) selection is used to either configure or view the Export IP address and Host Name settings for UNIX or Linux-based network server(s) if used as the operating system.
ConnectStor II User Manual Creating New UNIX/Linux Servers 1. Connect to the ConnectStor II unit from a major Internet browser. Type in the IP address and password. 2. Once connected, click on Create from the UNIX (NFS) submenu selection. The following screen will appear in the main information panel: 3. Enter the Export IP address and Host Name of each UNIX/Linux-based server that you wish ConnectStor II to support on your network. 4. Click the Create button. A confirmation window will appear. 5.
Chapter 3: Configuration Password Server Options ConnectStor II can support use of a dedicated network server that manages and authenticates user passwords and permissions. This arrangement provides the same level of protection for data residing on the ConnectStor II unit as other critical resources on the network. In addition, this can save valuable time since the passwords already exist elsewhere in the system.
ConnectStor II User Manual 3. Type the IP address of Password Server. 4. Click the Submit button. A confirmation window will appear. 5. Click OK to confirm. A second confirmation window will appear. 6. Click OK to confirm. 7. A confirmation page will appear indicating the Password Server is Enabled, as shown below. Click Return to Password Server button to continue.
Chapter 3: Configuration Disabling Password Server Support 1. To enable the Password Server setting, click on Password Server from the Configuration side menu. The following screen will appear in the information panel: 2. Click on the Disable Password Server radio button. 3. Click the Submit button. A confirmation window will appear. 4. Click OK to confirm. A second confirmation window will appear. 5. Click OK to confirm. 6.
ConnectStor II User Manual RAID Options This selection from the main Configuration menu allows the user/supervisor to view the current status and RAID level of your ConnectStor II unit or to change the RAID configuration. Clicking on RAID Options will reveal the following menu: Status: displays the current status and RAID level of the array in your unit.
Chapter 3: Configuration Viewing Current RAID Array Status Clicking on Status in submenu will display the Array Status window in the information panel as shown below: The Array Status above shows a ConnectStor II with a single disk drive. The Array Status below shows a ConnectStor II with two disk drives.
ConnectStor II User Manual Viewing Physical Drive Status Within the Array Status panel, drive icons are located at the left side of the statistics. Click on an individual drive icon to reveal the Drive Status window as shown below: Click on a drive icon to see Drive Status.
Chapter 3: Configuration Changing RAID Level During setup, if you installed only one hard drive, ConnectStor II formatted it as a single-disk RAID 0 striped array. If you installed two hard drives, ConnectStor II formatted them as a two-disk RAID 1 mirrored array. You may convert two-disk array from RAID 1 to RAID 0 and vice versa. WARNING: Changing RAID configuration at any time will DELETE all data stored on the ConnectStor II unit.
ConnectStor II User Manual The new RAID Options Status screen shows the new RAID level. Note that the array size has doubled as a result of converting from RAID 1 to RAID 0. WARNING: There is no fault tolerance under RAID 0 striping. If one drive should fail, all data from both drives will be lost. If you are using RAID 0, backup your critical files elsewhere on the network.
Chapter 3: Configuration Halt / Reboot ConnectStor II The user/supervisor may need to take ConnectStor II offline temporarily in the case of removing/replacing hard drives or simply reboot the unit due to certain other network issues. Clicking on the Halt/Reboot command from the Configuration side menu will display two buttons: Halt ConnectStor II or Reboot ConnectStor II as seen below: Halting ConnectStor II 1. Clicking the Halt ConnectStor II button will shut down the unit remotely.
ConnectStor II User Manual Advanced Configuration Commands The Advanced selection from the main Configuration menu will display the following submenu: Update System: is used to upgrade internal operating system software with current updates as they are available. Set to Default: returns ALL ConnectStor II menu selections to their original default settings. Clone: Copies the user settings from one ConnectStor II to additional ConnectStor II units.
Chapter 3: Configuration Restoring ConnectStor II to Default Settings The network administrator may wish to restore the default settings of ConnectStor II. This is necessary, for example, if moving the unit to a new network environment. WARNING: Returning ConnectStor II to Default Settings will DELETE ALL existing data and settings. 1. Click on Default Setting from the Advanced submenu selection. 2. The following table will be displayed showing the Default settings: 3.
ConnectStor II User Manual Using the Clone Feature The Clone feature copies the user options and password settings from one ConnectStor II unit to another. You would use this feature when adding another ConnectStor II to a network that already has one. This action greatly reduces setup time for the new unit. For the purpose of cloning, the source unit is the one already in service. The target unit is the one being added to the network.
Chapter 4: Using ConnectStor II Once you have successfully completed the ConnectStor II installation and configuration, the network attached storage system is now available to your network users. Individual users will first want to "map" their network PCs to the ConnectStor II unit in order to begin saving and retrieving data. Next, users may wish to create common folders within the ConnectStor II storage array.
ConnectStor II User Manual Windows searches the network for a computer with the name you provided. The ConnectStor II unit and its location information will appear as shown below: 4. Double-click on ConnectStor II to open the connection. The folders you have created will appear (below).
Chapter 4: Using ConnectStor II Right-click on the folder you want to map to your computer (below, left). Windows offers to connect the shared network folder (on the ConnectStor II) and assign it an available drive letter on your PC. 5. Select the drive letter you want and click the Finish button. The connection dialog box appears (below).
ConnectStor II User Manual Check the Reconnect at logon box. This action adds the ConnectStor II to the Network Neighborhood and Windows Explorer each time the User logs on or reboots the PC, provided the ConnectStor II’s IP address remains the same. 6. Type your User Name and Password in their respective fields and click OK. The contents of the newly mapped directory are displayed (below). At the same time, the new drive letter is added to your system under the My Computer icon (below).
Chapter 4: Using ConnectStor II To access your mapped ConnectStor II folder from this point, double-click on the networked drive icon. By default, a user has full read/write/change rights to the ConnectStor II. He/she can begin to save data, retrieve or delete data stored on a ConnectStor II array the same as any other local or commonly shared network drive. CAUTION: In most network installations, a supervisor will want to restrict the access of some directories to certain users.
ConnectStor II User Manual Windows 98, ME, NT4, 2000 1. Be sure that there is a folder on ConnectStor II for each user planning to map ConnectStor II to his/her PC, and that the user has access rights to the folder (see page 35). 2. Use the Find Computer function. In Windows, click on the Start button, select Find and then Computer to show Find Computer dialog box (see below). 3. Enter the ConnectStor II’s Server Name (see page 19) in the Named text field and then click the "Find Now" button. 4.
Chapter 4: Using ConnectStor II 6. Right click on the displayed drive folder to map each drive (see above). NOTE: Actual folder name depends on names established during file sharing. See page 34. 7. The following window will appear. 8. Select which available drive letter that ConnectStor II will occupy on your individual computer in the Drive selection menu. Enter a description in the Connect As field, if desired. Check the Reconnect at logon box.
ConnectStor II User Manual CAUTION: In most network installations, a supervisor will want to restrict the access of some directories to certain users. See File Sharing on page 34 if you wish to restrict such access. If ConnectStor II is properly mapped to the user's computer, open Network Neighborhood, My Computer, or Windows Explorer, double click on the Drive icon for ConnectStor II. To access your mapped ConnectStor II folder from this point, double click on the networked drive icon.
Chapter 4: Using ConnectStor II UNIX/Linux Below is an example of configuring ConnectStor II for UNIX or Linux. Note that the IP address and Linux host cited here are just examples. The ConnectStor II is fully booted. The ConnectStor II Server Name is PTICS2000532 (example only) The ConnectStor II IP address 192.168.1.151 (example only) The Workgroup/Domain is Workgroup No Users have been defined.
ConnectStor II User Manual Option 1 Once booted into the Local Host, at the command line type “setup”. This action will open the setup screen. Once in the setup screen, disable the firewall. Exit and save the changes. Go on to Step 6. Option 2 a. From the /etc]# prompt, run vi sysconfig/ipchains. b. In the Editor, scroll down to the last line ending with "REJECT" c. Asd the following line -A input -s 192.168.1.151 -d 0/0 -p udp -j ACCEPT. d. Press ESC and type :wq! to write and quit the changes. e.
Chapter 5: File Sharing Guidelines Microsoft Network (over TCP/IP or NetBEUI) Connection Open the button Neighborhood on Desktop, and open the Workgroup to which the ConnectStor II belongs. You will see the Name of the ConnectStor II. Use the function Find->Computer at Start Menu and type in the Name of ConnectStor II to search. If ConnectStor II and your computer have set up the “WINS Server Address”, you can use the IP address of the ConnectStor II to search.
ConnectStor II User Manual UNIX/Linux Network (over TCP/IP) Connection Note: If you run a Firewall service on your computer, verify that it can accept the RPC packets. If it cannot accept the RPC packets, disable the Firewall. 1. If you use the DNS on your computer, use the DNS name of your computer as the “HostName” in the ConnectStor II Configuration Menu “Unix (NFS) -> Create”. 2. Login as “root” and make a directory for the mount-point, such as “CS-II”. 3.
ConnectStor II User Manual A group of users need the disk space to share (read & write) their data (users can modify data created by others). • In the Configuration Menu choose “File Sharing->Create Folders” to create a folder named “ShareUserGroupWrite” with permission “User Mode-> WriteShare”. • Add the users who can access the folder to the list of “Valid User.” Apply a Storage Limit for each user if necessary. User Access Sharing Model: An Example Users: a. b. c. d.
ConnectStor II User Manual A group of users need the disk space to share (read & write) their data (users can modify data created by others). • In the Configuration Menu choose “File Sharing->Create Folders” to create a folder named “ShareUserGroupWrite” with permission “User Mode-> WriteShare”. • Add the users who can access the folder to the list of “Valid User.” Apply a Storage Limit for each user if necessary. User Access Sharing Model: An Example Users: a. b. c. d.
Chapter 5: File Sharing Guidelines User “peter” from a NFS mount (UnixHost1), sees directories under mount-point\: users\supervisor................................. denied users\peter (home) ......................... permitted users\kevin......................................... denied users\tony .......................................... denied folders\ShareForAll....................... permitted folders\SharePublic ....................... permitted c.
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Chapter 6: Troubleshooting Using the Front Panel Display The LED lights on the front panel of ConnectStor II provide cues for proper activity of the unit. The front panel includes the following as shown below: Network LED: is Green blinking or off indicating normal activity. Drive LED: is Amber and blinks to show hard drive activity.
ConnectStor II User Manual RAID Error Message If the Power Status LED indicates a RAID Error (repeatedly blinks 5x), it means that you have 2 drives in the ConnectStor II unit but they have different RAID settings. For example, initially the ConnectStor II unit had 2 drives set as RAID 1, then one of them failed. If you replace the failed drive with another drive which had previously been configured as RAID 0, then your ConnectStor II unit contains 2 drives with different RAID settings.
Chapter 6: Troubleshooting General Troubleshooting Issues Please read this section if you are having difficulty with the ConnectStor II installation or configuration. If you still need help, contact technical support at www.promise.com or see Appendix B for worldwide tech support contact information. TCP/IP Is Not Enabled in Windows 95/98/ME ConnectStor II works using TCP/IP protocol only.
ConnectStor II User Manual Cannot See ConnectStor II Over Network 1. Make sure the ConnectStor II unit is connected to a power source and the Power light is on. If necessary, check the power connection at both ends. Plug in the unit and power it on. 2. If the unit is powered on, check the Network light. It should be on. If not, check your network cable connection. Use the cable that came with the unit. Insert the cable into Ethernet connector located on the back of ConnectStor II unit.
Chapter 6: Troubleshooting Problems Mounting ConnectStore II on UNIX/Linux If you are having problems mounting ConnectStor II and you see “RPC TIMEOUT” or “Permission Denied” error messages from the UNIX/Linux Host, do the following: • Verify the Server Name and IP address of the ConnectStor II. Then check the sysconfig/ipchains file and the etc/hosts file to make sure that the IP and the Server Name are accurate.
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Appendix A: Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two (2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
ConnectStor II User Manual Promise’s sole responsibility with respect to any product is to do one of the following: a. replace the product with a conforming unit of the same or superior product; b. repair the product; c. recover the product and refund the purchase price for the product.
Appendix A: Warranty Returning Product for Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: Product model and serial number (required); Return shipping address; Daytime phone number; Description of the problem; Copy of the original purchase invoice.
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Appendix B: Contacting Promise Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
ConnectStor II User Manual Promise Europe E-mail Support Fax Technical Support Phone Technical Support If you wish to write us for support: support@promise.nl +31 (0)40 256 9463 Attention: Technical Support +31 (0)40 235 2600 8:30-5:00pm The Netherlands Time Promise Technology Europe B.V. Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands Promise Taiwan E-mail Support Fax Technical Support Phone Technical Support If you wish to write us for support: support@promise.com.
