® ™ User's Manual Version 1.
SuperTrak66™ User's Manual Copyright Copyright by Promise Technology, Inc. (“Promise”), 2000. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. IMPORTANT DATA PROTECTION INFO You should back up all data before installing SuperTrak66. Promise is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise product.
SuperTrak66™ User's Manual Table of Contents Introduction _________________________________________ 1 1.1 Promise Technology, Inc.________________________________1 1.2 What is SuperTrak66?___________________________________1 1.3 Key Features __________________________________________2 1.4 System Requirements___________________________________3 1.5 Operating System Support_______________________________3 Getting Started _______________________________________ 5 2.
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SuperTrak66™ User's Manual Viewing IOPx Object icons ________________________________________83 IOPx Information View ____________________________________________84 5.9 Channel (chx) Functions _______________________________86 Viewing Channel Object icons _____________________________________86 5.10 Hard Drive Functions _________________________________87 Hard Drive Information View________________________________________87 5.
SuperTrak66™ User's Manual Fault Tolerance ________________________________________________109 Hot Spare Drive(s) ______________________________________________109 Troubleshooting____________________________________ 110 7.1 Buzzer Alarms _______________________________________110 7.2 LED Display Codes ___________________________________111 7.3 SuperTrak66 BIOS Error Messages_____________________112 7.4 Installation & Runtime Problems ________________________113 APPENDIX A..................................
SuperTrak66™ User's Manual Figure 28: Array pull-down menu................................................................................................52 Figure 29: Using View Pull-Down Menu....................................................................................53 Figure 30: Using Connection Pull-Down Menu .......................................................................53 Figure 31: Using Preference Pull-Down Menu .......................................................................
SuperTrak66™ User's Manual Figure 78: Array Object View........................................................................................................97 Figure 79: Array Information View...............................................................................................98 Figure A1: RAID 0 striping interleaves data across multiple drives................................... A-2 Figure A2: RAID 1 mirrors identical data to two drives .........................................................
SuperTrak66™ User's Manual Manual Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brackets Note: - Supplementary note containing important information Common expressions: “Left -click ” - move the mouse cursor over the specified target, then click once with the left mouse button. “Right-click ” - move the mouse cursor over the specified target, then click once with the right mouse button.
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SuperTrak66™ User's Manual Chapter 1 Introduction 1.1 Promise Technology, Inc. Promise Technology, Inc. was founded in San Jose in 1989 and established a proven track record for leading edge storage controller products. With an innovative product line, the company has pioneered the ATA RAID storage concept, allowing users to configure RAID arrays using low-cost Ultra ATA and EIDE drives.
SuperTrak66™ User's Manual Chapter 1 On the software side, SuperCheck comprises three “modules”: Console, Message Server, and Message Agent. These modules use TCP/IP connections to communicate with one another, allowing communication across a network. This allows system administrators to monitor and rebuild the SuperTrak RAID system from a local console or a remote workstation over the Internet.
SuperTrak66™ User's Manual 1.4 • • • • 1.5 Chapter 1 System Requirements 1 bus mastering PCI slot (PCI v.2.1 compliant) 8MB EDO 72-pin SIMM for cache RAM (units may ship with 16MB) One to four Ultra ATA/66, Ultra ATA/33 or EIDE hard drive(s) for dedicated use in the RAID array Windows NT 4.0 (or later) on server stations; Windows NT 4.0 or Windows `95 (or later) on remote monitoring stations Operating System Support While SuperTrak66 was designed to specifically support Windows NT 4.
SuperTrak66™ User's Manual Chapter 1 Other Operating Systems Other operating systems may or may not provide an OSM driver for 2IO sufficient to attach to SuperTrak66 arrays. However, Promise is not officially supporting any alternative operating system at this time.
SuperTrak66™ User's Manual Chapter 2 Getting Started This chapter is designed to help you prepare SuperTrak66 for installation into Windows NT 4.0 system servers. Please read through this chapter carefully before attempting to install SuperTrak66. Users should record their current CMOS (system setup) settings before making any changes. This preventative measure is aimed at protecting such information from loss, which may happen unpredictably and/or periodically during any hardware installation. 2.
SuperTrak66™ User's Manual Chapter 2 SuperTrak66 Controller Card Seen in Figure 1, the SuperTrak66 controller card has several physical features of interest for purposes of installation: A SIMM socket for EDO memory (minimum 8MB required), 4 IDE channel connections (1 “master” drive per channel), an alarm buzzer, a battery, and 4 LEDs on the card’s backplane. NOTE: The SuperTrak66 controller card, like every other valuable part of your PC, is sensitive to static electricity.
SuperTrak66™ User's Manual 2.2 Chapter 2 Quick Installation Checklist Refer to this checklist to ensure that all hardware and software components necessary for your SuperTrak66 to operate efficiently are installed. Hardware Installation þ At least one drive is cabled and attached to the controller.
SuperTrak66™ User's Manual 2.3 Chapter 2 Hardware Installation 1) Install EDO memory into the SIMM slot at SIMM1 (see Figure 1). The minimum memory requirement is 8MB. For optimal performance, Promise recommends at least 16MB. Some units may ship with 16MB memory. 2) Remove protective label for 3V (CR2032 or compatible) battery shipped with the card (see Figure 1) that supports NVRAM. 3) Remove protective label for audible alarm buzzer (see Figure 1).
SuperTrak66™ User's Manual 2.4 Chapter 2 Software Installation This section covers various software-related installation issues for SuperTrak66. These include: BIOS Utility, Network Connection, Driver Installation, and Application Installation. BIOS Utility The SuperTrak66 BIOS utility (“SuperBuild”) must be used to create the first array(s) on the SuperTrak66. Arrays may subsequently be created through the SuperCheck utility.
SuperTrak66™ User's Manual Chapter 2 5) Highlight “TCP/IP Protocol” from the listbox, then click on the “OK” button. 6) Windows NT will proceed to install the TCP/IP protocol stack. 7) Click on the “Configure” button. 8) Enter the network IP address. If you do not know the IP address, cont act your network administrator. An incorrectly configured IP may result in network conflicts. 9) Enter the Subnet Mask (generally 255.255.255.0, but contact your network administrator if you are uncertain.
SuperTrak66™ User's Manual Chapter 2 Driver Installation for Existing Windows NT 4.0 System The following procedure details the installation of the SuperTrak66 drivers on a system with Windows NT version 4.0 or later already installed. Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompted for the drivers. 1) From the “Start” menu, choose “Control Panel” in the “Settings.” 2) In the “Control Panel” window, double-click on the “SCSI Adapters” icon.
SuperTrak66™ User's Manual Chapter 2 Driver Installation During New Install of Windows NT 4.0 Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompted for the drivers. 1a) Floppy Install: Boot the computer with the Windows NT installation diskettes. 1b) Floppyless Install: Boot from floppy and type “WINNT /B”. After files have been copied, the system will reboot. On the reboot, press when the message “Setup is inspecting your computer’s hardware configuration.
SuperTrak66™ User's Manual Chapter 2 SuperCheck Installation There are several layers of the SuperCheck software installation which must be installed on the appropriate network servers/workstations. Make sure the SuperTrak66 I2O device driver is installed as detailed on p. 9 before moving on to install the SuperCheck utility software. Chapter 4 covers the complete SuperCheck installation and reference for network and stand-alone systems.
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SuperTrak66™ User's Manual Chapter 3 SuperBuild™ This chapter contains a Setup Task Quick Reference which is a checklist of tasks needed to initialize your SuperTrak66 system, followed by a step-by-step instructional breakdown of each task. The second half of this chapter is a visual and technical description reference including software screen shots. 3.1 Setup Task Quick Reference Use this reference to make sure you have completed all the tasks necessary to get your SuperTrak66 server running.
SuperTrak66™ User's Manual Chapter 3 Entering the BIOS SuperBuild utility When the system boots, you will see the Promise SuperTrak66 BIOS sign-on banner appear on the screen. Once the BIOS identifies arrays attached to the SuperTrak66 controller, it will offer an option to enter the SuperBuild utility. Press [Ctrl-F] to initialize SuperBuild and display the Main Menu. Creating a disk array from the Auto Setup screen 1) From the Main Menu press [1] to display the Auto Setup screen.
SuperTrak66™ User's Manual Chapter 3 3.2 SuperTrak BIOS Reference When the SuperTrak66 BIOS loads during system boot time, it displays pertinent information about the RAID arrays which it finds, then displays “Press to enter Array BIOS Configuration Utility” (see below). Figure 5: SuperTrak66 BIOS startup The information displayed in the form of a small table contains the following properties: ID These represent a unique ID number assigned to each RAID array identified by the BIOS.
SuperTrak66™ User's Manual Chapter 3 Status Shows one of three possible array status conditions: Functional The array is fully operational, and no problems are present. Critical The array is operational, but has lost its fault tolerance. For RAID array levels 1, 3 and, 5 the array contains a failed drive. The user should identify and replace the failed drive. Offline The array is no longer operational and the SuperBuild utility cannot rebuild the array.
SuperTrak66™ User's Manual Chapter 3 3.3 Auto Setup By pressing the [1] key while in the Main Menu screen, the “Auto Setup” screen is displayed (see below). It is divided into sections: “Auto setup options menu”, “Auto setup configuration,” and “Keys Available”. Figure 7: Auto setup screen Auto Setup Options Menu This section of the screen is the only selectable portion. Depending on the number of drives recognized by SuperTrak66, the Auto Setup Options menu may limit the number of array types available.
SuperTrak66™ User's Manual Chapter 3 RAID 5 (needs 3 drives min.) Data/Parity Striping Auto Setup Configuration This section of the Auto Setup Menu contains four fields: Mode Items in this field correspond to the selections found in the “Optimize Array For” field in the Auto Setup Menu sec tion (see table on page 19). Spare Drive Auto setup does not allow configuring a hot spare drive.
SuperTrak66™ User's Manual Chapter 3 3.4 View Drive Assignments By pressing [2] on the “Main Menu” screen, the “View Drive Assignments” screen is displayed (below). This screen does not allow modifications to any of the four fields. Figure 8: View Drive Assignments screen Channel: ID This field shows the SuperTrak66 controller channel ID (1-4) to which a particular drive is attached.
SuperTrak66™ User's Manual Chapter 3 3.5 View / Define Array By pressing [3] from the “Main Menu” scree n, the “Define Array Menu” is displayed (see Figure 9 below). There may already be existing arrays configured on this screen or it may appear as indicated in the figure below. The Define Array screen allows users to manually begin the process of defining both drive elements and RAID levels for each disk array. Users will commonly create one or two drive arrays with SuperTrak66.
SuperTrak66™ User's Manual Chapter 3 Capacity (MB) The values in this column reflect the total capacity in MB (megabytes) for that array. Status This column displays the state information for each array. Status definitions can be found at the beginning of Section 3.2. Define Array Definition Menu Selecting an Array # from the Define Array Menu brings up the Define Array Definition Menu screen (see Figure 10 below). You must first assign the type of RAID Level you want.
SuperTrak66™ User's Manual Chapter 3 Creating a RAID 0 Array In the Definition Menu section (see Figure 10), use the [Space] key to cycle through array types and select "RAID 0" for RAID Level. You will be joining the drives you assign to this array together and splitting (or striping) data writes among the members of the array. Each member of such an array will no longer be readable as an independent drive if removed from the array.
SuperTrak66™ User's Manual Chapter 3 Figure 11: Two-Drive Mirroring Dialogue Window Once the process is complete, you will be returned to the [ Define Array ] menu where the array will be shown as defined. NOTE: you may choose to attach an unassigned third drive to SuperTrak66 to act as a "hot spare” replacement (see p. 28). Creating a Mirroring Array with an Existing Data Drive SuperBuild will create a mirrored array using an existing drive with data.
SuperTrak66™ User's Manual Chapter 3 Assigning Four Drives to a Mirroring Array Under the [ Drive Assignments ] section, assign all drives to the array and save the information with . SuperBuild will automatically create two striped pairs of drives (RAID 0+1). You will be returned to the [ Define Array ] Menu where the array will be shown. Creating a RAID 3 Array Use the information in Chapter 6 to help determine the selection of a RAID 3 array.
SuperTrak66™ User's Manual Chapter 3 Creating a RAID 5 Array Use the information in Chapter 6 to help determine the selection of a RAID 5 array. In the Definition Menu section, use the [Space] key to cycle through array types and select "RAID 5" for RAID Mode. You must configure such an array using a minimum of three drives because of parity data generation.
SuperTrak66™ User's Manual Chapter 3 NOTE: Since spanning uses the full capacity of each assigned drive, different capacity drives may be used without adversely affecting the performance of the array. No other RAID benefits are provided (see Chapter 6). Assigning Drives to a Spanning Array Under the [ Drive Assignments ] section, highlight a drive, and, with the [Space] bar, change the Assignable option to “Y” to add the drive to the Spanning array. Press to save the disk array information.
SuperTrak66™ User's Manual Chapter 3 Figure 13: Assigning Bootable Array Disk Array Recognition Order During startup, the disk arrays on the SuperTrak66 are recognized in this order: 1) The array set to bootable in the SuperBuildT M setup 2) By the Array number (i.e. Array 1, Array 2…). This would be involved in determining which drive letters will be assigned to each disk array. Saved Disk Array Information NOTE: Promise suggests that users record their disk array information for future reference.
SuperTrak66™ User's Manual Chapter 3 Figure 14: Delete Array Menu NOTE: Deletion of an existing disk array could result in the loss of all data from the hard drives of the affected array. Record all array information, including array type, disk members, and stripe block size, in case you wish to undo a deletion. Arrays may possibly be recovered after deletion by immediately re-defining the array with information identical to the original configuration.
SuperTrak66™ User's Manual Chapter 3 Figure 16: Controller configuration screen This screen allows you to modify the “Halt On Error” option (enable/disable) by pressing the spacebar. “Halt On Error” is enabled if you want the system to halt processing during bootup if the SuperTrak66 BIOS determines that there is an array error. All other information in the System Resources Configuration section is for display only.
SuperTrak66™ User's Manual Chapter 4 SuperCheck™ Setup SuperCheck™ is Promise Technology’s array and system monitoring utility. With SuperCheck, you can monitor you’re arrayed hard drives, rebuild arrays, and check the operation of server-level components (fans, etc.). There are four basic software components to SuperCheck: the Message Server, the Message Agent, the I2O driver, and the SuperCheck Monitoring Utility.
SuperTrak66™ User's Manual Chapter 4 A typical installation of the SuperCheck software components on a network might look like Figure 17 on page 32. The major elements of this network are (from top to bottom): − Remote Monitoring Stations (via Internet) − Main Network File Server (with direct Internet access via a Firewall) − Internal SuperTrak stations (connected via Intranet/LAN) − Internal Monitoring Station As shown, different components of SuperCheck are installed on each of the network elements.
SuperTrak66™ User's Manual Chapter 4 4.1 SuperCheck Installation SuperCheck has many component modules, which, depending on your scenario, may or may not need to be installed on your system. The following “Installation Scenarios” describe what components are to be installed, and where. Installation Scenarios The following installation scenarios each detail a separate software installation model. Some scenarios are based on a single system, while others involve multiple systems on a LAN or WAN.
SuperTrak66™ User's Manual Chapter 4 To access a SuperTrak system remotely across a LAN 1) Install the Message Server software on to one (or more) systems on the LAN. The system(s) chosen for the Message Server may also include a SuperTrak66 station, be an independent station on the LAN, or act as a network server for the LAN. All Message Agents connected on this LAN will be visible from each instance of the Message Server.
SuperTrak66™ User's Manual Chapter 4 Common Component Installation This section outlines the installation procedure for a component of the SuperCheck software package. See the installation scenarios outlined in section 4.1.1 to determine which components to install. NOTE: If you are re-installing SuperCheck, you must first stop the services for the Message Server and Message Agent for installation to work.
SuperTrak66™ User's Manual Chapter 4 6) When the “Choose Destination Location” window (see Figure 19 below) comes up, choose a directory to install this component. 7) Click “Browse” to select a Destination folder on your system other than the folder suggested by default. Click the “Next” button to accept the location selected.
SuperTrak66™ User's Manual Chapter 4 8) The “Select Program Folder” window comes up next, shown in Figure 20 below. Choose a Start menu folder to list this item under by entering a folder name, and selecting a “parent” folder from the list under which this new folder’s contents will reside. Click the “Next” button to proceed.
SuperTrak66™ User's Manual Chapter 4 9) The “Start Copying Files” window will then be displayed (see Figure 21 below). Verify that the proper component(s), destination folder, and program folder you selected for installation are correct, then click on “Next” to proceed. If otherwise, click the “Back” button to go back and make changes.
SuperTrak66™ User's Manual Chapter 4 Figure 22: “Setup Needs the Next Disk” pop-up window 11) When the installation is complete, you will see the “Setup Complete” window. Click on the “Finish” button to complete the install process for this component and restart your system.
SuperTrak66™ User's Manual 4.2 Chapter 4 SuperCheck Administration Once installation is complete, you may begin using the SuperCheck utility. There are still a few things that need to be configured before your SuperCheck install and administration are complete. This section will outline tasks necessary to complete SuperCheck Administration. See section 4.3, “SuperCheck Task Quick Reference” for details on executing each task.
SuperTrak66™ User's Manual Chapter 4 Array Administration Array administration is the ability to create, view, modify and delete arrays. The ability to view the status of an array through the utility allows identification of problems which may require user intervention to prevent the array from going down or to restore fault tolerance. NOTE: Actual maintenance of the array (deleting, rebuilding, creating, etc…) may be performed only from the system housing the SuperTrak array for security reasons.
SuperTrak66™ User's Manual Chapter 4 Identifying Problems There are a variety of problems which can be detected by SuperCheck, allowing you to possibly prevent a system crash or data loss due to a hardware problem. The software can determine if an array member has failed, show whether the housing temperature is within operational parameters, or identify a problem with the housing cooling fans.
SuperTrak66™ User's Manual Chapter 4 4.3 SuperCheck Quick Reference The following section is a listing of initial steps necessary to complete each task during administration of a SuperTrak66 server system using the SuperCheck utility. These tasks are not listed in any particular order, nor is this intended to be a complete, step-by-step guide to setting up the software successfully. Please refer to the previous section 4.
SuperTrak66™ User's Manual Chapter 4 Deleting an Existing User 1) Select the icon representing the user you wish to delete. 2) Right-click the icon and select “Delete” from the pop-up menu. 3) Choose “Yes” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin privileges. This protects the admin from being locked out of the system and having to reinstall SuperCheck.
SuperTrak66™ User's Manual Chapter 4 Deleting an Existing Array NOTE: Deleting an array may result in the loss of all data contained on it. Be sure to back up any needed data before deletion. 1) Select the icon of the array you wish to delete 2) Right-click the icon and choose “Delete” from the pop-up menu. 3) Click the “Yes” button if this is an array you wish to delete. Reboot.
SuperTrak66™ User's Manual Chapter 4 Removing an User From an Email Receiver List 1) Double-click on the Message Agent from which you wish to remove a user for email alert notification(s). This will open the Message Agent main screen. Find the Information View of the Message Agent screen. 2) Under the “Email receiver list” segment, select the email address in the scrollbox which you wish to remove. 3) Click on the “Remove” button or press the Delete key to remove the address from notification.
SuperTrak66™ User's Manual Chapter 5 Using SuperCheck™ This section is an in-depth software functionality reference for the SuperCheck RAID Manager. It contains step-by-step instructions on activating events, modifying values, and executing all major tasks. 5.1 Main Window Upon starting SuperCheck, the main window will be displayed. The figure below shows an example of the entire hierarchical tree.
SuperTrak66™ User's Manual Chapter 5 Using Tree View The Tree View can display every element of your SuperTrak66 system. This menu behaves like the Tree View in Windows Explorer (Explorer shows logical drives and folders, etc… in a hierarchical menu structure). You may also choose to expand or collapse Tree View items, or hide/display the Tree View pane entirely.
SuperTrak66™ User's Manual Chapter 5 Console & Server level rights: no special user or administrative rights are required since the name applies only to the user’s system. Array & User level rights: requires administrative (password-protected) rights since other Agents can see the array and potentially access the levels.
SuperTrak66™ User's Manual Chapter 5 Using Object View The device icons generated by a double-click in the Tree View will be displayed in this portion of the window. Double-clicking an icon in the Object View highlights the item corresponding to it in the Tree View and changes the Object View to include any items directly connected to the icon. Figure 25: Using Object View NOTE: Icons shown in this pane of the window which have a red “X” over them represent an error or failed device.
SuperTrak66™ User's Manual Chapter 5 Using Status Bar Figure 27: Using Status Bar SuperCheck’s status bar is no different than any other Windows program. The status bar is located just below the Main Window of SuperCheck and provides status information of various administration functions such as (Ready, Rebuilding, etc…). The Status Bar can be displayed or hidden using the View pull-down menu. 5.
SuperTrak66™ User's Manual Chapter 5 Using View Pull-Down Menu Figure 29: Using View Pull-Down Menu By checking or unchecking items with the mouse, this pull-down menu selects or deselects the appearance of the Toolbar icons, Status Bar, and/or Tree View window. Using Connection Pull-Down Menu Figure 30: Using Connection Pull-Down Menu The Connection pull-down screen is available at all times regardless of which icon is highlighted in the Tree View of the SuperCheck utility.
SuperTrak66™ User's Manual Chapter 5 Using Preference Pull-Down Menu Figure 31: Using Preference Pull-Down Menu The Preference pull-down menu allows users or administrators to change the way the SuperCheck Main Window is displayed: Font Selecting Font allows you to select a different font and/or font color to display text Background Allows changing the color of the SuperCheck View panes.
SuperTrak66™ User's Manual Start/Stop AutoDemo Next Item Previous Item Chapter 5 press F12 key press F10 press F11 Using Help Topics Activated from the pull-down menu or toolbar icon, online help offers information on functions and how-to items accessible from the SuperCheck utility. There are two major areas, Contents and Find. Contents Lists SuperCheck functions either by Interface Component (i.e.
SuperTrak66™ User's Manual Chapter 5 Find Creates a comprehensive index based on each word and topic found in the Help file.
SuperTrak66™ User's Manual Chapter 5 Using SuperCheck Toolbar Figure 35: Toolbar icons Toolbar icons and their associated functions are available depending on which of the items in the Tree View is highlighted as described in the descriptions below. New Server: available when the Console icon is active. It allows the user to create a New Server on the SuperTrak66 system. The user must have “User Account Rights” (see p. 59 for details). Connect Server: available when a particular Server icon is active.
SuperTrak66™ User's Manual Chapter 5 Create Array: available when an Message Agent icon is active. This allows user to create a New Array on the SuperTrak66 system. The user must have “User Account Rights” (see p. 80 for details). Delete User: available when a User icon is active. This allows an administrator to delete the user from SuperTrak66 monitoring/alert e-mail rights access. Only administrators may delete an user (see p. 75 for details).
SuperTrak66™ User's Manual Chapter 5 5.3 Console Functions The SuperCheck “Console” in the SuperCheck utility main screen represents the system from which you are monitoring your SuperTrak66 system(s). Its icon appears at the top of the Tree View (see below). When this icon is highlighted, you may also access all Console functions from the pull-down menus at the top of the main menu or context-sensitive menus enabled by a right -click of the mouse.
SuperTrak66™ User's Manual Chapter 5 Figure 37: Labeling New Message Server Viewing Console Object icons Once a Message Server has been created, double-clicking on the Console icon will display the associated “Message Server” icon(s) in the Object View. These represent the message server(s) connected to the SuperTrak66 console (see figure below). Clicking on the server icon(s) will display the Information View screen for the Message Server (see above).
SuperTrak66™ User's Manual Chapter 5 5.4 Message Server Functions The “Message Server” icon in the SuperCheck Tree View represents the server that acts as a “gateway” into a particular SuperTrak Pro system. The system may be composed of one server (the “gateway” server itself), or multiple servers. Message Servers may or may not have a SuperTrak66 controller card and hard disk array installed.
SuperTrak66™ User's Manual Chapter 5 2) Left-click on “Disconnect” in the pull-down/pop-up menu. Figure 40: Disconnecting Message Server pull-down 3) Click the “Confirm” button. The Server connection from the SuperTrak66 will be taken "offline." This change will take effect immediately. NOTE: Disconnecting the Server from the SuperTrak66 system prevents all SuperCheck utilities from accessing data contained on the Server array(s).
SuperTrak66™ User's Manual Chapter 5 Figure 41: Connecting Message Server pull -down Switching to Another Server 1) To connect to a Message Server in a different location, make sure the Message Server icon is highlighted, then enter the IP address and label name of the desired server in the Information View (see Figure 37). 2) Click the “Confirm” button.
SuperTrak66™ User's Manual Chapter 5 Viewing Message Server Object icons Double-clicking on the “Message Server” icon will display the SuperTrak66 system server icons connected to the highlighted message server within the Object View (see top of figure below). Clicking on the individual icons here reveals the Message Agent Information View (see section 5.5).
SuperTrak66™ User's Manual Chapter 5 IP Address This series of four text boxes contains the IP address of the message server currently highlighted. The IP address field is greyed out so you can not change the IP address. Version Information This field contains information pertaining to the build version of SuperCheck currently operating. This field cannot be modified. Confirm / Reset These buttons relate to the text boxes titled “Label,” “Server name,” and “IP address”.
SuperTrak66™ User's Manual Chapter 5 5.5 Message Agent Functions The “Message Agent” icon(s) in the SuperCheck utility main screen represent the SuperTrak66 servers connected to the Message Server in a particular SuperTrak66 system. There may be only one member in a network (the server itself), or there may be additional servers connected (remote systems).
SuperTrak66™ User's Manual Chapter 5 Figure 44: Creating New User screen 3) A “New User” icon will appear. Double -click on it to view the user Information View. 4) Modify all the user information according to the desired access level for the new user (see section 5.6 for more details on “User Rights”) 5) If the user has any level of administrative control, and the server is connected to a WAN, make sure to set a password. 6) Click the “Commit” button to update the user information.
SuperTrak66™ User's Manual Chapter 5 Setting Up E-mail Alert Notification 1) Double-click on the Message Agent icon from where you want to receive email alert notifications. This will reveal the Message Agent main screen. Find the Information View of the Message Agent screen similar to below. Figure 45: Setting E-mail Alert box 2) Check the “Email alert on error” box in the Information View (if it is not already checked). 3) Type in the SMTP server address for your mail server in the “SMTP server” field.
SuperTrak66™ User's Manual Chapter 5 Figure 47: Setting Email Address window 3) Under the “Email receiver list” segment of the Information View, type in the email address of the user you wish to receive email alert notification in the “Email address” field. 4) Click on the “Add” button to add this user to the list. Removing an User From an Email Receiver List 1) Double-click on the Message Agent from which you wish to remove a user for email alert notification.
SuperTrak66™ User's Manual Chapter 5 Figure 49: Adding/Removing Events for Email Alert 2) Select the event you wish to modify in the “Event” column. 3) Right-click on the “Email” column and select “yes” to have this event send alert email notification. Otherwise, select “no” to remove it as an alert event. 4) When you are finished making changes, click the “Change” button next to the event selection scrollbox to update the SuperCheck configuration for email alert notification.
SuperTrak66™ User's Manual Chapter 5 NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer. Scheduling allows synchronization to take place at off-peak time periods. Viewing Message Agent Object icons Double-clicking on a “Message Agent” icon will generate “I2O_RAID” and “User” icons in the Object View.
SuperTrak66™ User's Manual Chapter 5 Figure 52: Message Agent Information View DNS Name, IP Address & Version Info These three fields correspond to the “Server name,” “IP address,” and “Version information” fields in the Message server information box above. They cannot be modified from here. Save User Password By checking this option, your password will be saved. The next time you use this console, you will not have to input your password again.
SuperTrak66™ User's Manual Chapter 5 SuperTrak66 server in question in the two boxes directly below (“SMTP server” and “Email ID”.) SMTP Server Enter the SMTP server name or IP address of your mail server. Contact the System Administrator if you need this information. If you need to change information already entered, press the “Change” button next to the text box after typing in any new information.
SuperTrak66™ User's Manual Chapter 5 Figure 53: Alert Events & Schedule Synchronization screen Alert Events This area (see above) allows you to choose which types of events will generate an email alert and/or report. To do this, highlight a particular event in the “Event” column, then click once in the same row on either the “Email” or “Report” columns to toggle their active states between “Yes” and “No”. The email notification sends email to the alert recipients.
SuperTrak66™ User's Manual Chapter 5 5.6 User Management Functions The “Users” icon in the Tree View is a folder containing a list of users and administrators who are permitted access to a particular SuperTrak66 system’s status. Creating A New User 1) Right-click the “Users” icon in the Tree View area of SuperCheck Main Menu. Then left-click on “New” and select “User” from the pop-up selection. Figure 54: Creating New User pull-down 2) A “New User” icon will appear.
SuperTrak66™ User's Manual Chapter 5 Figure 55: Deleting User menu 2) Right-click the icon and select “Delete” from the pop-up menu. 3) Choose “Yes” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin privileges. This protects the admin from being locked out of the system and having to reinstall SuperCheck. Changing Passwords 1) Double-click the Admin/User icon in Tree View or Object View of the person for which you want to change passwords.
SuperTrak66™ User's Manual Chapter 5 Figure 56: User icons in Object View The “Admin” icon in the Tree View represents the configuration of a user who has “User Account Rights” on a particular SuperTrak66 system. Double-clicking on the icon will display an “Administrator Information View”, as shown in Figure 57 next page. NOTE: No Object View will appear since this is the lowest level in this portion of the Tree View.
SuperTrak66™ User's Manual Chapter 5 Figure 57: User Information View Adapter Maintenance Rights By checking the “Enabled” box, the user will be able to modify cache and performance tuning parameters for the SuperTrak66 card. User Account Rights By checking the “Enabled” box, the user will be able to assign or modify user “rights” (such as “Array Administration” or “Adapter Maintenance” rights) of the users listed. This user will also be able to add or remove other users.
SuperTrak66™ User's Manual Chapter 5 5.7 I 2O RAID Functions The “I2O RAID” icon(s) in the Tree View represents the I2O component installed on a Message Agent. Through here, you can identify model information and hardware/firmware versions. Viewing I2O RAID Object icons Double-clicking on an “I2O RAID” icon generates the “IOPx” icon in the Object View (see below).
SuperTrak66™ User's Manual Chapter 5 5.8 IOPx Functions The “IOPx” (I/O Platform #x) icon(s) represent individual SuperTrak66 controller cards which may be installed as part of a single or multiple SuperTrak66 server system as seen by SuperCheck. From here, users may create a new array, can view information on specific servers and SuperTrak66 cards.
SuperTrak66™ User's Manual Chapter 5 4) The new array icon will be created in the Tree View, titled with the text entered into the “Name” field. 5) Drag and drop any unassigned drive icon within the Tree View area on top of the array icon which you have just created in order to add the drive to the array (unassigned drive icons do not have a red arrow in the upper left corner). Hard drive(s) will then be assigned to the array in the order that they are dragged on to the array icon.
SuperTrak66™ User's Manual Chapter 5 Using The Event Viewer After "Read Events" has been selected, the Event Viewer window appears (see below). The Event Viewer lists events according to type, date, status, and array status. The entire events log is not shown or accessed from the memory buffer since it can be quite large. 1) To sort the list according to category, click on the heading names 2) To navigate through the events listing, use the "Next 10" buttons to go forward through events.
SuperTrak66™ User's Manual Chapter 5 Changing Dirty Threshold Flush Start Setting As part of the System Cache Policy settings, a user is able to change the maximum percentage of the total onboard SuperTrak66 memory that can be occupied by data that has not yet been written to disk (i.e. "dirty" data) before it is flushed from memory. 1) Double-click the IOPx icon in Tree View. 2) In the Information View (see Figure 65 on p.
SuperTrak66™ User's Manual Chapter 5 IOPx Information View The Information View displays the “IOPx Information View” as seen in Figure 65. The fields displayed in the “IOPx Information View” are defined as follows: System Information The “System information” section contains a list box which holds information concerning the controller’s name, version number, timestamps, and size of file. Below it are three text fields: “Processor,” “Memory size” and “Hardware”.
SuperTrak66™ User's Manual Chapter 5 System Cache Policy The “System cache policy” section contains a series of fields and text boxes as follows: Cache block size (KB) This field reflects the size of a unit block in the cache module. It cannot be modified from here. Total cache size (MB) This field indicates how much of the SuperTrak66 EDO memory is being used for R/W caching plus RAID XOR data space. NOTE: Not all installed memory is available.
SuperTrak66™ User's Manual Chapter 5 5.9 Channel (chx) Functions The “chx” icons represent particular drive channels (i.e. 1,2,3,4) on the SuperTrak66 controller card. Viewing Channel Object icons Double-clicking on the icon displays the icons of the hard drives connected to the channel in the Object View. There is no Information View for Channel (chx). Doubleclick on the drive icons in the Object View to obtain a drive’s Information View (see p. 87).
SuperTrak66™ User's Manual Chapter 5 5.10 Hard Drive Functions The hard drive icons represent hard drives connected to the SuperTrak66 controller card. The icons will be identified by the drive’s make, model, status, size, DMA mode, and array configuration. Hard Drive Information View Since the hard drives are the last level in the SuperCheck Tree View, the Object View will not contain any information.
SuperTrak66™ User's Manual Chapter 5 5.11 Enclosure Functions The “EnclosureX” icon(s) represent the server-level monitoring capabilities of SuperCheck. From this icon, users may choose to enable alerting alarms during rebuilding and synchronizing of arrays. In addition, they may monitor enclosure status if the user has mounted the hard drives inside optional FastSwap66 or SuperSwap66 “hot” swap boxes (one drive per box) manufactured by Promise.
SuperTrak66™ User's Manual Chapter 5 Enclosure Information View The Information View shows a graphical representation of the FastSwap66 or SuperSwap66 “hot” swap enclosures, along with the monitored components (fan, temperature, or power), as shown below. Figure 69: Enclosure Information View The “fan” icons will display either a “working” fan, or a failed (“error”) fan.
SuperTrak66™ User's Manual Chapter 5 5.12 Array Functions The “Array” icon in the Tree View represents the architecture of a particular array. From here, admin users can delete an existing array, rebuild data to a replacement disk, synchronize data on mirrored drives, rename the array, turn on/off read and write back cache, and view cache statistics. Deleting an Existing Array NOTE: Deleting an array may result in the loss of all data contained on it. Be sure to back up any needed data before deletion.
SuperTrak66™ User's Manual Chapter 5 Rebuilding An Array You will want to rebuild an array whenever a drive has failed and been removed from a RAID 1, 0+1, 3 or 5 array. For continuous operation, a replacement drive can be "hot" swapped while the attached system is operational. NOTE: In most cases, the rebuild process is initiated automatically -- either when a "hot" spare drive is available to the array or when a new hard drive is assigned to the array.
SuperTrak66™ User's Manual Chapter 5 Using Rebuild Wizard Step 1 1) Select the correct Target drive which will receive data (see below) Make sure you select the blank new or replacement drive. The unselected drive(s) will contain “good” data. This will be the remaining working drive(s) of an array, or a system drive containing existing data that you wish to mirror. NOTE: Make absolutely sure and double-check which drive is which. If data exists on the target drive, it will be over-written.
SuperTrak66™ User's Manual Chapter 5 Step 2 1) Confirm the Target or “Rebuild” disk by drive identification. 2) Click "Finish" button to initiate physical Rebuild, click the Back button to review Step 1, or Cancel button to Stop (see figure below) Figure 73: Rebuild Wizard Step 2 3) Once Array Rebuild has begun, you will be returned to the SuperCheck window. A progress window will appear below the Array icons in the Object View (see below). A similar progress bar will also appear in TreeView.
SuperTrak66™ User's Manual Chapter 5 To Stop Rebuild 1) To halt the Rebuild process, right-click the Array # again. 2) The pull-down menu will appear showi ng the Stop Rebuild option as shown below (see below). 3) Once "Stop Rebuild" is selected, you will be asked to verify "Cancel Rebuild?" 4) Click "OK" to Stop or "No" to continue Rebuild. NOTE: You may also start/continue, pause, or stop the process using the Toolbar icons.
SuperTrak66™ User's Manual Chapter 5 Figure 76: Array Synchronization pull-down NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer. Halting Synchronization 1) To halt the drive synchronization process, right -click the Array # again. The pull-down menu will appear showing the Stop Synchronize option as shown below.
SuperTrak66™ User's Manual Chapter 5 Turning On Read Cache Depending on the application or server operation in which the SuperTrak66 is used, admin/users may elect to turn on the read cache feature of the SuperTrak66 controller for performance purposes or disable caching entirely. Presence or absence of read cache may have a dramatic effect. Consult Chapter 6 RAID Management for more details. 1) To turn on read cache from SuperCheck, double-click the Array icon in Tree View.
SuperTrak66™ User's Manual Chapter 5 Viewing Cache Memory Statistics The usage performance statistics of the SuperTrak66 memory provides the admin/user with information about the effectiveness and efficiency of the cache. Such statistics may be used as the basis of adjusting the amount of cache memory, size of read/write cache, or disabling cache. 1) To view Cache Statistics, double-click the Array icon in Tree View.
SuperTrak66™ User's Manual Chapter 5 Information View The Information View displays information pertinent to the operation of the chosen array, as seen below.
SuperTrak66™ User's Manual Chapter 5 The fields displayed on the previous page are defined as follows: Name This field contains the name of the array. RAID Level The “RAID level” text box contains the RAID level information of the array. Pressing on the arrow along on the right edge of the text box (operational only when creating a new array) displays a list of choices (RAID levels 0, 1, 3, 5, or spanning). Block Size (KB) The “Block size” reflects the stripe block size information used by this array.
SuperTrak66™ User's Manual Chapter 5 Partial read cache hit This field shows the number of partial read cache requests made to this particular array since the field was last reset. Partial write cache hit This field shows the number of partial write cache hit requests made to this particular array since the field was last reset. Dirty usage This field shows the number of dirty blocks which the SuperTrak66 controller is holding in memory.
SuperTrak66™ User's Manual Chapter 5 NOTES - 101 -
SuperTrak66™ User's Manual Chapter 6 RAID Setup This chapter discusses the various types of RAID arrays, their applications, including performance and reliability considerations, and general maintenance information. Given the variety of applications for RAID systems, the various RAID levels each have advantages and disadvantages. Determining what RAID level to use for your system is an important step.
SuperTrak66™ User's Manual Chapter 6 6.1 Application Scenarios This section describes typical application scenarios for a RAID system. You may use this information as a guideline to tailor your RAID system configuration to meet your specific needs. Keep in mind that when dealing with striped arrays, a larger stripe block size typically benefits arrays that tend to receive more random/smaller I/O requests.
SuperTrak66™ User's Manual Chapter 6 One solution is to create two (2) mirroring (RAID Level 1) arrays using four (4) drives (2 drives per array). Array 1 can be used for the bootable system files. Array 2 can be used for the user or data files. With SuperTrak66, Array 1 would consist of drives 1 and 3, while Array 2 would use drives 2 and 4. Such a mirroring array architecture effectively boosts the performance of each array as well as providing data redundant data storage.
SuperTrak66™ User's Manual Chapter 6 Largest Storage Capacity Required In the event that the largest capacity possible is required, one of two possible configurations are suggested: 1) Spanning - This method effectively takes advantage of the total capacity of all attached drives. It essentially links all drives together to form one large drive regardless of the size of any individual drive (i.e. a 14.0GB drive and a 16.8GB drive will yield a 30.8GB storage array).
SuperTrak66™ User's Manual Chapter 6 Mirroring (RAID 1) Mirroring is a widely-used method of fault tolerance. Mirroring exactly duplicates the content of one drive on to the other drive for every write operation. If either drive fails, the array continues to function using the remaining working drive. This also allows for time to "hot" swap the failed drive and rebuild data on to a replacement drive without downtime (the RAID system can also invoke a "hot" spare drive, if available).
SuperTrak66™ User's Manual Chapter 6 random writes (such as e-mail file servers, for example). For larger writes or sequential writes, the performance is still fairly fast. Because only one drive in the array stores redundant data, the cost per megabyte of a level 3 array is fairly low. RAID 3 requires hardware support for most efficient operation such as the processor employed by SuperTrak66 because of parity calculation.
SuperTrak66™ User's Manual 6.3 Chapter 6 RAID Management & Operation This segment covers issues pertaining to general RAID system management, operation, and terminology. Critical & Offline Arrays A fault tolerant array goes "critical" when a drive is removed or fails. Due to the fault tolerance of the array, the data is still available and online. However, once the array goes critical, the array has lost its fault tolerance, and performance may be adversely affected.
SuperTrak66™ User's Manual 6.4 Chapter 6 Configuration Ideas This part of the chapter covers additional ideas which are helpful to bear in mind while considering RAID configurations. Fault Tolerance Hard drives aren’t the only things that can fail in a server room full of equipment, PCs, hard drives, cables, connections, and power supplies. There are literally hundreds of things that could go wrong on any given day.
SuperTrak66™ User's Manual Chapter 7 Troubleshooting This chapter provides information on how to interpret error conditions as reported by the SuperTrak66. This includes buzzer alarms, LED display codes, SuperTrak BIOS Error Messages, and Installation & Runtime Problems. The information contained here covers the most common error conditions that occur with SuperTrak66 installations. 7.1 Buzzer Alarms Audible alarm indicators are triggered by various error events.
SuperTrak66™ User's Manual 7.2 Chapter 7 LED Display Codes LED displays appear on the backplane of the SuperTrak66 controller. NOTE: The LEDs on the backplane of the SuperTrak66 controller go through various patterns throughout the power-on and initialization process. However, only three different conditions remain constant. Event: LEDs on the card backplane turn on a few seconds after system power-on and show a pattern of ON-OFF-OFF-ON (1001).
SuperTrak66™ User's Manual 7.3 Chapter 7 SuperTrak66 BIOS Error Messages On bootup, the SuperTrak66 BIOS will initialize. Should an error be detected, the following messages will appear on screen and the bootup process halted. Message: Cause: No Array is defined… Either no drives are detected, or the drives detected are not assigned to an array. The SuperTrak66 BIOS only provides int 13h support for defined arrays.
SuperTrak66™ User's Manual 7.4 Chapter 7 Installation & Runtime Problems This segment covers certain problems which may be encountered during SuperTrak66 installation, configuration and run-time. Event: SuperTrak66 BIOS does not show up Cause: Being fully PnP compatible, the SuperTrak66 controller card offers no means of overriding the assigned memory address at which the BIOS will appear. It is entirely dependent upon the system BIOS being able to properly allocate a memory address resource for it.
SuperTrak66™ User's Manual Appendix A Technology Background Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple hard drives to be combined together to form one large logical drive or “array.” As far as the operating system is concerned, the array represents a single storage device, and treats it as such. The RAID software and/or controller handles all of the individual drives on its own.
SuperTrak66™ User's Manual Appendix A RAID 0 (Striping) Figure A1: RAID 0 striping interleaves data across multiple drives A-2
SuperTrak66™ User's Manual Appendix A Mirroring (RAID 1) When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first.
SuperTrak66™ User's Manual Appendix A Striping/Mirror (RAID 0+1) Striping/mirroring combines both of the previous array types. It can increase performance by reading and writing data in parallel while protecting data with duplication. A minimum of four drives are needed for striping/mirroring to be installed. With a four-drive disk array, two drives are striped together, and a second pair of striped drives are used to mirror the first pair of striped drives.
SuperTrak66™ User's Manual Appendix A Block Striping with Parity Drive (RAID 3) RAID level 3 organizes data across the physical drives of the array, and stores parity information on to a drive dedicated to this purpose. This organization allows increased performance by accessing multiple drives simultaneously for each operation, as well as fault tolerance by providing parity data.
SuperTrak66™ User's Manual Appendix A Figure A4: RAID 3 multiple drives stripe data w/ one dedicated parity drive A-6
SuperTrak66™ User's Manual Appendix A Block and Parity Striping (RAID 5) RAID 5 is similar to RAID 3 as described above except that the parity data is rotated across the physical drives along with the block data. Having the parity data striped across all the physical drives in this manner removes the random write performance bottleneck of RAID 3. The total capacity of a RAID 5 array is calculated the same as a RAID 3 array.
SuperTrak66™ User's Manual Appendix A Spanning In a Spanning array, the disk array capacity is equal to the sum of all drives, even if the drives are of different capacities. Spanning stores data onto a drive until it is completely filled, then proceeds to store data on to the next drive in the array . There are no performance or fault tolerance array features in this type of array. When a disk member fails, the entire array is offline.
SuperTrak66™ User's Manual Appendix A I2O technology I2O, which stands for Intelligent Input/Output, addresses one of the weakest links in turning today’s PCs into servers: degraded CPU performance due to heavy I/O processing. By offloading much of the I/O workload to the SuperTrak66 controller card processor, the I2O architecture frees the system CPU from the many low-level requests involved in RAID operations.
SuperTrak66™ User's Manual Appendix A NOTES A-10
SuperTrak66™ User's Manual Appendix B SuperTrak66 Technical Specifications Performance-Related Features • True hardware-based RAID • Single IRQ per RAID I/O • Intelligent cache dynamically configures itself • Support for up to 128MB (minimum of 8MB required) of EDO RAM in one 72 pin SIMM socket • Microprocessor offloads tasks to reduce system CPU utilization • User-configurable cache parameters for each array: dirty threshold, write policy, read ahead policy and flush policy • User-configurable RAID strip
SuperTrak66™ User's Manual Appendix B O/S support • Windows NT 4.0+ Monitoring tools • Monitoring utilities for Windows NT • Remote monitor capable through Internet or LAN • Notification of problems through email • Monitors temperature, power and fan operation of enclosures, as well as status of drives and array • Enclosure LEDs give drive and array status Physical & environmental • SuperTrak66 card size: 12” x 4.75” (30.5cm x 12.
SuperTrak66™ User's Manual Appendix C Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation. Pre-Installation (Speed, Device Types, Capacity, Cabling) Q: What kind of hard drives can I use for a SuperTrak66 array? A: You can use any Ultra ATA/66, Ultra ATA/33, or EIDE hard drive(s) to create arrays on the SuperTrak66.
SuperTrak66™ User's Manual Appendix C Drive Issues Q: Can I add a drive to a SuperTrak66 RAID array via hot-swap and dynamically adjust the array size/configuration? A: No. The SuperTrak66 system does not support dynamically adjustable RAID size/configurations. Q: Can I take a set of drives which make up an array created on one SuperTrak66 server and move it to another SuperTrak66 server? A: Yes. All SuperTrak66 servers read the arrays the same way.
SuperTrak66™ User's Manual Appendix C Installation Issues (NT, I2O Drivers, Drive Capacity, Booting, IRQ Settings) Q: Why doesn’t Windows NT see my SuperTrak66 controller? A: You need to install the Windows NT I2O drivers to be able to see the card and the attached drives (arrays). Q: Why are some drives recognized by the SuperTrak66 Array Setup utilities with only partial capacity? A: Some hard drive models are shipped with a jumper that reduces the addressable capacity of the drive.
SuperTrak66™ User's Manual Appendix C Q: How can I change the IRQ setting for the SuperTrak66 controller? A: The SuperTrak66 controller is fully PCI PnP. This means all the resources that it uses are assigned by the PCI BIOS on the motherboard. While SuperTrak66 supports the IRQ sharing feature, this will only work if all the PCI devices used support it.
SuperTrak66™ User's Manual Appendix C Q: How can I be sure that write-back cache has flushed before I reboot after partitioning and formatting an array? A: A cache flush is always triggered immediately following any write from the int 13h BIOS. This level of array support is what FDISK and FORMAT use to access the drive from MSDOS. With no delay in the write operation, there is no cached data waiting to be written.
SuperTrak66™ User's Manual Appendix C NOTES C-6
SuperTrak66™ User's Manual Appendix D Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SuperTrak66™ User's Manual Appendix D European Tech Support E-mail Support Fax Technical Support Phone Tec hnical Support If you wish to write us for support: support@promise.nl +31 (0) 40 256 94 63 Attention: Technical Support +31 (0) 40 256 94 61 8:30 -5:00pm The Netherlands Time Promise Technology Europe B.V. Attn: Technical Support 1European Buisness Centre, Unit 1.
SuperTrak66™ User's Manual Appendix D D-3
SuperTrak66™ User's Manual Appendix E Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for one (1) year from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
SuperTrak66™ User's Manual Appendix E Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of w
SuperTrak66™ User's Manual Appendix F Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • • • • • Product model and serial number (required); Return shipping address; Daytime phone number; Description of the problem; Copy of the ori ginal purchase invoice.
SuperTrak66™ User's Manual Appendix F Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
SuperTrak66™ User's Manual Appendix G Glossary of Terms API Application Programming Interface: A software layer which provides a common method of accessing several types of hardware or other software that it supports. APIs reduce the technical expertise needed for applications to be able to support a wide array of hardware devices and software packages directly. array As used in RAID, an array consists of one or more hard drives which are logically combined to form a single storage drive.
SuperTrak66™ User's Manual Appendix G cache A method of enhancing disk system performance by reducing and advancing physical drive accesses in an intelligent manner, by temporarily storing disk data in local RAM. Subsequent access to cached data is then fetched from RAM which is much faster than accessing the physical media. Using cache memory, systems can provide read ahead caching where more data is brought into cache memory than was requested by the O/S during a particular access.
SuperTrak66™ User's Manual Appendix G EIDE Enhanced Integrated Device Electronics: An I/O data bus model used by ATA and ATAPI devices. This model is superior to IDE allowing the addition of larger capacity devices through LBA addressing, and better performance through faster PIO and DMA data transfer specificat ions. flash A term used loosely to describe the ability to upload and download memory images to/from NVRAM in order to update some type of system software.
SuperTrak66™ User's Manual Appendix G IxWorks An O/S built for dedicated processors. In the case of SuperTrak, IxWorks uses an I2O message frame architecture and i960 microprocessor. JBOD Just a Bunch Of Drives: Another term describing the spanning type of RAID arrays. KB Kilobyte: 1,024 bytes. commonly mistaken for 1,000 which is incorrect. 1,024 is derived from the base 2 (binary) numbering system.
SuperTrak66™ User's Manual parity Appendix G A mechanism for making the sum of two binary digits (bits) equal to a pre-specified digit. Such a system may use "even parity," in which case the sum is made even, or "odd parity," in which the sum is made odd. As an example if we had two pieces of data, ‘A = 4’ and ‘B = 6’, parity data would be defined as A+B = 10. In RAID 3 or 5 applications, such parity data can be used to reconstruct corrupt or missing data from a failed drive.
SuperTrak66™ User's Manual Appendix G ROM Read Only Memory: A type of memory which is commonly adapted to computer systems in order to hold crucial data or programming code. Such information is critical to booting and/or operating the system’s basic functions. ROM is read-only which means that the system may read information in from the memory and begin to use it, but cannot modify or erase the information.
SuperTrak66™ User's Manual Appendix H INDEX Bootable Array Assigning ................................28 Buzzer Alarms ..........................109 A Administration Assigning user rights ................75 Password protection.................76 Arrays Administration of ...................... 41 Bootable........................... 15, 28 Creating .16, 22, 24, 26, 27, 44, 79 Critical & Offline .....................107 Deleting.................. 16, 29, 45, 89 Deleting drives .........................
SuperTrak66™ User's Manual Appendix H H Using new drives in,..................24 Hard drives.....................See Arrays Assignment of, .. 21, 24, 25, 26, 27, 86 Hot Spare ................103, 105, 108 Hot Spare ................................28 Hot Swap .............................. 105 Installation .................................8 Model info................................86 View Assignment of, .................21 Viewing ........................47, 85, 86 Hardware Cables ......................
SuperTrak66™ User's Manual Appendix H Quick install ..............................7 SuperCheck.............................33 TCP/IP ......................................9 Spanning....................................27 Assigning drives to, ..................27 Status Bar ..................................51 Stripe Block Size..... See Block Size SuperBuild.......................See BIOS SuperCheck................................31 Adding users .......... 40, 43, 65, 74 Array info..........................
SuperTrak66™ User's Manual Appendix H P/N: C6101ST66000000 NOTES H-4
