User manual

Chapter 4: Troubleshooting
29
Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
• Product model and serial number (required)
• Return shipping address
• Daytime phone number
• Description of the problem
• Copy of the original purchase invoice
The technician will assist you in determining whether the product requires
repair. If the product needs repair, the Technical Support Department will
issue an RMA (Return Merchandise Authorization) number.
Return ONLY the specific product covered by the warranty (do not ship
cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:
USA and Canada: Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
1745 McCandless Drive
Milpitas, CA 95035
Other Countries: Return the product to your dealer or
retailer.
Contact them for instructions before
shipping the product.
You must follow the packaging guidelines for returning products:
• Use the original shipping carton and packaging
• Include a summary of the product’s problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to
Promise. Note that damage incurred due to improper transport or packaging
is not covered under the Limited Warranty.