Use and Care Manual

22
Troubleshooting
WARNING: Never use a defective appliance. Always switch off the appliance and disconnect it from the outlet or
remove the battery before you start to troubleshoot.
Fault
Possible Cause(s)
Solution
The vacuum will not turn on.
The plug is not connected to the
electrical wall outlet or the
appliance is not switched to the
“on” position.
Insert the plug into an electrical
wall outlet and flip the “on/off”
switch to the “on” position. See
section “Vacuum Cleaning.”
Electrical wall socket does not
carry current.
Test the vacuum cleaner on
another outlet that you are sure is
carrying current.
The power cord is damaged.
Replace with a new cord by an
authorized service center or
professional technician.
Suction power is low.
The bag or filter is full or
clogged.
Change or clean the bag/filter
The power nozzle, attachment
wand, or suction hose is clogged.
Remove the debris that is causing
the clog. If necessary, use a long
wooden stick (e.g. a broomstick)
or coat hanger to do this.
The bag or filter is installed
incorrectly.
Remove the bag and filter and
reinstall; making sure these are
correctly put into place when
reinstalling.
The tool attachment being used
does not work properly on the
surface you are vacuuming.
Attach the appropriate tool for the
surface you are vacuuming. See
page 14.
Dirty filter(s).
Change/clean the filter(s). See
page 19.
The vacuum makes unusual
noises, or is louder than usual.
The power nozzle, attachment
wand, suction hose, or filters are
clogged.
Remove any clogs. If necessary,
use a long wooden stick (e.g. a
broomstick) or coat hanger to do
this.