Use and Care Manual

27
LIMITED WARRANTY
When registered, Prolux warranties this product’s motor free from defects in material and
workmanship for three (3) years on the motor, and one (1) year on the body of the cleaner, free
from manufacturer defects in material and workmanship from the original date of purchase,
when utilized for normal use.
What is Not Covered by the Prolux Warranty - Warranty Exclusions:
This limited warranty does not extend to and expressly excludes:
1. Normal wear and tear and/or replacement attachments or accessories, including, without
limitation, hose, wand, powerhead, and other attachments to the cleaner.
2. Damage or burnout of the cleaner’s body or motor resulting from failure to clear a blockage
occurring during the normal course of use.
3. Loss or damage to the cleaner body resulting from conditions beyond the control of Prolux
including without limitation, misuse, accidents, abuse, neglect, negligence from the customer,
overuse beyond capacity of the cleaner, or unauthorized modification and/or alteration.
4. Loss or damage to the cleaner resulting from failure to follow the required maintenance
schedule, or failure to use the cleaner in accordance with written instructions from Prolux,
guidelines or the terms of its Owner’s Manual.
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, please contact the authorized PROLUX dealer you purchased the unit from.
Non-durable parts including, without limitation, pads, cords, switches, which normally require
replacement, are specifically excluded from the warranty. This warranty is limited solely to the
cost of the repair or replacement of the unit at the option of Prolux. This warranty does not cover
normal wear of parts and does not apply to any unit that has been tampered (by an unauthorized
user) with or used for commercial purposes unless the unit is a commercial model. This limited
warranty does not cover damage caused by shipping damage, misuse, abuse, negligent handling,
or damage due to faulty packaging or mishandling in transit.
This warranty is extended to the original purchaser of the unit only and is not transferable.
*IMPORTANT: Before sending the unit back for warranty work, contact your authorized
PROLUX retailer you bought the unit from first. Unauthorized warranty claims may be sent
back.
Authorized Warranty claims: PROLUX shall be responsible for all parts, labor, and shipping if the
item is registered. If the item is NOT registered Prolux shall be responsible for the parts and labor
of the repair and the customer shall be responsible for ALL shipping charges to AND from the
Prolux service center. Prolux is constantly striving to improve our products. Therefore, the
specifications contained herein are subject to change without notice.
Rev. 10/23