Use and Care Manual

24
Frequently Asked Questions
1. Why is my vacuum not picking up?
• Vacuum dirt bin is full. Check the dirt bin capacity and empty if needed.
• Clog in the hose or attachment. Remove the hose from the vacuum. Separate the hose
from the attachment. Check for clog. If a clog is found using compressed air at a low
pressure is the ideal means of removal.
• Clogged filter does not allow proper airflow. Remove and clean your filter by lightly
tapping on the edge of a garbage can (preferably outdoors). You may also use
compressed air at a low pressure.
2. Why is my vacuum not turning on?
• Check if the power cord is fully inserted into the wall outlet and if the outlet has power.
• Make sure the ON/OFF button has been fully engaged.
3. Why is my vacuum getting hot?
• The vacuum bin is full. Check bin capacity and empty if needed.
• Clog in the hose or attachment. Remove the hose from the vacuum. Separate the hose
from the attachment. Check for clog. If a clog is found using compressed air at a low
pressure is the ideal means of removal.
• Clogged filter does not allow proper airflow. Remove and clean your filter by lightly
tapping on the edge of a garbage can (preferably outdoors). You may also use
compressed air at a low pressure.
4. How often should I replace the vacuum filters?
• 3-12 months depending on use and the amount of dirt/dust in your area. Most people will
need replacement filters around 6 months, but if you live in an exceptionally dusty
environment or have multiple pets you will want to change them more frequently.
5. Where do I purchase replacement filters and parts?
• www.proluxcleaners.com
6. I need help with something regarding this vacuum, who do I contact?
• [e-mail]
7. Is this vacuum wet pick up capable?
• No. This model is dry pick only, so always make sure your pet or the area you’re
cleaning is dry.