Warranty

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The power cord is damaged on the
shampooer or your vacuum
cleaner.
Replace with a new cord by an
authorized service center or
professional technician.
Suction power is low/no water is
extracting from your floors.
There is a clog in your vacuum.
Check your vacuum for clogs.
Refer to your vacuum owners
manual.
The shampooer nozzle, telescopic
wand or suction hose is clogged.
Remove the debris that is causing
the clog. If necessary, use a long
wooden stick (e.g. a broomstick) or
coat hanger to do this.
Dirty filter(s) in your vacuum
cleaner.
Refer to your vacuum owners
manual.
The vacuum and or shampooer
makes unusual noises, or is louder
than usual.
The shampooer nozzle, telescopic
wand, suction hose, or vacuum
cleaner is clogged.
Remove any clogs. If necessary,
use a long wooden stick (e.g. a
broomstick) or coat hanger to do
this. Also refer to your vacuum
owners manual.
Troubleshooting for the spinning brush-roll on the shampooer–
Problem – Brush-roll does not spin (motor does not turn on inside the shampooer).
Solution – Please follow all the steps below and try again:
a. Unplug the power cord from the vacuum cleaner, count 20 seconds and plug back in.
b. Unplug the power cord from the vacuum and then make sure the brush-roll can roll freely and nothing is
obstructing it.
c. Make sure power cord is firmly “pressed” into power outlet on the front of your vacuum canister.
d. On the hose handle, there is an on/off switch. Make sure that it is turned to the “on” position.
Problem – electric motor inside the unit turns on, but brush-roll does not spin.
Solution – Most likely a large object may have been vacuumed up, jammed the brush-roll and broke the belt. Check for
obstructions, remove and try again. If the belt is broken, contact your authorized Prolux dealer, for repairs.
Problem – electric power nozzle cuts in and out as you vacuum back and forth.
Solution – There are several connections to get power to the power nozzle, they are: 1) the hose & 2) the canister. Make
sure the cord coming from the shampooer is firmly connected the hose handle, and the cord coming from the hose handle
is firmly connected to the vacuum canister. If you have traced the ‘cutting out’ problem to one of these areas and they
are firmly connected, then when the shampooer and vacuum are unplugged from the wall, you may take a pair of
needle-nose pliers and slightly bend the male terminal out so it has a better connection.