Use and Care Manual

A short time later the motor burns out. The Lifetime warranty would not apply, as
this would be “misuse”. However, in this case the user would contact
[e-mail] and they would sell them a new motor (and provide
a discount to the user).
7. When there is warranty work needing to be done, the original owner shall file a claim by
sending an email to [e-mail]. The customer will need to provide the
original purchase date or order number, images of the issue and a detailed description of
the problem. For valid Lifetime warranty claims the Prolux Customer Service department
(or authorized service center) shall determine what parts to send and send those to the
customer, along with a detailed video of how to install the part. In the event sending a
part cannot repair the issue, then the Prolux Customer Service department may request
the vacuum to be sent in for repair by an authorized Prolux technician. In either case,
Prolux shall be responsible for all costs including parts, labor and all shipping charges.
There shall be no charge to the customer for valid Lifetime warranty claims.
8. Product Discontinuation – No product stays in production forever. In the event that the
original owner registers their warranty and Prolux discontinues making this product,
Prolux shall notify the original owner via email that the product will be discontinued
(giving the original owner time to stock up on any parts). IF the original owner needs
warranty work AFTER the product is not in production anymore AND Prolux cannot
provide original or similar parts, then Prolux shall provide a credit or refund (see table
below). Prolux at their option may require the customer to ship back the vacuum for a
credit or refund (Prolux shall provide the prepaid shipping label) before credit or refund
is issued.
Years since original purchase % of purchase price to be credited or refunded
0 to 1
90%
1 to 2
80%
2 to 3
70%
3 to 4
60%
4 to 5
50%
5 to 6
40%
6 to 7
30%
7 to 8
20%
8 to 9
10%
10 years and on
0%
9. Prolux Rebuild Program – As your vacuum gets older, nothing may be wrong with it and
it still runs, but not as good as it used to. This does not qualify the vacuum for any
warranty issues but it does qualify for our Prolux Rebuild Program. This program is
cheaper than buying new and allows you to ship your vacuum back to Prolux to be rebuilt
to like new condition. If you want to take advantage of this program, send an email to
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