Use and Care Manual

https://proluxcleaners.com/pages/warranty
The reason Prolux does this is 1) To know who the original owner is and 2) The #1 killer
of vacuums and cleaning appliances is dirty filters, bags, water separator, or brushroll,
which then in turn overheats the motor. By registering your warranty with your email
address, you will automatically get maintenance notifications when its time to maintain
your vacuum. For example, if its time to replace your filter or clean your brushroll, you
will get an automatic email reminder (with a coupon). The original owner never needs to
buy anything to qualify for their lifetime warranty but they do need to register for the
warranty to get maintenance reminders.
2. The Lifetime warranty of this product only applies to the original owner and is not
transferable.
3. If the original owner does not register for the warranty, then the warranty period will
automatically be set at 61 days from purchase date.
4. Warranty Registration - If the original owner DOES NOT register for the warranty within
61 days of purchase, after 61 days has passed and this product then needs warranty work,
the original owner will be required to pay for all parts and shipping costs of the claim.
After a Prolux technician does the repair and inspects this product to be of appropriate
quality, the original owner will be given the chance after said repair(s) to then register for
the warranty a 2
nd
time. At this time if the customer chooses to register the Lifetime
warranty will then apply going forward.
5. When used for commercial use, this vacuum will only come with a 1-year warranty and
the Lifetime Warranty shall not apply.
6. The Lifetime warranty shall not apply to defective parts failing because of misuse,
neglect, accidents, abuse, or failure to perform maintenance. The Lifetime warranty is
designed to apply to normal use of this product. Below are 3 possible examples of where
the Lifetime warranty would not apply:
a. Example 1 – After filling up the water bowl with water, the user walks to the
vacuum and accidentally drops the water bowl on the floor and the water bowl
cracks. This would not be covered by the warranty, as it is an “accident”.
However, in this case the user would contact [e-mail] and
they would sell them a new water bowl (and provide a discount to the user).
b. Example 2 – 1 year after purchasing the vacuum, the user gets an email that its
time to perform maintenance. As part of that email they are instructed to clean
any hair and carpet fiber from around the brushroll. They ignore the email and do
not clean their brushroll. Over time, more buildup occurs around the brushroll and
the power nozzle motor over heats and burns up. The Lifetime warranty would
not apply, as this would be “failure to perform maintenance”. However, in this
case the user would contact [e-mail] and they would sell
them a new power nozzle motor (and provide a discount to the user).
c. Example 3 – The user vacuums up a toothbrush, which causes a restriction in the
hose, and as a result a clog occurs. The user notices the loss of suction and the
vacuum seems to be running hot. Ignoring that, they continue to vacuum anyway.
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