Use and Care Manual

TROUBLESHOOTING FOR ELECTRIC POWER NOZZLE
Problem – electric power nozzle does not power up (motor does not turn on in power nozzle).
Solution – Please follow all the steps below and try again:
a. Unplug cord from power nozzle on hose, count 20 seconds and plug back in.
b. Make sure the brush roll can roll freely and nothing is obstructing it.
c. Make sure hose is firmly “snapped” into canister.
d. Make sure main electrical wand is firmly “snapped” all the way to the hose.
e. Make sure main electrical wand is firmly “snapped” all the way into the power nozzle.
f. For models with reset button, firmly press the reset button on the electric power nozzle.
g. Make sure the “On/Off” switch on the hose is in the “On” position.
h. Make sure the “On/Off” button on the power nozzle is in the “On” position.
If you plug the power nozzle directly into the hose and it turns on (but won’t turn on with main wand attached,) then
you know the main wand is defective or a connection needs adjusting (see last problem below).
Problem – electric power nozzle turns on, but brush roll does not spin.
Solution – Most likely a large object may have been vacuumed up, jammed the brush roll and broke the belt.
Remove bottom plate of the power nozzle, check or replace the belt, remove the obstruction, and try again.
Problem – electric power nozzle cuts in and out as when vacuuming back and forth.
Solution – There are several connections to get power to the power nozzle, they are: 1) the hose and canister, 2) the
hose and main wand and 3) the main wand and power head. Make sure each of these is firmly connected. If you have
traced the ‘cutting out’ problem to one of these areas and they are firmly connected, then when the vacuum is
unplugged from the wall, you may take a pair of needle-nose pliers and slightly bend the male terminal out so it has
a better connection.
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