Full Product Manual
Troubleshooting
WARNING: Never use a defective appliance. Always switch off the appliance and disconnect it from the outlet or
remove the battery before you start to troubleshoot.
Fault
Possible Cause(s)
Solution
The vacuum will not turn on.
The battery is not charged.
Make sure the battery is fully
charged by plugging the battery
into the charger, then plug the
charger into your wall outlet and
keep the battery plugged into the
charger until the charger light turns
Green.
The battery is not fully inserted
into the vacuum.
Make sure to insert the battery into
the vacuum, making sure the raised
center channel of the battery aligns
with the notch inside the battery
compartment of the vacuum. Place
battery all the way down into the
vacuum and press firmly until top
of battery is flush with the top of
the battery compartment.
Switch is in the “off” position.
Turn the on/off switch to the “on”
position.
Suction power is low.
The Dust/Dirt bin is full or
clogged.
Empty/clean the Dust/Dirt bin.
The telescopic wand or suction
hose is clogged.
Remove the debris that is causing
the clog. If necessary, use a long
wooden stick (e.g. a broomstick)
or coat hanger to do this.
The Dirt/Dust container is
installed incorrectly.
Remove the Dirt/Dust container
and reinstall; making sure the
container is locked into place
when reinstalling.
The “carpet/hard floor” switch (Fig
7) is in the wrong position for the
particular type of floor.
Set the “carpet/hard floor” switch
to the correct position for the
particular type of floor.
The tool attachment being used
does not work properly on the
surface you are vacuuming.
Attach the appropriate tool for the
surface you are vacuuming. See
page 10.
Dirty filter(s).
Change/clean the filter(s). See
page 17.
The vacuum makes unusual
noises, or is louder than usual.
The power nozzle, attachment
wand, suction hose, or filters are
clogged.
Remove any clogs. If necessary,
use a long wooden stick (e.g. a
broomstick) or coat hanger to do
this.
FIVE (5) YEAR LIMITED WARRANTY
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