User Manual

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I can’t record video or pictures on the camera (for motion or sound alerts).
+ Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side of the parent
monitor.
+ Make sure auto-record is set to on and a motion or sound alert is set.
I can’t record video or pictures on my phone/tablet.
+ Make sure your phone/tablet has enough available memory to record video or pictures.
My video feed is frozen.
+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the camera home
screen and reload that camera again.
+ Close the App and re-open.
I can’t pan/tilt the camera from my phone or tablet.
+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the camera by
swiping on the screen left/right or up/down. Zoom the camera by pinching the screen where you want to zoom.
+ Make sure the camera is moving freely. In certain positions, the camera might bump into the stand neck. If the
neck is in the way, pan or tilt the camera in the other direction so that you have a free range of movement.
The App is frozen.
+ Force close the App on your phone or tablet. Then re-open it.
I can’t hear sounds from baby’s room.
+ Make sure the volume on your phone or tablet is turned up.
+ Make sure sound is turned on in the camera view screen.
+ Make sure the microphone on the camera is not blocked. The microphone is just below the lens.
The lullabies/sounds aren’t playing.
+ If you have multiple cameras, make sure you’ve chosen the one you want the lullabies to play on before you start
the lullaby. Go to the Home screen and choose the camera you want. Then go to Settings, then Lullabies and
select an option to play.
The temperature alerts don’t work.
+ Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard in the US) or
Celsius (standard outside the US). To switch your temperature preference, go to Settings > Temperature alert.
+ Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure your baby’s room
does not get below 68 degrees Fahrenheit, set the Low Temperature Alert to 68. If you want to make sure your
baby’s room doesn’t get above a certain temperature, set the High Temperature alert to that temperature.
Troubleshooting