Warranty

"Lifetime Warranty"
"Lifetime Warranty" Information for Models:
EMS-PT30C
EMS-PT50C
SSP-30
SSP-50
EMS-HW50C
EMS-HW30C
EMS-LCHW-30
EMS-LCHW-50
PII offers a 100% Lifetime Warranty on materials and workmanship for your Electrical Management
System (EMS) or Smart Surge Protector (SSP) products. Products must be properly installed according to
PII’s “Installation and Maintenance Procedures” (see below).
Our EMS and SSP protection products boast the best warranty and customer service in the industry and
we offer free 7 days a week technical support for our customers. Customer Lifetime Warranty starts the
moment you purchase our product and must correspond directly with PII to take advantage of the
Lifetime Warranty. Please do not contact the “Seller” of the product, they are not responsible for and
are not eligible for the Lifetime Warranty offered by PII. If an EMS or SSP product is damaged by
“Unforeseeable Circumstances” (see below) we will repair and replace components, however, new parts
or components will be supplied by PII at manufacturer’s cost.
An estimate will be provided to customer prior to start of work or repairs on product. If we are unable to
repair your product we will replace it with a reconditioned unit for a nominal fee or offer you a
“preferred customer” discount on a brand new product. Models ending with a “B” suffix, pre-date our
lifetime warranty and therefore are not covered, however, you are entitled to a special discount through
our “preferred customer” program.
The non-transferable Lifetime Warranty protects the original owner and specifically covers the
“internal” electronic and electrical componentry and not the “external” components such as plugs and
receptacles, these areas are the owner’s responsibility. The warranty does not extend to EMS or SSP
protection products that have been damaged or made defective as a result of an accident, misuse,
negligence or inadequate installation or application.
The Lifetime Warranty is exclusive to PII and covers only products purchased from an authorized dealer,
retailer or seller and does not cover misused products. For EMS HW (hard wired) products, warranty
does not cover un-authorized labor and our technical support will be available by phone to assist in
diagnosing and directing the replacement of appropriate components.