System information

Caller “CanDial” setting is set to false
Caller tb_users.enabledprefixes not match (‘*’ allow all numbers)
Check if other traffic sender has the same ip/techprefix (caller mismatch)
Routing
direction and time don’t match a routing pattern
no active device or simpacket from the selected pattern priority list
Called device/gateway checks
Called gateway(s) is not enabled, not active, temporaydisabled, allowedpartners don’t match or any other problem
Called gateway onlytestcalls not match
Called gateway enabledprefixes not match (‘*’ allow all numbers)
Called gateway blockprefixes match
Called device filtering option doesn’t allow blacklisted number level (if the incoming number is blacklisted)
gateway has testprefix but does not match
Called simpacket check (only for gsm directions)
Packet is not enabled
Caller is not listed in allowedpartners
packets.waitaftercall second not elapsed since last call
packets.filtering. blacklist/whitelist restriction (filtering option doesn’t allow blacklisted number level (if the incoming number is blacklisted))
Simcard check (only for gsm directions)
Called simcard(s) is not enabled, temporaydisabled, not ready, allowedpartners don’t match or any other problem
partner is not allowed on the simcard (allowedpartners)
the simcard is prepaid, but it doesn’t have enough credit
two subsequent calls cannot be routed to the same simcards (configurable)
there was a credit request or recharge in the simcard in the last minute
cannot request credit from prepaid card more than 5 times
maxmonthlyminutes,maxdailyminutes,maxallminutes, maxmonthlyminutespeak are reached
no report from the channel for more than 5 minutes (the gateway may have lost its network connection or power)
Routing priority order
If emergency number, than the defined emergency route has the biggest priority
Routing pattern priority (if two or more pattern overlap)
Routing pattern direction/time best match (if two or more pattern overlap)
Called gateway Globalabsolutepriority