System information

4.7.10. To-do ................................................................................................................................................................................................. 130
4.7.11. Notes ................................................................................................................................................................................................. 130
4.7.12. Holidays ............................................................................................................................................................................................ 130
4.7.13. Allocating numbers ........................................................................................................................................................................... 130
4.7.14. Scheduled tasks ................................................................................................................................................................................. 130
4.8. Gateway Configuration .............................................................................................................................................................................. 131
4.8.1. Phone Settings ..................................................................................................................................................................................... 131
4.8.2. Gateway Basic Settings ....................................................................................................................................................................... 132
4.8.3. Gateway Advanced Settings ............................................................................................................................................................... 133
4.8.4. Watchdog settings ............................................................................................................................................................................... 138
4.8.5. Other settings ...................................................................................................................................................................................... 139
4.8.6. Handling incoming calls from GSM network ..................................................................................................................................... 139
4.8.7. Operator friendly gsm termination...................................................................................................................................................... 140
4.8.8. How to setup a gateway behind a NAT .............................................................................................................................................. 141
4.9. Call Center ................................................................................................................................................................................................. 142
4.9.1. Users ................................................................................................................................................................................................... 142
4.9.2. Campaigns........................................................................................................................................................................................... 142
4.9.3. Scripts ................................................................................................................................................................................................. 143
4.9.4. GUI Designer ...................................................................................................................................................................................... 147
4.9.5. Quotas ................................................................................................................................................................................................. 148
4.9.6. Presentations ....................................................................................................................................................................................... 149
4.9.7. Checklist ............................................................................................................................................................................................. 149
4.9.8. Clients ................................................................................................................................................................................................. 149
4.9.9. Campaign Clients ................................................................................................................................................................................ 150
4.9.10. Campaign and global settings ........................................................................................................................................................... 151
4.9.11. Predictive dialer ................................................................................................................................................................................ 153
4.9.12. Outgoing callback ............................................................................................................................................................................. 154
4.9.13. Incoming calls ................................................................................................................................................................................... 154
4.9.14. Keywords .......................................................................................................................................................................................... 156
4.10. MAgent .................................................................................................................................................................................................... 159
4.10.1. Login ................................................................................................................................................................................................. 159
4.10.2. Manual Call ....................................................................................................................................................................................... 160
4.10.3. Calls from database ........................................................................................................................................................................... 161
4.10.4. Automatic calls ................................................................................................................................................................................. 161