System information

Rtpsent and rtprec is 0 when media routing has failed (if we don’t route the media, or the terminating endpoint don’t send media info to us, the system will
set there values to 1, so this condition will be true)
All prices in the cdr records are calculated with VAT included!
4.3.14. Balance
Duration lists of several traffic types.
4.3.15. Callcenter Statistics
Statistics related to callcenter operations: Campaign and operator statistics.
StartTime: operator first login in MAgent in the current day
EndTime: operator last seen time in the current day
WorkTime: time when MAgent was running
ActiveTime: time when the operator is in “Automatic Call” form and not paused
OpWaitTime (WaitTime): the time elapsed from a new call request untill the first call connect. Smaller times represent more effectiveness. (the reason for
the predective dialer is to reduce this time to minimum). The value will be stored for each connected cdr record.
OpWorkTime (PTime): The time elapsed from hangup untill new call request. This will represent the time spent by the operator for data postprocessing.
Quick operators will have smaller opworktimes (but can be affected by the ammount of data to store) . The value will be stored for each connected cdr
record.
TotalWorktime: MAgent runtime in that day
ActiveWorktime: When the automatic dialing form is active and not in paused
Called: number of called clients
Completed: clients marked as completed. Useful for meassuring the operators effectiveness.
Invited: clients marked as invited. Useful for meassuring the operators effectiveness.
Recalls: clients marked as need recall
CDRC,SL,ASR,ACL: traditional statistics. More details here
.
4.3. Access
4.3.1. Users
This form (Users and devices) will allows to manage the users of the system (Endusers, SIP users, Administrators, Tech. Support users)
The most important user type is the endusers.These are usually registered on the server using the SIP protocol. They are allowed to call each-other usually for free
(presence and messaging is also enabled by default).
For high amount of inbound traffic, you should use a traffic sender user instead of an enduser (and use IP autheticaton instead of username/password based)
For outbound routing you will have to add SIP server or H323 gateway user type and set the routing properly.