System information

3.5.6. Saving recorded voice
Serverftpvoice: where to store recorded audio
Serverftpdailydir: set to true to create separate directory for recorded voices daily
Keeprecorded: days to keep voice records
Voicebackupdir: backup your recorded voices to this secondary location
Keepbackuprecorded: days to keep the voice backups
The voice recording option can be set for any user by checking the “Record” checkbox on the user configuration form in MManage.
Conversation will be saved in the directory specified by the “serverftpvoice” global config option.
A separate backup can be created in the directory specified by the “voicebackupdir” global config option.
Out of date recorded files can be deleted by setting the “keeprecorded” option accordingly (days to keep).
Recorded files can are compressed and encrypted by default.
On new server installation, make sure that the voice directory are accessible via ftp for the MManage (for listening on the “CDR Record” form). To make things easier it is preferable to
setup the ftp passwords the same as the database login.
3.5.7. Alternative backup deletion
You can define an alternative backup deletion method by the following values:
Deldbbackup: delete old backup files after this day elapsed
Dbbackupdir: delete from this directory and its subdirectories
You can automate backup cleanup by setting the following global config values:
Deldbbackup: days to keep (-1 disables cleenups)
Dbbackupdir: database backup directory
dbdelbackupdir1, dbdelbackupdir1, dbdelbackupdir3: database backup subdirectories
This feature is useful, when the database engine don’t have cleanup feature.
3.5.8. Disaster recovery
You must always have a working recovery plan.
Here is a template with dual server configuration:
if the application server fails (the server directly connected to the internet, with your public ip
1. call your ISP support to change the internet cable to the backup server, and when it will be available connect to the "backupserver" with the remote desktop "root" account
-on the backup server do the following:
2. enable the "mserver" service
3. launch the start batch file (from gk directory)
4. check the vservdebuglog and the MManage