System information

For simcards you can setup the VAT value in the Packet options (“VAT” editbox). If you set the “convertsimcredittonovat” global configuration options to
true, than sim credits will be automatically converted to net values. For examlpe after an automatic credit request, the credit value in the received messages
(SMS) will be automatically conveted to net values.
You should set up the appropiate VAT values for users too, wich will be taken in consideration during the billing process.
5.60. How the check your ASR (or ACD, SL, CDRC) for the traffic sender “A” in the last week.
1. In the date-time drop-down list, select the “Last Week” field
2. In the “Select Direction” form set the “Source” (left side) “Type” to traffic sender, and select “A” in the “Name” drop-down list (or type “A” manually)
3. Launch the “Basic Statisitcs” form under Monitoring.
4. Clear the “Group by” option (select the first “-“ line)
5. Make sure the ASR checkbox is checked
6. Click on (Re)Load
7. Depending on current server config and current load this query may take some time (on a usual configuration this will take 2 second)
5.61. How to add endusers (basic settings)
1. Go to MManage -> Users and device form, and select enduser type
1. Select an already existing user wich has the same caracteristics as the required new endusers
2. Hit “New User” and than accept the the copy from existing option (cloning)
3. Check at least the following fields: username, password, parent id, authorizaton type (usually username/password), prepaid/postpaid, billed user
4. Check other settings
5. Save
5.62. Basic callcenter tasks
1. Setup your server as for a normal sofswitch (routes)
2. Create campaigns
3. Add callcenter operators
4. Assign operators to campaigns
5. Add or import clients
6. Assign clients to campaigns
7. Add presentation locations
8. Setup global callcenter configurations
9. Operators now are ready to start there MAgent application
10. Check statistics
11. Print invitations
12. Use checklist when you are on presentations