System information

5.28. How to restart the server service
MManage->Administration->Server Console->Connect and send the „servicerst” command
5.29. How to restart the server box
-MManage->Administration->Server Console->Connect and send the „pcrst” command
-If you cannot connect with MManage, you can find a small program in the vclients directory named „serverrst” (usually at C:/Program Files/VCLIENTS/ serverrst.e
xe
-If these does’nt work, then the server has a serious problem. Follow the failovering plan and call the administrator
5.30. How to restart a GSM gateway
-MManage->Administration->Server Console->Connect and send the „client,XXX” command, where XXX is the gateway name or ip address. When
connected to the gateway, send the „pcrestart” command
-if this does not work, then try to connect with remote desktop to the required gateway
-if the gateway is unreachable, then the pc or the internet is down.
5.31. How are the incoming calls from the gsm network handled?
Depending from Gateway Configuration inccalls value.
(0=drop,1=hold a little then drop,2=auto forward,3=forward to server as forwardnum,4=forward to number requested by dtmf)
Check the Gateway Configuration for more details.
5.32. Routing test calls to a dedicated gateway
set the calledpriority to the techprefix of the traffic sender
calledpriority: all calls with the specified techprefix will prioritize this gateway (but other techprefixes can go to this gateway also)
testprefix: only the specified techprefix can go to that gateway (but the specified testprefix can go to other gateways also)
so if you want a dedicated gateway for a techprefix, then you have to set the calledpriority and a testprefix too
example:
update tb_users set calledpriority = '987', testprefix = '987' where username = 'TESTGW'
then all calls with techprefix 987 will go to TESTGW with high priority
in case when the TESTGW channels are not available, the calls can be routed to an other gateway
5.33. How to disable PIN request on GSM gateways
The easy way
Set up the pincode entry under the [gateway] or [phoneX] section with the valid pincode. The gateway service will remove the pincodes automatically.
The hard way