System information

a) Restart the server.
b) Call the administrator.
5.9. Calls in „routing” status
1. If all calls are in routing status, then restart the gateway.
2. If this behavior is specific only for some of the gateways, then check if you have enabled the voipgsmgw.exe and the vclientsrv.exe on the windows
firewall.
3. If enabling this programs on the firewall and restarting the service (stop.bat, start.bat) will not help, then do a software upgrade and restart the PC.
4. If still in routing mode, then call the administrator.
5.10. SIP caller cannot call
1. Check disconnect reasons in cdr record for that caller
2. Check username/password
3. Check credit (if prepaid user)
4. Check caller techrefix, and the routing settings for that techprefix
5.11. SIP called cannot be called
1. Check disconnect reasons in cdr record for that called
3. Check if username exists
4. Check if usergroup matches the caller usergroup
5. Check user firewall settings
5.12. No call on Gateway
1. Check gateway absolutepriority, priority, enabled, temporarilydisabled and allowedpartners
2. Check if the gateway is online and sims are registered
3. Check sim packet settings (allowedpartners)
4. Check the routing on that simcards
5.13. No call on SIM
1. Check if simcard is active
2. Check allowedpartners, absoluteprioritypartners, absolutepriority
3. Check sim packet settings, including min/max speechlengths
5.14. No voice (caller and called cannot hear each-other)
1. Check routertp settings for the caller and the called
2. Check called firewall and nat settings