System information

 Statistic generation: customer statistics, operator statistics, call related statistics, work time statistics, campaign statistics
 Campaign creation: supervisors can create a campaigns
 Invitation letter: customization, and automatic printing
 Report generation: Specific hourly, daily and weekly reports
1.2.6. Accounting
 ACD Features
 Unlimited accounts / Unlimited Extensions
 Automatic pincode generation
 Flexibile authentication (digest,IP,port,user,etc)
1.2.7. Routing
 Custom Routing Rules
 Multi-Carrier Support
 ACL
 Sophisticated configurations
 Load Balancing on available devices
 Rerouting
 Number rewriting (calling and called)
 Failowering (multiple levels)
 Least Cost Routing
 BRS -quality based routing
 Call Control Features (Maximum Talk Time, Max Ring Time)
 Call routing based on PLMN tariff packages
 Blacklist/White list filtering
 Time of Day Routing
 Direct Inward Dialing (DID)
 Route capacity
 Outbound Dial Map
 Speed Dial Numbers
 Auto call forwarding
 ANI Routing
 IP Blacklists
 Custom VoIP Providers
 Fraud detection tools
 Support for NAT traversal