System information

• Packet saver technology
1.2.4. IP Centrex
 Call Forward All/Busy/No Answer
 Caller ID
 RingGrouops
 Call Return
 Call Waiting
 Call Forking
 Call Hold/Retrieve
 Caller ID Block
 Selective Caller ID Blocking/Unblocking
 Speed Dial
 Direct Inward Dialing (DID)
 Three-Way Calling, Conference support
 Message Waiting Indicator
 Call transfer, Attended transfer, Unattended transfer
 IVR (all applications: call, callback, p2p, forward, etc)
 VoiceMail 2 Email
DTMF transcoding on server side
 Interactive Voice Response (IVR) supporting applications such as credit card and prepaid services
 Video
 Conference calls
 T.38 fax relay
 SMS relay
 SMS commands (callback, P2P)
 Web interface
1.2.5. Call Center
 Automatic Call Distribution: like simple automatic dialing, power dialing, predictive dialing, predictive intelligent dialing
 IVR
 Call Recoding: All calls can be recorded and stored
 Real time call check out: Supervisors can listen to the ongoing calls real time
 PBX Features: Call hold, call wait, call transfer, call forward (conditional and unconditional), call conference, CLIP, CLIR
 Customizable Scripts: script tree, with any number of branches, answers, and reason codes.
 Customizable IVR: Any number of language, any number of branches, voice and faxmail, call transfer to the operators