System information

2. By specifying a callbacknumber and setting the callbackhandling option.
3. Handling by the IVR
4. Make incoming campaigns
Incoming callers (clients) identity can be loaded from database when the call arrives. If the client data is not found, then can be added to database
automatically.
In the MAgent the call can be handled in the following ways:
1. Dropp all
2. Show in Manual Call
3. Show with client data
4. Show in “Auto Calls” with the actual script
The following config settings will be applied:
CampType:
0 or NULL=default
1=callcenter (OUT)
2=IVR (IN) -new numbers will not be requested from the server
3=Mixed -incoming calls can be received from ivr, but from dialer too
Callbackhandling:
0=dropp all
1=route to callbackroutenumber
2=route to free operators
3=route to free operators, and if not answered than route to callbackroutenumber
4=first to callbackroutenumber than to free operators
Callbacknumber:
"A" number for calls. For example the predective dialer will use this number
Callbackringtimeout:
ring timeout on callback (after than play ivr message if set)
defrecallmin ring timeout on callback (after than play ivr message if set) defrecallmin
callbackroutenumber:
number to be dialed on incoming calls when callbackhandling is 1,3 or 4
ivr_addmissingusers: -applicable on serverside ivr calls and in MAgent
0=no -default
1=add to client table
2=add to campaign client
addmissingusersto: -in wich campaign to add the incoming client
0=add to the current campaign (default)