System information

callbackivr: play special messgae (callback.wav) if no operator found or ring timeout expired
callbackhandling: 0=dropp calls, 1=forward to the same UA if exists, 2=forward to a free operator, 3=try to forward to a operator but on fail route to the
same UA, 4= forward to UA and if not exists than to a free operator , other=forward to the specified number
callbackautorecall: 1= schedule for recall if number is in campaign,0=don't recall automatically
defrecallmin: the callback date-time selector will appear with this default recall minue
maxrecallmin: max minute setting allowed for callbacks in MAgent
finishvoice: calls will be finished with this voice promt
mobileratio_X_Y: the percent of mobile calls between hours X and Y
presentationmode: if to show presentation choice in MAgent
recallonlyinsamecampaign: recalls allowed from other campaigns too
desireddropprate: optimal percent of calls wich cannot be assigned to operators (-1: disable, -2: dynamic)
maxcallsperminute: max new call attempts/minute (-1: disable, -2: dynamic)
maxcallatonce: max call launch/branch (used for additonal checking)
statival: statistics recalculation interval in sec (-2: dynamic)
stopwrongcdrc: will pause predective execution for 15 minute if subsecvent “stopwrongcdrc” calls are less than 8 sec to guard agains service provider error
scriptnavigation: allow script navigation in MAgent (0=no, 1=only forward, 2=only back, 3 = forward&back, 4 =all navigation, 5=allow navigation when
not connected, 6=allow edit too)
datainputmode: 1=store only in client and cc_client tables, 2=store in cc tables and to default field to, 3=store in cc tables and in script processing, 4=store
in all locations
savemode:
1=automatic –will save on when moving to next question (don’t display ok button)
2=save only when the ok button was pressed
3=with skip button
4=ok+automatic
5=cannot skip. user must press ok button to be able to move to next question
blockrejected: when the tb_ccampain_clients.rejected is set to 1 by operators, than will set tb_cclient.robinson to 1 automatically
loginmessage: message to be displayed for the operators on MAgent launch
allowopcampchange: allow operators to change their campaign
maxrecallbefore: callbacks can be initiatet “maxrecallbefore” minute before the specified time
maxrecallafter: callbacks can be initiated by the operator untill “maxrecallafter” minute after the specified time. if the operator is not able to receive the call,
than the call will be offered to other operators after maxrecallafter elapsed (and untill maxrecallafterall)
maxrecallafterall: callbacks will be invalidated if not able to give to any operators when this timeout elapse
quotastatrecalcival: quota statistics recalculation intervall (specified in second)
Note: the predictive dialer is not so precise when started after a long time of inactivity. Accuracy also depends on the number of operators (more operator
means more accuracy).