System information

For advanced gateways and servers the following port ports must be forwarded also:
-TCP: 1720 (default h323 GK signaling)
-UDP: 5060 (default SIP port)
-TCP: 9885, 9886, 9889 (gsm server, admin port, log port)
-TCP: 1433 or 2223 (for SQL server)
-TCP: 80 (optional for HTTP)
*you may use other ports than the defaults listed above
4.9. Call Center
This section will describe the outgoing callcenter module but can also be useful to read when using the incoming callcenter module (e.g. IVR)
The Mizu callcenter combine the maximum efficiency with easy to use, intuitive interfaces.
Statistics can be viewed in real-time. See Callcenter Statistics
for more details.
4.9.1. Users
Will load the callcenter operators (agents). Here you can add, delete and edit them.
The basic settings are placed on the Edit Operator tab. SIP enduser related settings can be edited on the Advanced tab.
With the Campaign drop-down list you can assign the selected operator to a campaign.
Operators must have entered and quit date set correctly. (If the quit date is elapsed, than the operator is not allowed to work with MAgent)
Technically operators are just sip endusers (tb_users.type =0) by the isoperator flag is set to 1.
4.9.2. Campaigns
You can setup the campaigns in this form.
Campaign will start to run when the StartDate is reached and will run until no more clients (phone number) are assigned or the EndDate was reached. This
means that MAgent -> Automatic Calls will run if this conditions are met.
The “Display” field will be displayed for the operators in MAgent “Automatic Call” window.
By clicking on the “Load Statistics”, a sort statistics window will be displayed regarding the selected campaign.
Handling invitations:
Load Invitation: will download the assigned invitation from the database. This can be any file, but Microsoft Word document are preferred.
Save Invitation: will save the document back to database. Prior to hit this button, the document must be edited, saved and closed.
Print Invitations: will print a separate invitation for all invited clients in this campaign.
You can use special keywords in word documents and that will be replaced with the corresponding value. See the Keywords
section for more details.