System information

The following config settings are defined:
Category
Key
Description
CallCenter
allowdbcalls
Allow calls from database in MAgent
CallCenter
allowmanualcalls
Allow manual calls from MAgent
CallCenter
allowopcampchange
Allow operators to change its campaign from MAgent
CallCenter
autoformname
Type of AutoCall GUI to load
CallCenter
callbackautorecall
1= schedule for recall if number is in campaign
CallCenter
callbackhandling
handling incoming calls: 0=dropp all
CallCenter
callbackivr
play special messgae (callback.wav) if no operator found or ring timeout expired
CallCenter
callbacknumber
A number for calls. For example the predective dialer will use this number
CallCenter
callbackringtimeout
ring timeout on callback (after than play ivr message if set) defrecallmin
CallCenter
callbackroutenumber
number to be dialed on incoming calls when callbackhandling is 1
CallCenter
CALLCENTERPORT
callcenter tcp port number (for requesting new clients)
CallCenter
callmaxring
max ring time in sec
CallCenter
callmaxwait
max worktime for operators between calls
CallCenter
callnumbertype
Preference order of numbers (if more than one number exists for a client): 0=first try landline
CallCenter
callretryival
seconds to wait untill to redial the client
CallCenter
ccorder
client call order: 0=database id order
callcenter
defrecallmin
recall data-time will be shown with the specified minute in MAgent
CallCenter
desireddropprate
optimal percent of calls wich cannot be assigned to operators when in predective
callcenter
finishvoice
default file when set to "finish with voice" in scripts
CallCenter
handlingincoming
0=not handled
CallCenter
maxcallatonce
max number of calls in one round when in predective (error guard)
CallCenter
maxcallsperminute
max new call attempts/minute when in predective (error guard)
CallCenter
maxcalltrycount
max attemt of calls for a client
CallCenter
maxrecallafter
client can be recalled in this interval
CallCenter
maxrecallafterall
client can be recalled in this interval by any operator
CallCenter
maxrecallbefore
client can be recalled before the specified time
callcenter
maxrecallmin
restriction of the recall date-time input in MAgent