Technical data

TROUBLESHOOTING
Page 20
PROBLEM
C
AUSE
S
OLUTION
H
ard (untreated) water
to service
Open or defective bypass
C
lose
or replace
bypass
Simplex
only
: water softener
in regeneration
Wait until regeneration finishes or
manually
advance regeneration to end
Duplex/Triplex
only
: one of the Simplex systems
in regeneration and Service Valve not closing off
properly
Refer to problem “Service Valve not closing off
properly”
Simplex Tempo only
: excessive water usage
Initiate regeneration manually
No salt in brine
tank
Add salt an
d initiate regeneration manually
Salt bridging in brine tank
Break
salt
bridge(s)
an
d
initiate regeneration
manually
Change in raw water hardness
Measure
hardness
of
incoming untreated water
and
adjust programming accordingly
Water softener
fails to
start a
regenerat
ion
Refer to problem “
Water softener
fails to
start a
regeneration”
Valve body and timer out of synchronisation
Synchronize valve body and timer
Control v
alve fails to draw brine
Refer to problem “Valve fails to draw brine”
Decreasing exchange capacity of resin
Clean or replace resin bed
Loss of resin
Refer to proble
m “Loss of resin”
Leak at riser tube
Verify that riser tube is seated correctly and is not
cracked
Residual hardness in
treated water
Bypass not completely closed
Close bypass
Mixing valve open
Verify setting of mixing valve
Water s
oftener fails to
start a regeneration
Faulty electrical supply
Verify electrical service (fuse, transformer,...)
Eco only
: d
efective flow meter
Clean and/or replace flow meter
Defective PCB
Replace PCB
Defective
drive motor
Replace
drive motor
Water
softener
uses
too much salt
Excessive water in brine
tank
Refer to problem “Excessive water in brine
tank
”
Water softener
regenerates too frequently
Verify program
Excessive water in
brine tank
Control v
alve fails to draw brine
Refer to problem
“Control v
alve fails to draw brine”
Improper
re
fill time setting
Verify that
re
fill time corresponds to the proper salt
level and amount of resin
Missing refill flow control
Verify that
refill
flow control is installed and
properly sized
Leak from
control valve to brine tank
Clean or replace brine tee on control valve
Check synchronisation between valve body and
timer
Salt
taste in treated
water
Excessive water in brine tank
Refer to problem “Excessive water in brine tank”
Injector undersized
Verify injector selection
and operating pressure
Improper brine/slow rinse time setting
Verify that brine/slow rinse time corresponds to the
proper salt level and amount of resin
Loss of water pressure
Mineral or iron build
-
up in resin tank
Clean resin bed and control valve; increase
regeneration frequency
Plugged lower and/or upper distributor
Verify that distributors are free of debris
Drain line from control
valve flows
continuously
Water softener
in regeneration
Wait until regeneration finishes or
manually
advance regeneration to end
Faulty electrical supply
Verify electrical service (fuse, transformer,...)
Defective drive motor
Replace drive motor
Defective micro switch
Replace micro switches
Defective
PCB
Replace PCB
Valve body and timer out of synchronisation
Synchronise valve body and timer
Drain line from
brine
tank overflow flows
continuously
Excessive water in brine tank
Refer to problem “Excessive water in brine
tank
”