Warranty Guide

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• Use of adhesives for installing PROCORE
®
unless specified for a particular installation by Novalis US, LLC. in writing.
• PROCORE
®
installed in areas not intended for floating, solid vinyl plank.
• Lack of maintenance or improper maintenance; dulled by soaps, vinegar solutions, detergents, harsh chemicals, dressings, one-
step cleaners or wax.
• Indentations or damage by narrow tipped heels, vacuum cleaner beater bars, heavy rolling loads, caster wheels, furniture and
chairs without proper floor protectors and furniture rests, dropping of metal or heavy objects. Caster chair wheels should be a
minimum of 2” in diameter and must not be metal-type or narrower than 1” in width. Chair mats and protectors shall be used
under office chairs including use in residential settings.
• Cuts, scratches, gouges and indentations, punctures caused by sharp objects, narrow wheels, metal furniture glides, etc. Non-
rubber walk-off mats are to be used at all egress points and shall be of sufficient depth and width to capture grit, dirt and abrasive
debris.
• Cracking, warping, delamination, curling, or other phenomena caused by excessive heat applied to the floor covering, like self-
cleaning ovens.
• Damage caused by burns, cigarette/cigar burns, intentional abuse, flooding, fires, and other disasters.
• Staining or changes in color caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other
similar materials; faded or discolored by sunlight or heat generation; fading or staining caused by use of rubber mats.
• Floor covering issues or damage, caused by improper conditions, installation techniques, floor covering not installed according to
the PROCORE
®
installation instructions, use of improper adhesives or incorrect application of adhesives, improper underlayment,
inadequate subfloors or subfloor preparation, flooring installed against standard accepted industry practices.
• Installation of PROCORE
®
over a foam-type, rubber, cork, or any other compressible type of underlayment.
• Problems or damage due to excessive moisture and/or alkalinity in the subfloor, including discoloration or bond release of the
structure of the flooring. Product structural damage from excessive exposure to water caused by flooding, plumbing and appliance
leaks, water leakage from doors, windows, or roof leaks. Standing water on flooring should be mopped or wet-vacuumed up
immediately upon notice of the spill.
• Damage from or growth of mold and mildew caused by excessive moisture in the environment or substrate that has been trapped
under the floor covering; including being installed outdoors or subjected to prolonged water exposure.
• Different from samples or printed material in shade, color, or embossing.
To file a claim, contact your supplier or 1-888-509-3438 or [e-mail]. The claim documentation must be filled
out in its entirety to be assigned a claim number and reviewed for validity. Manufacturing defect must be reported within 30 days
of first notice of a defect within the installed area. No person, representative, non-authorized employee, or agent is permitted to
modify or change any Novalis US, LLC. limited warranty.
August 2020