Warranty Guide

2
Labor Coverage Term:
The costs of professional labor will be reimbursed within the approved labor charges put forth by Novalis US, LLC., provided that
the installation has been performed according to Novalis US, LLC. installation instructions, standard industry practices, and use
of approved installation materials including but not limited to proper subfloor materials, any Novalis US, LLC. recommended
adhesive(s), Novalis US, LLC. recommended underlayment(s) and accessories. Labor must also be provided by a certified
professional floor covering installer, and will be paid according to the following schedule:
• Within 2 years - 100% of labor for reinstallation or repair
• Within 10 years - 70% of labor for reinstallation or repair
• After 10 years - 50% of labor costs for reinstallation or repair
• After 15 years - No labor reimbursement provided
Other Guarantees:
Whether implied or otherwise, any other guarantee is limited to 1-year from the date of purchase for the cost of the PROCORE
®
and
only to the original purchaser. This limited warranty is not transferrable, but it does give you specific legal rights; you may also have
other rights, which may vary from state to state.
Slip Resistance:
Walking is an enormously complex activity involving many muscles, bones, and nerves, as well as kinesthetic sensory information.
Significant factors that directly affect slip resistance properties are; the material type of both shoe sole and floor covering,
roughness, and surface structure of floor covering, contaminates, the walker’s weight, age, gait, fitness, alertness, and vision. Values
of acceptable SCOF (dry) or DCOF (wet) generally used within the flooring industry are published by other parties. While Novalis
US, LLC. has independent test results available, it does not purport to address any safety concerns of slip resistance, the accuracy
of any test method, safety threshold, or the measuring apparatus (tribometers). Another important factor outside of our control is
how the floor covering is maintained, therefore, no warranty for any slip resistance properties can be provided. Note: Walking on
any LVT/LVP in socks or similar is not recommended, especially on stairs.
Warranty Limitations:
• This warranty is not transferable and only applies to the original purchaser.
• Manufacturing defect must be reported within 30 days of first notice of a defect in the installed area.
• This warranty covers only properly installed and maintained floors, according to the PROCORE
®
written instructions,
recommended use, and accepted industry practices.
• Novalis US, LLC. will not pay for the loss of time, inconvenience or other consequential or incidental damages or expenses
incurred during the initial installation and the subsequent removal and/or reinstallation of affected material, including clearing any
items placed over the finished floorcovering and affected area subsequent to the original installation.
• Novalis US, LLC. reserves the right to repair any floor, provide replacement materials directly to the consumer or installer, obtain
the services of a professional of our choice and/or to conduct repairs or replace floor covering in a manner suitable to our interests
if Novalis US, LLC. and the purchaser cannot reach agreement on the cost or manner of the repair or replacement.
• Labor costs will not be covered when materials with visual defects greater than or equal to 1-cm are installed; replacement
material only will be provided.
• Damage to the locking mechanism caused by excessive deflection in the substrate, improper underlayment installed underneath
the floor covering, from improper rolling loads and direct contact from castor wheels, dynamic pressures and loads from electric
wheelchairs is not covered.
• Products that have not been kept at the recommended temperatures according to the PROCORE
®
installation instructions or
floors stored and/or installed in environments that are not properly temperature controlled.