ProCore Warranty

• Indentations or damage by narrow tipped heels, vacuum cleaner beater bars, heavy rolling loads, caster wheels, furniture and
chairs without proper floor protectors and furniture rests, dropping of metal or heavy objects. Furniture, appliances and movable
fixtures should have a plastic or nylon protector at least 2” in diameter; caster chair wheels should be a minimum of 2” in
diameter and must not be metal-type or narrower than 1” in width. Chair mats and protectors shall be used under office chairs
including use in residential settings.
• Cuts, scratches, gouges and indentations, punctures caused by sharp objects, narrow wheels, metal furniture glides, etc. Non-
rubber walk-off mats are to be used at all egress points and shall be of sufficient depth and width to capture grit, dirt and
abrasive debris.
• Cracking, warping, delamination, curling, or other phenomena caused by excessive heat applied to the flooring.
• Damage caused by burns, cigarette/cigar burns, intentional abuse, flooding, fires, and other disasters.
• Staining or changes in color caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other
similar materials; faded or discolored by sunlight or heat generation; fading or staining caused by use of rubber mats.
• Flooring issues, conditions, damage, or defects caused by improper installation techniques, floors not installed according to the
PROCORE™ installation instructions, use of improper adhesives or incorrect application of adhesives, improper underlayment,
inadequate subfloors or subfloor preparation, flooring installed against standard accepted industry practices.
• Performance of PROCORE™ over foam-type, rubber, cork, or any other compressible type of underlayment, including the
integrity of the locking mechanisms. Guarantees of performance must be provided by the manufacturer who states their product
is suitable for use with Luxury Vinyl Flooring.
• Problems or damage due to excessive moisture and/or alkalinity in the subfloor, including discoloration or bond release of the
structure of the flooring. Product structural damage from excessive exposure to water caused by flooding, plumbing and
appliance leaks, water leakage from doors, windows, or roof leaks. Standing water on flooring should be mopped or wet-
vacuumed up immediately upon notice of the spill.
• Damage from or growth of mold and mildew caused by excessive moisture in the environment or substrate that has been trapped
under the flooring; including flooring installed outdoors or subjected to prolonged water exposure.
• Installed over unstable, unsuitable, or improperly prepared subfloors, wet/cold floor and/or radiant-heated floor in excess 85⁰F.
• Different from samples or printed material in shade, color, or embossing.
No person, representative, employee, or agent not employed by Novalis US, LLC. is authorized to modify or change the warranty
statements made in this document. This warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
To file a claim, contact your retailer or for other information you may contact Novalis US, LLC. toll-free at 1-866-668-2547
(1-866-NOVALIS). Claim documentation must be filled out in its entirety in order to be assigned a claim number and
reviewed for validity.