ProCore Warranty

Labor Coverage Terms:

The costs of professional labor will be reimbursed within the approved labor charges put forth by Novalis US, LLC., provided that

the installation has been performed according to Novalis US, LLC. installation instructions, standard industry practices, and use

of approved installation materials including but not limited to proper subﬂoor materials, any Novalis US, LLC. recommended

adhesive(s), Novalis US, LLC. recommended underlayment(s) and accessories. Labor must also be provided by a certiﬁed

professional ﬂooring installer, and will be paid according to the following schedule:

• Within the ﬁrst 2-years - 100% of labor for reinstallation or repair

• Within years 3-4 - 70% of labor for reinstallation or repair

• Year 5 - 50% of labor costs for reinstallation or repair

• After year 5 - No labor reimbursement provided

General Terms:

Novalis US, LLC. reserves the right to inspect any ﬂoor that is deemed by the client to be defective. Removal of the ﬂooring prior

to this inspection voids this product warranty in its entirety. Novalis US, LLC. at its discretion will send a company representative

and/or a third-party, independent inspector to the installation site to conduct the inspection. If it is deemed necessary, a destructive

inspection will be conducted to properly facilitate a full investigation.

Novalis US, LLC. warranties cover the cost of material for the period of the warranty and reasonable labor costs only when and if a

professional ﬂooring installer was paid to install the original material. Labor will be paid as outlined below.

Warranty Limitations:

• This warranty is not transferable and only applies to the original purchaser.

• Manufacturing defect must be reported within 30 days of ﬁrst notice of a defect in the installed area.

• This warranty covers only properly installed and maintained ﬂoors, according to the PROCORE™ written instructions,

recommended use, and accepted industry practices.

• Novalis US, LLC. will not pay for the loss of time, inconvenience or other consequential or incidental damages or expenses

incurred during the initial installation and the subsequent removal and/or reinstallation of affected material, including clearing any

items placed over the ﬁnished ﬂooring and affected area subsequent to the original installation.

• This warranty does not cover the exclusions indicated on the package.

• Novalis US, LLC. reserves the right to repair any ﬂoor, provide replacement materials directly to the consumer or installer, obtain

the services of a professional of our choice, and/or to conduct repairs or replace ﬂooring in a manner suitable to our interests if

Novalis US, LLC. and the purchaser cannot reach agreement on the cost or manner of the repair or replacement.

• Materials installed with obvious manufacturing defects are not covered. Visual defects greater than 1-cm are considered

identiﬁable. Labor costs will not be covered when materials with visual defects greater than or equal to 1-cm are installed;

replacement material only will be provided.

• Damage to the locking mechanism caused by excessive deﬂection in the substrate, improper underlayment installed underneath

the ﬂooring, from improper rolling loads and direct contact from castor wheels, dynamic pressures and loads from electric

wheelchairs is not covered.

• Products that have not been kept at the recommended temperatures according to the PROCORE™ installation instructions or

ﬂoors stored and/or installed in environments that are not properly temperature controlled.

• Use of adhesives for installing PROCORE™ unless speciﬁed for a particular installation by Novalis US, LLC. in writing.

• PROCORE™ installed in areas not intended for ﬂoating, solid vinyl plank.

• Lack of maintenance or improper maintenance; dulled by soaps, vinegar solutions, detergents, harsh chemicals, dressings, one-

step cleaners or wax.