Warranty Guide

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Wear Warranty Provisions:
Novalis US, LLC. will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Novalis
US, LLC. reserves the right to select and supply similar Novalis US, LLC. materials. Only one replacement of “The Product” will be
made for the wear out, fading, and staining. Claimants who received settlement may not claim again, and no additional replacement
floor covering will be supplied. Alternatively, a refund of up to 100% of the original cost of the material, or the percentage (below) of
the original cost of “The Product”, will be refunded depending on the amount of time that has elapsed since the date of purchase:
Commercial Wear
• Within 2-years - 100%
• Within 4-years - 70%
• Within 10-years - 50%
Labor Coverage Term:
A percentage of the labor charge of a professional flooring contractor will be reimbursed within the approved labor charges put
forth by Novalis US, LLC., providing the original installation followed “The Product” installation instructions, standard industry
practices, and the use of appropriate installation and subfloor preparation material. The percentage amount refunded will depend
on the amount of time that has elapsed since the date of purchase:
Commercial Labor
• Within 2-years - 100% of labor for re-install/repair
• Within 4-years - 70% of labor for re-install/repair
• Within 7-years - 50% of labor costs for reinstall/repair
• Within 10 years - 25% of labour costs for reinstall/repair
Other Guarantees:
Whether implied or otherwise, any other guarantee is limited to 1-year from the date of purchase for the cost of “The Product”, and
only to the original purchaser. This limited warranty is not transferrable, but it does give you specific legal rights; you may also have
other rights, which may vary from state to state.
Slip Resistance:
Walking is an enormously complex activity involving many muscles, bones, and nerves, as well as kinesthetic sensory information.
Significant factors that directly affect slip resistance properties are; the material type of both shoe sole (do not walk in socks or
similar) and floor covering, roughness, and surface structure of floor covering, contaminates, the walker’s weight, age, gait, fitness,
alertness, and vision. Values of acceptable SCOF (dry) generally used within the flooring industry are published by other parties,
not Novalis US, LLC. While Novalis US, LLC. does publish independent test results, it does not purport to address any safety
concerns of slip resistance, the accuracy of any test method, safety threshold, or the measuring apparatus (tribometers). Therefore,
no warranty for any slip resistance properties can be provided.
Other Exclusions:
• Labor costs when “The Product” was installed with obviously visible (> 1-cm) manufacturing defects.
• Installed with any adhesives not recommended by Novalis US, LLC. for “The Product” will void the warranty coverage.
• Damaged caused by improper maintenance or dulled by soaps detergents or other harsh chemicals not suitable for vinyl flooring.
• Installed in any exterior applications, including RV’s campers and boats or similar.
• Installed inside showers, sauna’s, solarium, or similar wet areas.
• Stained by tracked carpet dyes, fertilizers, coal, tar, driveway sealers, oil, permanent markers, rubber-backed mats, or other such
contaminates.
• Any accessories used.
Residential Wear
• Within 2-years - 100%
• Within 5-years - 70%
• Within warranty period - 50%
Residential Labor
• Within 2-years - 100% of labor for re-install/repair
• Within 5-years - 70% of labor for re-install/repair
• Within warranty period - 50% of labor for re-install/repair