Warranty Guide

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• Novalis US, LLC. will not pay for the loss of time, inconvenience or other consequential or incidental damages or expenses
incurred during the initial installation and the subsequent removal and/or reinstallation of affected material, including clearing any
items placed over the finished floor covering and affected area subsequent to the original installation.
• Novalis US, LLC. reserves the right to repair any floor, provide replacement materials directly to the consumer or installer, obtain
the services of a professional of our choice, and/or to conduct repairs or replace flooring in a manner suitable to our interests if
Novalis US, LLC. and the purchaser cannot reach agreement on the cost or manner of the repair or replacement.
• Labor costs will not be covered when materials with visual defects greater than or equal to 1-cm are installed; replacement
material only will be provided.
• Damage to the locking mechanism caused by excessive deflection in the substrate, improper underlayment installed underneath
the flooring, from improper rolling loads and direct contact from castor wheels, dynamic pressures and loads from electric
wheelchairs is not covered.
• Products that have not been kept at the recommended temperatures according to the PROCORE™ PRO 5.0-MM (0.3, 1-MM
IXPE) installation instructions or floors stored and/or installed in environments that are not properly temperature controlled.
• Use of adhesives for installing PROCORE™ PRO 5.0-MM (0.3, 1-MM IXPE) unless specified for a particular installation by
Novalis US, LLC. in writing.
• PROCORE™ PRO 5.0-MM (0.3, 1-MM IXPE) installed in areas not intended for floating, solid vinyl plank.
• Lack of maintenance or improper maintenance; dulled by soaps, vinegar solutions, detergents, harsh chemicals, dressings, one-
step cleaners or wax.
• Indentations or damage by narrow tipped heels, vacuum cleaner beater bars, heavy rolling loads, caster wheels, furniture and
chairs without proper floor protectors and furniture rests, dropping of metal or heavy objects. Caster chair wheels should be a
minimum of 2” in diameter and must not be metal-type or narrower than 1” in width. Chair mats and protectors shall be used
under office chairs including use in residential settings.
• Cuts, scratches, gouges and indentations, punctures caused by sharp objects, narrow wheels, metal furniture glides, etc. Non-
rubber walk-off mats are to be used at all egress points and shall be of sufficient depth and width to capture grit, dirt and abrasive
debris.
• Cracking, warping, delamination, curling, or other phenomena caused by excessive heat applied to the floor covering, like self-
cleaning ovens.
• Damage caused by burns, cigarette/cigar burns, intentional abuse, flooding, fires, and other disasters.
• Staining or changes in color caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other
similar materials; faded or discolored by sunlight or heat generation; fading or staining caused by use of rubber mats.
• Flooring issues or damage, caused by improper installation techniques, floor coverings not installed according to the PROCORE™
PRO 5.0-MM (0.3, 1-MM IXPE) installation instructions, use of improper adhesives or incorrect application of adhesives, improper
underlayment, inadequate subfloors or subfloor preparation, flooring installed against standard accepted industry practices.
• Installation of PROCORE™ PRO 5.0-MM (0.3, 1-MM IXPE) over a foam-type, rubber, cork, or any other compressible type of
underlayment.
• Problems or damage due to excessive moisture and/or alkalinity in the subfloor, including discoloration or bond release of the
structure of the flooring. Product structural damage from excessive exposure to water caused by flooding, plumbing and appliance
leaks, water leakage from doors, windows, or roof leaks. Standing water on flooring should be mopped or wet-vacuumed up
immediately upon notice of the spill.
• Damage from or growth of mold and mildew caused by excessive moisture in the environment or substrate that has been trapped
under the floor covering; including being installed outdoors or subjected to prolonged water exposure.
• Installed over unstable, unsuitable, or improperly prepared subfloors, wet/cold floor and/or radiant-heated floor in excess 85⁰F.