Warranty Guide

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Wear Warranty Provisions:
Novalis US, LLC. will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Novalis
US, LLC. reserves the right to select and supply similar Novalis US, LLC. materials. After corrective action is taken on an existing
defect, you will continue to receive warranty coverage for the remaining period of your original warranty.
Alternatively, a refund of up to 100% of the original cost of the material. The percentage of the original cost refundable depends on
the amount of time elapsed since the date of purchase:
Light Commercial Wear
• Within 1 years - 100%
• Within 3 years - 50%
• Within 5 years – 30%
Labor Coverage Terms:
The costs of professional labor will be reimbursed within the approved labor charges put forth by Novalis US, LLC., provided that
the installation has been performed according to Novalis US, LLC. installation instructions, standard industry practices, and use
of approved installation materials including but not limited to proper subfloor materials, any Novalis US, LLC. recommended
adhesive(s), Novalis US, LLC. recommended underlayment(s) and accessories. Labor must also be provided by a certified
professional floor covering installer, and will be paid according to the following schedule:
Lighy Commercial Labor
• Within 1 years - 100% of labor for reinstallation or repair
• Within 3 years - 50% of labor for reinstallation or repair
• Within 4 years - 25% of labor costs for reinstallation or repair
• After 4 years - No labor reimbersement provided
Other Guarantees:
Whether implied or otherwise, any other guarantee is limited to 1-year from the date of purchase for the cost of PROCORE™ PRO
5.0-MM (0.3, 1-MM IXPE) and only to the original purchaser. This limited warranty is not transferrable, but it does give you specific
legal rights; you may also have other rights, which may vary from state to state.
Slip Resistance:
Walking is an enormously complex activity involving many muscles, bones, and nerves, as well as kinesthetic sensory information.
Significant factors that directly affect slip resistance properties are; the material type of both shoe sole and floor covering,
roughness, and surface structure of floor covering, contaminates, the walker’s weight, age, gait, fitness, alertness, and vision. Values
of acceptable SCOF (dry) or DCOF (wet) generally used within the flooring industry are published by other parties. While Novalis
US, LLC. has independent test results available, it does not purport to address any safety concerns of slip resistance, the accuracy
of any test method, safety threshold, or the measuring apparatus (tribometers). Another important factor outside of our control is
how the floor covering is maintained, therefore, no warranty for any slip resistance properties can be provided. Note: Walking on
any LVT/LVP in socks or similar is not recommended, especially on stairs.
Warranty Limitations:
• This warranty is not transferable and only applies to the original purchaser.
• Manufacturing defect must be reported within 30 days of first notice of a defect in the installed area.
• This warranty covers only properly installed and maintained floors, according to the PROCORE™ PRO 5.0-MM (0.3, 1-MM IXPE)
written instructions, recommended use, and accepted industry practices.
Residential Wear
• Within 2 years - 100%
• Within 10 years - 70%
• Until End of specified wear warranty term - 50%
Residential Labor
• Within 2 years - 100% of labor for re-install/repair
• Within 10 years - 70% of labor for re-install/repair
• Within 15 years - 50% of labor for re-install/repair
• After 15 years - No labor reimbursement provided