ProCore Plus Warranty

PROCORE™ PLUS STATEMENT OF WARRANTY

This warranty document covers only the PROCORE™ Plus ﬂooring, a high density (rigid) core (HDC) ﬂooring, manufactured by

Novalis US, LLC. This document provides coverage when PROCORE™ Plus is installed following the installation instructions

in a residential or accepted light commercial setting. Acceptable light commercial installations are speciﬁed elsewhere in this

document. Novalis US, LLC. reserves the right to classify each installation regarding use according to this published bulletin.

PROCORE™ Plus ﬂooring is waterproof and will not be damaged or structurally compromised by normal exposure to surface

spills and tracked water/moisture for the life of the product. Excessive subﬂoor moisture is an ideal breeding ground for mold,

mildew, and fungus, which will not harm the PROCORE™ Plus but will contribute to an unhealthy indoor living environment if left

unattended. Limitations apply as stated below.

Manufacturing Defect Warranty:

Novalis US, LLC. warrants that PROCORE™ Plus ﬂooring will be free from manufacturing defects for a period to match the

corresponding wear warranty term, from the date of purchase. If such defect occurs and is veriﬁed by Novalis US, LLC., Novalis US,

LLC. will authorize repair or replacement of the affected area of installed ﬂooring. Limitations apply as stated below.

Wear Warranty:

Novalis US, LLC. warrants that properly installed PROCORE™ Plus will not wear through to the printed ﬁlm layer under normal use

as follows:

• Residential Wear: Covered for the lifetime of the original purchaser of the ﬂooring from the date of purchase.

• Light Commercial Wear: Covered for a period of 5-years from the date of purchase; designated areas of use as described

elsewhere in this document.

Wear through is deﬁned herein that the wear layer is sufﬁciently depleted or compromised so that the printed ﬁlm layer is damaged,

altered, or affected from normal use. Stains, fading, scratches, scuffs, and loss of gloss are considered normal use and are not

covered under this warranty.

PROCORE™ Plus has a coating, which provides resistance against stains from domestic household pets such as cats and dogs. This

applies to feces, urine, or vomit introduced to the surface of the ﬂooring by the pet only; human stains are not covered. Scratching

and gouging by pets in a deliberate manner are not covered.

Wear Warranty Provisions:

Novalis US, LLC. will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Novalis

US, LLC. reserves the right to select and supply similar Novalis US, LLC. materials. After corrective action is taken on an existing

defect, you will continue to receive warranty coverage for the remaining period of your original warranty.

Alternatively, a refund of up to 100% of the original cost of the material. The percentage of the original cost refundable depends on

the amount of time elapsed since the date of purchase:

• Within 1-2 years – 100%

• Within 3-4 years – 70%

• Year 5 until the end of speciﬁed wear warranty term – 50%

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P R O C O R E ™ P L U S S TAT E M E N T O F WA R R A N T Y This warranty document covers only the PROCORE™ Plus flooring, a high density (rigid) core (HDC) flooring, manufactured by Novalis US, LLC. This document provides coverage when PROCORE™ Plus is installed following the installation instructions in a residential or accepted light commercial setting. Acceptable light commercial installations are specified elsewhere in this document. Novalis US, LLC.
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Labor Coverage Terms: The costs of professional labor will be reimbursed within the approved labor charges put forth by Novalis US, LLC., provided that the installation has been performed according to Novalis US, LLC. installation instructions, standard industry practices, and use of approved installation materials including but not limited to proper subfloor materials, any Novalis US, LLC. recommended adhesive(s), Novalis US, LLC. recommended underlayment(s) and accessories.
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• Lack of maintenance or improper maintenance; dulled by soaps, vinegar solutions, detergents, harsh chemicals, dressings, onestep cleaners or wax. • Indentations or damage by narrow tipped heels, vacuum cleaner beater bars, heavy rolling loads, caster wheels, furniture and chairs without proper floor protectors and furniture rests, dropping of metal or heavy objects.