Specifications
For PRO-COM Electric Fireplace Models
PRO-COM (Hereinafter referred to collectively as the “company”) warrants that your new fireplace is
free from manufacturing and material defects for a period of one year from the date of installation,
subject to the following conditions and limitations:
1. This new PRO-COM product must be installed by a competent, authorized service contractor. The installation must be in
accordance with installation and operating instructions furnished with product. Any alteration, willful abuse, accident, or
misuse of the product shall nullify this warranty.
2. This warranty is non-transferrable. It is made to the original owner provided that the purchase was made through an
authorized supplier of the company.
3. This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided
that such part(s) have been subjected to normal conditions of use and service. After that it is said to be defective, if
confirmed by the Company’s inspection.
4. This warranty does not cover the light bulb(s) included with the PRO-COM.
5. The Company may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale
price of the defective part(s).
6. Any installation, labor, construction, transportation, or any other related costs/expenses arising from the defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty. The Company will not be responsible for
any incidental, indirect, or consequential damages, except as provided by law.
7. All other warranties, expressed or implied, with respect to this product, its components and accessories, or any
obligations/liabilities on the part of the Company are hereby expressly excluded.
8. The Company neither assumes, nor authorizes, any third party to assume, on its behalf, any other liabilities with respect to
the sale of this PRO-COM product.
9. The warranties, as outlined within this document, do not apply to non PRO-COM accessories used in conjunction with the
installation of this product.
10. This Warranty is Void if:
a) The fireplace has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b) The fireplace is subjected to prolonged periods of damp ness or condensation.
c) Any alteration, willful abuse, accident, or misuse of the product.
Glass…
Glass is not covered under warranty for breakage due to accidents or misuse
IF WARRANTY SERVICE IS NEEDED…
1) Contact your supplier. Make sure you have your warranty, your sales receipt, and the model/serial number of your
PRO-COM product.
2) DO NOT ATTEMPT TO PERFORM ANY SERVICE WORK YOURSELF.
SHANGHAI, PRO-COM ELECTRIC APPLIANCE CO., LTD.
#6 CHUANGYE ROAD, HIGH NEW TECHNOLOGY & DEVELOPMENT ZONE,
GREAT BRIDGE ROAD NORTH, SHANGHAI , 210061,CHINA.
PRO-COM TOLL-FREE NUMBER: 1-877-886-5989
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