Installation manual
17
Delayed ignition burner
1. Manifold pressure is too low
2. Burner orifice clogged
1. Contact local gas company
2. Clean burner (see Cleaning and
Maintenance, page 13)
Burner backfiring during combustion
1. Damaged burner
2. Gas regulator defective
1. Clean burner orifice (see
Cleaning and Maintenance,page
13)
2. Replace gas regulator
Slight smoke or odor during initial
operation
1. Residues from manufacturing
processes
2. Not enough air
3. Gas regulator defective
1. Problem will stop after a few
hours of operation
2. Check burner for dirt and debris.
If found, clean burner (see Cleaning
and Maintenance, page 13)
3. Replace gas regulator
Dark residue on logs or inside of
fireplace
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
1. Properly locate logs (see installing
logs,page10)
2. Clean out air holes at burner inlet.
Periodically repeat as needed.
3. Remove blockage or replace burner
Heater produces a clicking/ticking
noise just after burner is lit or
shut off
1. Metal expanding while heating
or contracting while cooling
1. This is common with most
heaters. If noise is excessive,
contact qualified technician.
TROUBLESHOOTING
Continued
Your name
Your address
Model and serial numbers
of your heater
How heater was malfunctioning
Type of gas used (propane/LP or
NG)
Purchase date
REPLACEMENT PARTS
Warranty card
Usually, we will ask you
to return the defective part to the
factory.
REPLACEMENTPARTS
NOTE: Use only original replace-
ment
parts. This will protect your warranty
coverage for parts replaced under
warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this
product. If they can't supply original
replacement part(s), call ProCom’s
toll free number at (1-877-886-5989)
for referral information.
When calling PRroCom or your
dealer, have ready:
PARTS NOT UNDER
WARRANTY
Contact authorized dealers of this
product. If they can’t supply original re-
placement part(s) call ProCom’stollfree
number at (1-877-886-5989) for referral
information.
When calling ProCom, have ready
Model number of your heater
The replacement part number
Burner does not light after ODS/pilot
is lit
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Burner orifice diameter is too
small
4. Thermocouple leads discon-
nected or improperly connected
5. Burners will not come in
remote position
1.Clean burner (see Cleaning
and Maintenance, page 13) or
replace burner orifice.
2. Contact local propane/LP
gas company
3. Replace burner orifice
4. Reconnect leads (see wiring
diagram)
5. Replace battery in transmitter
and receiver