Product specifications

TROUBLESHOOTING
NOTE: Turn the control knob to “OFF” position first and wait for one minute. Then turn the
control knob to the “ON” position. Please wait for one minute to allow valve to reset.
WARNING:
If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING: Make sure that power is turned off before proceeding.
WARNING: Turn off and let cool before servicing. Only a qualified service person should service and repair
fireplace.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
OBSERVED
PROBLEM
REMEDY POSSIBLE CAUSE
When ignitor button
is pressed in, there
is no spark at
ODS/pilot
1. Ignitor is positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not connected to ignitor
cable.
4. Ignitor cable is pinched.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Replace ignitor.
2. Replace electrode.
3. Reconnect ignitor cable.
4. Free ignitor cable if pinched by any
metal or tubing.
5. Replace ignitor cable.
6. Replace piezo ignitor.
7. Replace battery.
When ignitor button
is pressed in, there
is a spark at
ODS/pilot but no
pilot flame present.
1. Gas supply is turned off or equipment
shutoff valve is closed.
2. Control knob not fully pressed in while
pressing ignitor button.
3. Air in gas lines (new installation or recent
gas interruption).
4. ODS/pilot is clogged.
5. Incorrect inlet gas pressure or inlet
regulator is damaged.
6. Depleted gas supply
1. Turn on gas supply or open equipment
shutoff valve.
2. Fully press in control knob while
pressing ignitor button.
3. Continue holding down control knob for
30 seconds to remove air. Repeat
igniting operation until air is removed.
4. Clean ODS/pilot (see Care and
Maintenance Page 19) or replace
ODS/pilot assembly.
5. Check inlet gas pressure or replace
inlet gas regulator.
6. Contact local propane/LP Gas
Company
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