Hardware manual

Windows XP Embedded Reference Manual
2-2
1 Problems and countermeasures
• The newest manual, Driver and Utility can be downloaded from the Digital Electronics Corpora-
tion’s homepage.
Also often questions and helpful informations are uploaded as Q&A to Digital Electronics Cor-
poration’s homepage.
Please refer them to the purpose of usage. http://www.pro-face.com/otasuke/
Problems Countermeasures and troubleshooting
The installed software does not
work after rebooting the
computer.
Has the Write Filter, which disables data saving to the CF card, been
enabled?
)"4.1 Write Filter Settings Procedure" (Page 1-7)
Rebooting the computer cancels
the new setting.
Changing the Write Filter setting
)"4.1 Write Filter Settings Procedure" (Page 1-7)
EWFSettingTool (Write Filter’s
setting screen) does not work
properly.
Check if the CF card is set to the primary master (Disk 0) in the BIOS
setting.
)Refer to the system setting description in the instruction manual
of your panel computer.
Packet INternet Grouper (PING)
is blocked when accessing the
network.
Has the firewall been enabled? Change the setting according to the
following procedure:
1. Click the [Start] button to open [Control Panel].
2. Double-click [Network and Internet Connections] to open
[Network Connections].
3. Double-click [Local Area Connection] and click [Properties] to
open [Local Area Connection Properties].
4. On the [Advance] tab, select [Windows Firewall] and open
[Settings].
5. On the [Advanced] tab, select [ICMP] and open [Settings].
6. Check [Allow incoming echo request].
Recovering the data Download the Recovery Tool from the Pro-face’s support site
“Otasuke Pro!” and recover the data. It is necessary to backup the CF
card using the Recovery Tool before recovering the data.
)"11 Backup/Recovery of the CF Card" (Page 1-20)
Backing up the CF card
)"11 Backup/Recovery of the CF Card" (Page 1-20)
The touch point is displaced. Has the touch point been corrected?
)8 Using Touch Panel Operations "Correction procedure for
touch point" (Page 1-17)
My user name and password can
not be remembered when access-
ing to the web server by Internet
Explorer.
[Remember my password] of the web server's login dialog box will not
function with the user account which has changed the Security ID.
In the following cases, create a new user account and log in again.
• When the Security ID has not changed since your purchase
• When the Security ID has changed after creating an user account