Product Manual

35
Section 10 Troubleshooting
Problem Solutions
Strip Position Improper
• Adjust the strip so the strip end is completely touching the Strip Holder
Backstop and centered in the Strip Holder Channel
Strip Missing • Insert strip
Strip Error
• Ensure the type of strip used matches the type of strip setting
• Ensure the strip brand is compatible with the analyzer
• Ensure all of the test pads on the strip have been immersed in the
specimen
No display on screen
• Turn the Power Switch on
• Make sure power is applied to the Analyzer
• Examine the Fuse on the back of the analyzer to determine if it is
damaged and replace if necessary
Fuse is damaged
• Turn the Power Switch off, disconnect the plug and replace the damaged
Fuse with a new 2.0A Fuse
(Spare fuse is located in the fuse compartment)
Printer does not work
• Make sure Auto-Print is set to On. Refer to Printer Setup instructions
• Load paper if necessary. Ensure Printer Setup is set for Internal when an
external printer is not connected
• Ensure paper roll is placed correctly. If incorrect, there will be no printout
• Clean printer roller with ethanol
• See that the proper side of the thermal paper is inserted in the printer
• Remove paper jam by lifting up green paper release lever and removing
jammed paper. (See Section 2)
Main Control Unit Failed
• Turn the Power Switch off, then on. Perform a Self-Test. Refer to
Manual Self-Test section
Optical Sensor Failed
• Ensure the Strip Holder is locked onto the Strip Holder Mount correctly.
The Strip Holder should snap into place and locked onto the Strip Holder
Mount.
• Ensure the white Calibration Circle is clean
• Clean the Strip Holder and refer to Daily Cleaning section
• Turn the Power Switch off, then on. Perform a Self-Test. Refer to
Manual Self-Test section
Test Accuracy Failed
• Turn the Power Switch off, then on. Perform a Self-Test. Refer to
Manual Self-Test section
Mechanism Failed
• Remove any obstacles in the path of the Strip Holder
• Do not touch the Strip Holder when it is moving
• Turn the Power Switch off, then on. Perform a Self-Test. Refer to
Manual Self-Test section
Excess Light Failed
• Ensure the analyzer is kept away from direct light
• Ensure the white calibration circle is clean
• Ensure the Strip Holder is positioned correctly on the Strip Holder Mount.
Refer to Daily Cleaning section
• Turn the Power Switch off, then on. Perform a Self-Test. Refer to
Manual Self-Test section
Canister Code Error
• Ensure the canister code entered is correct
• Ensure the type of strip used is the same as the analyzer setting.
QC Test Fail
• Ensure the control is correct
• Ensure the type of strip is correct
• Ensure the brand of strip is compatible with the analyzer
• Ensure all of the reagent pads of the strip have been immersed
For US customers, call customer service toll free at 1-(800)-838-9502 for details. For customers
outside the US, contact your local distributor.