Operation Manual
20
TROUBLESHOOTING GUIDE
1. The appliance is not working.
•Is there a power failure?
•Is the plug properly inserted in the socket?
•Is the double-pole switch on?
•Has the fuse blown?
•Is the power cord in perfect condition?
•Is the thermostat set to 
z
 (Stop)?
2. Temperature inside the 
compartments is not low enough.
•Is the door shut properly?
•Is food obstructing proper door closure?
•Is the appliance installed near a heat source?
•Is the thermostat setting correct?
•Are the air circulation vents blocked?
3. Temperature inside the refrigerator 
compartment is too low.
•Is the thermostat setting correct?
4. The appliance is excessively noisy.
•Has the appliance been installed correctly?
•Are the pipes at the back touching or 
vibrating?
5. Water collects at the bottom of the 
refrigerator compartment.
•Is the defrost water drain blocked?
6. Excessive frost build-up in the low 
temperature compartment.
•Is the door shut properly?
•Is food obstructing proper door closure?
Notes:
Gurgling and hissing noises due to expansion 
in the refrigerant circuit are normal.
AFTER-SALES SERVICE 
Before contacting After-Sales Service:
1. See if you can solve the problem yourself with 
the help of the “Troubleshooting guide”.
2. Switch the appliance on again to see if the 
problem has been solved. If it has not, 
disconnect the appliance from the power 
supply and wait for about an hour before 
switching on again.
3. If the problem persists after this course of 
action, contact After-sales Service.
Specify:
•the nature of the problem
•the model
•the Service number (the number after the 
word SERVICE on the data plate on the inside 
of the appliance)
•your full address
•your telephone number and area code.
Note:
The direction of door opening can be changed. 
If this operation is performed by After-sales 
Service it is not covered by the warranty.










