User's Manual

Privaris plusID Manager Operators Manual V1.0
Page 24 of 54 07.20.07
! If access credentials were loaded prior to enrollment, device issuance is
complete. Disconnect the plusID device from the computer and hand it to the
user with the USB cable and plusID Quick Start Guide that was enclosed in their
device box.
g. Verification
Verification (the last fingerprint swipe during enrollment) confirms a user’s identity
by matching their live fingerprint to their stored fingerprint template. This is how
the device will be used on a daily basis for access to protected resources.
Verification should only take about a second and is indicated by a solid green
light.
Each user must be able to quickly and repeatedly verify. If verification was
sluggish (two seconds or more), or if verification failed, see the “Troubleshooting”
guidelines linked from the “Help” section of the plusID Manager, or Appendix A of
this manual for Expanded Troubleshooting guidelines. After reviewing these
pointers with the user, erase the finger in question and re-enroll it, starting with
step #3 in Section 5.d.
! A verification can be prompted at any time and is a quick way 1) to test the
quality of an enrollment and 2) for the user to practice using their plusID device. It
is recommended that after each enrollment the Enrollment Administrator prompt
the user to verify two or three times in addition.
To prompt a verification:
1. Selecting “Verify” from the Enrollment screen.
2. Selecting an enrolled finger from the on-screen hand diagram
3. Follow the on-screen prompt. Just as during enrollment, the device will
blink green to request a verification (swipe), turn solid green upon a
successful verification, and solid red upon a failed verification.
h. Failed Enrollment
A typical enrollment requires three to five fingerprint swipes, though some
fingerprints will require more. The on-screen prompts will continue to request
fingerprint swipes until the device has enough data (unique features) to form a
fingerprint template. If a high enough quality fingerprint template cannot be
obtained, the device will signal a solid red light and the on-screen prompt will say
“Enrollment Failed.”
This occurs most often because the user was not following the User Guidelines
(3.b. above), in particular the “How to Swipe” instructions. Carefully review the
following, as necessary, in this order:
1. “How to Swipe” instructions, linked from the “Help” section of the
plusID Manager
2. “Troubleshooting” guidelines, linked from the “Help” section of the
plusID Manager
3. Expanded Troubleshooting Guidelines in Appendix A of this manual