Installation Guide

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1. Q: Unit does not heat?
A: 1. Turn on the heater to see if the heater will work continuously.
2. If not, unplug the unit for a whole night. And then turn it on again.
3. If still not, contact service team for help
2. Q: Why is there no flame effect?
A:1. Make sure the unit is plugged into a power outlet.
2. Check if the main power on the right side of the fire place is turned on.
3. Switch the flame color by the remote or touch screen to check whether there is flame effect.
4.If still not, please contact service team for help.
3. Q: Fireplace turns off and will not turn on.
A: Fireplace has overheated and safety devise has caused thermal switch to disconnect or home circuit
breaker has opened. Reset switch by turning main power off and waiting turning it back on or breaker circuit
breaker.
4. Q: The remote does not work and the new unit cannot be turned on.
A: 1. Replace batteries in remote control.
2. Aim control at sensor located directly behind glass screen in center of unit just above logs.
3. Replace remote control and/or sensor.
5. Q: The front trim is out of shape, the remote is missed or the log is broken.
A: Please contact customer service for a replacement and instruction.
6. Q: There is a black tie inside the unit or there is a small spot on the glass.
A: Please contact customer service for an instruction of removing the glass.
7. Q: There is a noise only when the flame is on.
A: The spindle touches the wires or panels around, please contact customer service team for
a checking instruction manual.
8. Q: The heater of my new product does not work.
1. There is no air blowing.
Check if the connector on the PCB board that links to the fan is loosen, if not, the problem might
the PCB board.
2. There is only cold air.
The heating element might be broken. Please contact customer service team for help.
3. It blows a little heat and then shut off and never come back unless re-plug it.
The fan might be stuck or the heat motor is fall off. Confirm if there is something getting red
inside the air outlet when turn the heater on, then contact customer service for help.
4. The blower works for about 5s then shuts off.
Press the temperature on the remote until there is no temp number showing on the
remote display to see if the blower will work. If not, check if the sensor is loosen, if yes, please
kindly noted that there would be a 3 degree deviation between the temp the sensor feels and the
room temperature.
Trouble shooting