User`s manual

266
Chapter 5 Solving Other Printer Problems
Speed Exceeds
Validator Limit
Yes The Print Speed or Slew
Speed value is above 6 IPS
as the power-up default with
the validator option installed,
or the user attempted to
increase Print Speed or Slew
Speed above 6 IPS.
Change the Print Speed or Slew Speed
value in the MEDIA CONTROL menu
to 6 IPS or less when using the
validator option, and save the new
value as the power-up default.
TESTING HARDWARE
PLEASE WAIT
Yes Normal power-up message.
Printer is running its
initialization routine.
1. No action required.
2. If the printer does not complete
initialization and continues
displaying this message when the
CT emulation is installed, the
expansion CT board may not be
connected to the controller PCBA.
Unscannable Code
Check media
Yes Data validation error:
missing barcode.
Check the paper and ribbon for
cleanliness, wrinkles, etc., or an
obstructed validator beam. If there is
no validator beam at all, or if the LED is
not flashing as barcodes pass through
the validator beam, recycle validator
power. If the problem persists, contact
your service representative.
06 HOST REQUEST Yes Status message: in CT
emulation, the host computer
or printer controller requires
attention.
Not a printer problem.
08 HOLD PRINT
TIMEOUT
Yes Status message: in CT
emulation, the printer was
offline more than 10 minutes
and the “Intervention
Required” parameter is set to
“SendtoHost.”
Press PAUSE to put the printer online.
15 COMM CHECK
Yes/No Communication Check: a
message that appears in the
CT emulation meaning the
line is not active on a twinax
interface.
1. Check your network for proper
operation.
2. Try a different cable from a known
good device.
3. If the problem persists, contact your
authorized customer service
representative.
22 INVALID ADDR
Yes Invalid Address: poll time-out
on the twinax interface
indicating the unit address is
not recognized by printer.
Have the system administrator make
sure the printer address is correct.
27 CU TIMED OUT Yes Controller Unit Timed Out:
the printer was not enabled
for one minute or more on a
coax interface.
Check the cable connection and host
system. (Refer to the line problem
determination procedures, as
recommended by the host system.)
Table 15. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution