User`s manual

258
Chapter 5 Solving Other Printer Problems
CONTRAST TOO LOW
Check media
Yes Data validation error:
symbol contrast.
1. Adjust heat or change media.
2. Disable symbol contrast error
reports.
CUTTER FAULT
JamorCutFail
Yes 1. Cutter assembly is not in
the closed position.
2. Cutter option was not able
to complete a full cut
cycle due to a jam.
3. Cutter PCBA detected
current overload and
opened circuit breaker on
cutter PCBA.
1. Place the cutter assembly in the
closed (up) position.
2. Clear obstruction from the cutter
assembly.
3. Insure media thickness is within
specification.
Wait a few minutes for the cutter
circuit breaker to automatically
reset.
Press PAUSE to clear the fault
message and resume printing.
DIAGNOSTICS
PASSED
Yes The printer passed its
memory and hardware
initialization tests.
No action required.
DO NOT POWER OFF No This is a standard warning
message that displays while
the printer is downloading
software.
Do not power off the printer until
downloading is complete.
E-NET INIT
Yes Ethernet is initializing. No action required.
E-NET READY
Yes Ethernet has finished
initializing.
No action required.
E-NET RESET
Yes Ethernet interface is being
reset.
No action required.
EC SOFTWARE FAIL
See Manual
Yes/No Engine control software
failure.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: DC PROGRAM
NOT VALID
Yes/No The printer cannot find the
data controller program or
the validation checksum is
corrupt.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: DRAM AT
ADDRESS XXXXXXXX
Yes/No The printer found a defective
memory location.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: FLASH
DID NOT PROGRAM
Yes/No The printer encountered an
error trying to program flash
memory.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Table 15. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution