User Manual

123
A Customer Support
Printronix Customer Support Center
IMPORTANT
Please have the following information available prior to calling the Printronix Customer Support
Center:
• Model number
• Serial number (located on the back of the printer)
• Installed options (i.e., interface and host type if applicable to the problem)
• Configuration printout:
Click “Print Test Page” in the Configuration Utility’s Printer Configuration tab or reboot the printer
while holding the FEED key on the control panel (see page 20).
• Is the problem with a new install or an existing printer?
• Description of the problem (be specific)
• Good and bad samples that clearly show the problem (faxing or emailing these samples may be
required)
Americas [phone]
Europe, Middle East, and Africa (31) 24 6489 311
Asia Pacific (65) 6548 4114
China (86) 800-999-6836
http://www.printronix.com/support.aspx
Printronix Supplies Department
Contact the Printronix Supplies Department for genuine Printronix supplies.
Americas [phone]
Europe, Middle East, and Africa (33) 1 46 25 19 07
Asia Pacific (65) 6548 4116
or (65) 6548 4132
China (86) 400-886-5598
India [phone]
http://www.printronix.com/supplies-parts.aspx