Energy Star Instruction Manual

Fault Messages
329
RIBBON BROKEN
Reload Ribbon
Yes Ribbon is broken
between the ribbon
take up spindle and the
printhead.
Reattach ribbon.
RIBBON FAULT
Timeout
Yes In the CT emulation
with a coax interface,
the ribbon has not
moved for 10 minutes
after PAUSE was
pressed to clear a
ribbon fault.
1. Clean the printer.
2. Power off, wait 15
seconds, then power back
on again. If the message
persists, contact your
authorized customer
service representative.
RIBBON LOAD BAD
Reload Ribbon
Yes Ribbon was incorrectly
loaded on the take-up
or supply spindle.
1. Reload the ribbon
correctly. For ribbon
loading instructions, see
page 40.
Ribbon Low Yes 1. The supply spool is
getting low.
2. If there is a large
amount of ribbon
still on the supply
spool, then the
Ribbon Low
message is being
displayed falsely.
1. Replace ribbon.
2. Disable Ribbon Low in the
MEDIA CONTROL menu.
RIBBON OUT
Load Ribbon
Yes 1. The ribbon supply
spool is empty.
2. The ribbon has
broken.
1. Replace ribbon.
2. Reinstall ribbon.
SECURITY CODE
VIOLATION
Yes The software being
used is not correct for
the printer.
1. Load the correct software.
2. If the problem persists,
contact your authorized
customer service
representative.
SECURITY
VIOLATION
Yes The security key is
missing.
Install the security key.
Table 18. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution